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Business Profile

Heating Contractors

Atlas Heating & Air Conditioning Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atlas Heating & Air Conditioning Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Heating & Air Conditioning Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 4, 2023, I had an appointment for a technician from Atlas Heating and Air Conditioning Company come to my home to assess/diagnose my home furnace that has been having issues where it would come on some ************** others which was explained when I made the appointment. I paid $149 for the technician to come out & help me understand & come up with a resolution for the issue, but he told me, which is stated in his note, that since the furnace was working at the time, there was not anything he could do. He couldnt diagnose the issue or give me the necessary procedure to assess the issue myself, so Im out $149 & did not get the service I paid for or a refund. All I ask is for a refund of the amount I paid for not getting said services.

      Business Response

      Date: 04/07/2023

      Hi ********,

      This customer issue has been resolved, ********************** is refunding **************** in full.  He had called and talked to an admin about having to pay who demurred, but didn't pass it up the chain as should have been done.  I spoke to Mr. * this morning.

       

      ******************** furnace was working fine when our tech arrived, therefore it was hard to diagnose an issue.  Mr. * has been in elevator repair in the past and pulled the part that he thought was the problem, cleaned all the wires and connections, ordered one parts kit online that didn't work, then bought the "crappy" one and after some adjustments made it work. He made several calls to HVAC companies to get help with this, then figured it out himself.  Our diagnostic/trip fee didn't sit well since the furnace was working when we arrived.  Not easy for us to figure out how to help this do-it-yourselfer since we needed to drive 25 minutes to get to his home in Richmond from our office, then back to Oakland, about an hour in travel alone and we spent 35 minutes on site as well.

       

      All is well that ends well, he'll have his $149 back on his card either today or Monday.

       

      Should I extract the contents of this email and send it as a letter to BBB, **** PO *ox 218, *********** ***** after I change his name to "this customer"?

       

      Thank you,

       

      *****************

      Owner

      Atlas Heating and AC

      ************

    Atlas Heating & Air Conditioning Co. is BBB Accredited.

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