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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a subscription under the impression that it was $1 because of curiosity about availability and was then charged nearly $50 without being aware that this was the fee. I would like to be refunded because I simply can not afford to pay $50 for something that helps me none
Business response
12/27/2021
No account information has been found for this customer based on the information provided. Attempts to contact the customer with the contact information on file have failed.Initial Complaint
12/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yes I was billed ***** to my acc wich i didn't do so I would like to cancel it out n have the ***** back into mybacc7Business response
12/15/2021
In response to complaint, 16365474 our findings show that the customer successfully enrolled in a ***** $1.00 trial membership on Dec 7, 2021 to irenttown. After the trial ended, the customer did not contact us to cancel her subscription. As per the agreement the customer acknowledged,she was charged $49.60 for the monthly membership. Although our records do not indicate that the membership was canceled, we have refunded the monthly membership fee 49.60 of on Dec. 14, 2021.Initial Complaint
12/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 22 I did a 7 day trial for a dollar with irenttoown.com.i cancelled it the same day as I was unable to log on. I called them in February and was told I didn't have an account with them. I've called every month and they refuse to give me my money back or cancel it. I finally received a email in August saying it was cancelled. Money has still been taking out each month. I cancelled my debit card last month and somehow they have my new card number. The only thing I can think of is that have spyware.Business response
12/15/2021
In response to complaint, 16360080 our findings show that the customer successfully enrolled in a ***** $1.00 trial membership on Jan 21, 2021 to irenttown. After the trial ended, the customer did not contact us to cancel her subscription. As per the agreement the customer acknowledged, she was charged $49.60 for the monthly membership.Although our records do not indicate that the membership was canceled, we have refunded the monthly membership fee 148.80 of on Dec. 15, 2021.Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged ***** and I was under the impression that it was 1$ for a listing of rent to own properties and when they charged me I could not get a hold of a human to get my money back. Had I have known that the add was tricking me I never would have paid the 1$ with my credit card so they could turn around and charge me nearly $50 for something I was just curious about, I am not even in the market for a house, I cant afford $50 never mind a house!Business response
10/29/2021
In response to complaint #********, our findings show that the customer successfully enrolled in a ***** $1.00 trial membership on Sept 6th 2021, to IRENTTOOWN.
After the trial ended, the customer did not contact us to cancel her subscription. As per the agreement the customer acknowledged, she was charged $49.60 for the monthly membership. Although our records do not indicate that the membership was canceled, we have refunded the monthly membership fee in full on Oct 28th, 2021.
Thank you.
Initial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
my credit card was charged without my knowledge.Business response
09/28/2021
Our records show that we did attempt to call the customer. We did cancel the account on 9/16 and we attempted to call again on September 28 - no success. Based on our investigation, we have no reason to doubt the validity of the charges. As per our policy, we have refunded the amounts as a courtesy.
The customer signed up for a ***** $1 trial on 2/3/21. She never contacted us to cancel so she was charged $49.60 on 2/10/21. She has been charged monthly since then. In order to register the account, the customer had to provide us with a valid credit card number and address matching the information of the customer's card issuer. In addition, she would have had to enter the *** number on the back of the card - meaning the card was in her possession. We have no way of knowing this information unless provided by the customer or someone with the customer's information. The charges along with our name and contact number would have been appearing on her statement since February.
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Contact Information
Customer Complaints Summary
15 total complaints in the last 3 years.
1 complaints closed in the last 12 months.