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          Find a Location

          Pandora Media, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePandora Media, Inc.

            Internet Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2101 Webster St STE 1650

            Oakland, CA 94612-3015

            Visit Website
            (510) 451-4100

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            52 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Pandora Media, Inc. offers Internet radio service.

            Products & Services

            This company offers internet radio and music recommendation service.

            Business Details

            This is a multi-location business.

            Find a Location

            Pandora Media, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2101 Webster St STE 1650, Oakland, CA 94612-3015
              BBB File Opened:
              3/25/2008
              Years in Business:
              24
              Business Started:
              1/31/2000
              Business Started Locally:
              1/31/2000
              Business Incorporated:
              3/11/2011
              Type of Entity:
              Corporation
              Number of Employees:
              700
              Additional Contact Information

              Fax Numbers

              • (510) 451-4286
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              52 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/15/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              There is NO consistency with their billing and charges. Every month the taxes being charged changes and its absurd as Im being charged 13-15% in taxes!!! July- ***** plus $1.42 taxes = 13% tax June - ***** plus $1.65 taxes = 15% tax May - 9.99 plus $1.50 taxes = 15% tax April - 9.99 plus $1.50 taxes = 15% tax March - 9.70 plus $1.46 taxes = 15% tax Not to mention I was NEVER notified about the monthly fee increase. Also, Pandora has been unreliable and is always buffering. So Im paying $13/mo for music in my car to never play properly!
              Read More
              Read 51 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Scott D

              08/28/2024

              ******** customer service. Spanish ads started popping up on the station I listen to the most, I don't speak Spanish nor have I ever been on any Spanish speaking stations. I let it go for a bit thinking it was just a short term issue. Turns out it wasn't, I finally reached out to the "customer care team" and was told they were going to look into it and get back with me. They never got back with me so I reached out again and was told sorry for the inconvenience here is 30 days free premium and that now their "sound engineers" would get involved. They asked me to send examples so I've been sending screen shots of the ads that are STILL coming through. This has been going on for months. The best they could do after I had reached out multiple times was to tell me to "listen to a different station". Pretty weak answer on their part. Now they won't even respond to me, nothing at all. Their customer service is terrible and they are not even bothering to look for a resolution to the issue like they said they were.
              Read 4 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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              BBB Reports On

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