Business ProfileforHonda of Oakland

On April 6, 2024, I brought my 2013 Honda Fit for service. The check engine light had come on, and the *** gear light was blinking. Also, when I shifted into drive or reverse, the car jerked. I was told by a member of the service team that it would cost $260, and take about 3-4, to inspect the car. When I asked why that much and so long, he said that they don't just plug the *** tester and check the code, but that they visually inspect all the components that *** be causing the issue. He said that it was most likely a transmission issue and it would take time to inspect the transmission and its components. I dropped the car off at about 8:40 am. I received a call at about 1:00 pm from the same service member and he said that my transmission was broken, and that I needed a new transmission which would cost $7,500.00. I told him that I couldn't afford that; that is about how much I paid for the car. He replied that an alternative was to get me a used transmission which would be cheaper, but I decided not to get the repairs done, as I wasn't satisfied with their assessment. When I went to pick up the car, the same service member wouldn't tell me what was exactly wrong with the transmission. He seemed to be in a rush, wouldn't stop to explain things to me, and in passing simply said "two of your solenoids are done, and we found traces of metal in the transmission fluid."I bought an *** tester to verify the code for the failure. The *** tested printed only one code, P0962 Pressure Control Solenoid 'A' Control Circuit Low. Thereafter, I decided to visually inspect the Solenoids. It turns out that the cables for two of the control solenoid connector were broken. Luckily, I was able to patch the cables. I reset the battery and started the car, and the check engine light was gone and the car was back to normal. I would like to get a refund for the inspection, since obviously, they didn't do any work, otherwise they would have seen the broken cables, which caused the issue