Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned to a high-priority project/task. Despite adhering to all established procedures, my Feather account was blocked by the client. I reached out to the project administrator but received no response for three days. When I finally heard back, they assured me that my account was functioning properly; however, upon attempting to access it again, I discovered it remained blocked. I requested an update but did not receive a reply until four days later, at which point they asked for a screenshot of the error. After submitting the screenshot, I waited another five days without any communication. Once more, they claimed my account was fine, yet I found it still inaccessible. I inquired again for an update and requested to be de-prioritized from the project to allow me to pursue other work. Two weeks have passed, and I have yet to receive any further communication. The Marketplace still indicates my involvement in the project, but I am unable to access it. Overall, the lack of technical or employee support at Outlier is concerning. My inquiries seem to be ignored for reasons unknown, and responses to my questions are not provided in a timely manner, contrary to standard business practices. The treatment of their employees is marked by a significant lack of respect. This prolonged absence of communication has resulted in emotional distress that could easily be alleviated with a simple acknowledgment or update. Instead, I am left without support or guidance.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2nd, my Outlier account was suspended for allegedly violating their Community Guidelines, with claims that I may have used credentials that dont belong to me, created multiple accounts, or misrepresented my location or experience. However, I have not knowingly engaged in any such actions. I immediately reached out to Outlier to clarify the situation and request account reinstatement. While they have acknowledged my inquiry and are conducting an investigation, they have so far refused to pay me for my services, which are worth $525. I provided training for their AI, and despite my attempts to contact them, they have not addressed the payment issue. I am willing to provide any necessary proof to resolve this matter fairly of which they are denying me chance to and i worked for them yet they want to take away my hustle.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical practices, systematic exploitation of contributors, and apparent violations of ethical and labor standards. As a dedicated contributor to Outlier since May 2024, I have experienced recurring issues that suggest a deliberate and systemic strategy to extract unpaid and underpaid labor from contributors while providing little to no support or accountability.Since joining Outlier, I have dedicated hundreds of unpaid hours to onboarding processes, training tutorials, assessment tasks, and project-specific modules. These requirements have been excessive, disorganized, and exploitative, leaving contributors like myself without fair compensation or clear expectations.Key elements of my experience include:Completing over 80 onboarding processes, training tutorials, and assessment tasks required per project or project modules.Being required to complete assessment tasks identical to actual project tasks, compensated at a fraction of the offered hourly rate.Experiencing projects and assessments disappearing entirely from my account after completing all required tasks, raising serious concerns about intentional exploitation.Losing access to all communication channels and history on Outliers Discourse platform, including project channels, categories, inbox messages, and Quality Manager communicationswiped clean without my consent.Every project on Outlier requires contributors to complete a lengthy onboarding process before participation. These processes include:1.Tutorials and Webinars: Hours-long mandatory sessions tailored to specific projects.2.Project Guidelines: Extremely lengthy and detailed documents (often ***** pages) that contributors must read and understand in *************** Videos: Long, in-depth video sessions that are required viewing before advancing to the next step.4.Quizzes and Exams: Evaluations based on the project guidelines and training videos, requiring significant preparation and review time.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able to withdraw the $500 USD payment in my account because the ********************** website shows an error and does not let me enter my payment method. I have contacted their customer support several times and have been waiting more than 3 months for a resolution. They are ignoring me and just closing my tickets.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Account Issue Resolution Request and Concern Regarding Treatment Dear Director of Customer Support,I am writing to express my deep disappointment and concern regarding the recent issue with my Outlier account. Despite reaching out to your support team and providing all necessary information, my account was unexpectedly disabled, with no clear reason or justification provided. This experience has left me feeling not only frustrated by the lack of transparency but also disheartened by what I perceive as an unfair treatment that may be rooted in discrimination.When I initially noticed the issue, I promptly followed the correct protocol by contacting support, submitting all requested documents, and awaiting assistance. However, instead of a resolution, my account was disabled without any explanation. This action has left me unable to access my resources and account benefits, which I rely on for my work. I find this treatment troubling, as I feel my concerns were dismissed without valid cause, and it has led me to question whether I am being treated differently due to my racial background.I kindly request that my account be reviewed by a senior team member, and I hope to receive an explanation for this action. I value Outliers mission and the services it provides, and I am hopeful that this matter can be resolved in a fair and professional manner.Thank you for your attention to this matter. I look forward to a prompt and transparent resolution.futhere more i saw where it say add another email, from green house so i choose to create another account so that i add it ther but they deactivated my account,

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted OulierAI several times requesting all my personal information and data to be immediately destroyed and deleted. I have emailed their support and privacy ********************************* as it states and they fail to respond nor comply to the request which by law they must.

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outlier is withholding payment for services rendered. Additionally, this company is actively conducting business fraudulently. There is no way to contact a representative with a reasonable response time. Further, this company is keeping my personal information and does not allow me to cancel my account.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, The images show that I have been trying to have a payout/account info. problem resolved starting on May 1st, all the way up to now. I have received nothing. The closest thing to a resolution was from a CM who said they "waived" my dashboard so I could change my phone number/payment information which was not the case upon entering my dashboard. I have been waiting for over 3 months for my first payout from outlier. I cannot delete/change my phone number, nor my PERSONAL bank information to get paid out. Because I cannot change my phone number (not in service), I can't access my dashboard anymore. Since getting my hopes up with the CM, I was then ghosted and again, trying to get into contact with someone who can deal with my issue. This company acts like a scam, and is completely neglectful of it's contractors. I am unable to change the things that need changing on my end (which is weird considering it is my personal information), which is why a person dealing with the MULTIPLE UNANSWERED tickets of mine expressing the issue, is EXTREMELY important. You will see in one of the "responses" a long list of steps I need to take. The response was unrelated to my ticket, issue, and the fact that a person at oulier MUST resolve this issue without my help (other than knowing the issue). It has been nothing but circles with this company. No direct phone line, and no direct person to communicate with. Just loopholes of people who can't resolve issues, then say they will direct you to someone who can, to then be forgotten or ghosted AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN. I hope I don't need to file taxes with a company who has scammed me out of my pay.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue involves false promises or expectations made by the company. I was not quite employed by them because when you work for them, it is a type of self employment. I had applied with them for work training AI. They send an email, I have proof and screenshots of the email, promising $75.00 if you take their assessment. If you pass adequately you may get work with them after that and the rate they quoted me was ***** an hour. I got decent scores on the assessment considered within a passing range, but they advertise that you will be paid for taking the assessment regardless of your scores. I havent received work from them after, and I have no problem with that but I was never paid for my assessment. The assessment takes hours to complete, and I would like to report them for these false promises. I have reached out to their support and I have been completely ignored.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam company and there are many complaints on Glassdoor. They falsely accused me of a violation while I was in training to become an AI Chatbot Evaluator in which they were to pay me $45. They falsely accused me of a violation and then refused to tell me what it was. They told me they need to investigate. I had only been on the site for one day doing the training for hours when they said I committed a violation and that they would remove me from the project I was on. I wasn't even on a project yet. I have repeatedly asked them to delete my account only to get responses asking me the same thing over and over if I really want to delete my account. I then asked for my phone number and email address to be changed and gave them the information only to be asked three times if I really want to change my number and what is the number. I'm so glad I didn't give them my banking information. This is such a scam company just like the other reviews have stated.