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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My bank account was charged ***** by renttoown.com, and now my account is overdrawn. I need an immediate refund..... please.
Business response
07/15/2024
The customer's account has been canceled and a refund issued for the most recent charge of $49.60 this morning.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I HAVE MONEY TAKING OUT OF MY ACOUNT FOR THIS AND ONT REMEMBER APPLYING. I HAVE TRIED REPEATEDLY TO CANCEL AND NO RESPONSE. I TRIED TO LOG IN AND IT SAYS IM NOT A MEMBER.Business response
06/08/2023
In response to the complaint, our findings show that on 4/6/2023, the customer successfully enrolled in a ****** $1.00 trial membership and subscribed to the additional listing for $1. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
The customer information that was submitted to our website during the registration process (e.g. address, phone number, and first and last name) are an exact match to the information that was provided in the BBB complaint. We would have no way of knowing a customers personal information without the customer entering this information during the account creation process. Additionally, the ** address from which the customer visited our website has a geo-location that is consistent with the billing address submitted during registration. Further, the *** code on the back of the customers credit card was a match, which indicates the customer had the credit card in hand while registering. Lastly, the customers billing address was a match with what is on file with the customers issuing bank.
Customers may contact our customer service center during business hours, email ** anytime to cancel their service, or use our interactive voice response system. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on the monthly credit card statement. We record all calls for quality assurance purposes and document all contacts.
The customer canceled the account using our interactive voice response system on 6/5/2023. As a courtesy, we have credited his last subscription fee and additional listing. The account has been canceled and no further action is required.Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
no problemBusiness response
11/16/2022
Customer did not specify any issues for us to address, so we will consider this as resolved unless we receive anything further from the customer otherwise.Initial Complaint
08/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
IRENTOWN.COM has been trying to take money out of my account for along time. I have tried to cancel with no luck. I got a notice by text that they tried to take out ***** and I had it blocked and ordered me a new debit card I thought this would fix my problem. Today on 08/20/2022 I got another notice that they tried pulling ***** out of my account using MY NEW CARD. How did they get my card number? Something is not legal about that company. I want this stopped and I just don't know what else to do. I know now no matter how many cards i get they are going to get my new number. ThanksBusiness response
08/22/2022
The customer opened an account 7/21/2022. The customer called into customer care 8/20/2022 to have the account cancelled. The customer's account shows to have the charge attempted multiple times,but she wasn't not charged for the ***** membership fee.Customer response
08/23/2022
Complaint: 17746246
I am rejecting this response because: I did not give them the card number they was attempting to charge. I did call customer service and I did ask how they got MY NEW DEBIT CARD # that CARD was just activated that morning and they attempted to withdraw money and my bank stopped it as they did with my old card. that is why I had to have my card replaced. and then they obtain my NEW CARD # and WILL NOT tell me how they done it. The guy I spoke to told me he could not tell me how they did that. Well I don't think that can be LEGAL? I DID NOT AUTHORIZE THEM TO USE THIS CARD I DID NOT GIVE THEM THE NEW CARD NUMBER. I DID NOT USE there SERVICE after the first day which was canceled.
Sincerely,
*********************************Business response
08/24/2022
The customer canceled their card to stop the charges, but this at times will not stop an auto payment. So even though she updated her card, the charge attempts still continued due to the account being active. The account has been canceled, and she will not see this happening again.Customer response
08/24/2022
Complaint: 17746246
I am rejecting this response because: This business is still going around the issue that they illegally got my debit card info. and yes I did get a new card due to fraud on your part. My bank had already stopped the charges and would not let them go through until i approved them anyway. so when you submitted those new charges, Can you explain why they were submitted using my BRAND NEW DEBIT CARD NUMBER? The way you have it explained it would have come through with the old one, NOT THE NEW ONE. SO WHY DID YOU USE MY NEW CARD? I DID NOT GIVE YOU PERMISSION NOR DID I AUTHORIZE YOU TO USE THIS CARD?
Sincerely,
*********************************Business response
08/25/2022
Changing the credit card doesn't necessarily stop charges. We do not have the customer's new credit card number. Her bank still allowed for approved charges to go through. The key here is that she completed the registration and accepted the terms and conditions. This approved the charge.Customer response
08/25/2022
Complaint: 17746246
I am rejecting this response because: You state this is not the point, but it is the point.This business got my NEW DEBIT CARD INFORMATION AND TRIED TO CHARGE MY ACCOUNT. My bank stopped it and sent me a tect asking me if I had just tried to make a purchase in the amount of $49.60 using card # ending in #### which was not the card that I had prior to getting my new one. So I will accept this once you tell me how you got and attempted to use my NEW CARD NUMBER WHICH IS ILLEGAL. I AM NOT GOING TO JUST DROP THIS. YOU GUYS WANT TO MAKE IT AS ITS SOMETHING I DONE. WELL YOUR THE ONE THAT TRIED TOUSE MY NEW CARD THAT YOU SHOULD NOT HAVE HAD. YOU WANT TELL ME HOW YOU OBTAINED IT. YOU DIDN'T GET IT FROM ME.
Sincerely,
*********************************Initial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Irenttoown.com took $49.60 out of my spending account on 08/06/22. I didn't authorize this payment. Despite numerous calls I could not get answer. I finally figured out that it was a rent to own site.Business response
08/08/2022
In response to the customer's complaint, it shows she signed up for a 7-day trial on 5/16/2022. The customer didn't contact us to have her account canceled.
We have canceled her account and refunded her the ***** billed on 8/6/2022 as requested.Customer response
08/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want to cancel my subscription and they are going charge 37:00 dollars to cancel after they charged me ***** so I want it canceledBusiness response
07/18/2022
This customer signed up for a ***** trial for **** on 7/7/2022 and the account was billed on 7/14/2022.
The account was canceled on 7/16/2022 and a refund of ***** was processed as a one-time courtesy.Initial Complaint
06/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I found out today June 16th 2022 that my property was listed on this website as available for rent to own. I found this out when somebody showed up at my door wanting to look at the property. I then checked to find it was indeed listed. My property is not for sale or for rent and I do not want people showing up at my door asking to look at the property. I demand that my property address be removed from this site. I do not wish to do business with this website. I do not wish to have any contact with the website or its owners. I request the BBB offer assistance in requiring the owners of this website to cease and desist listing my property.Business response
06/29/2022
The property in question has been removedCustomer response
06/29/2022
Complaint: 17437715
I am rejecting this response because: I just checked and my property is still listed on the website as being available. The response was that the property had been removed from their website. It has not been removed.
Sincerely,
***************************Business response
06/30/2022
We apologize for this, for we were informed that it had been resolved. We are looking into it further and reaching out to our development team to figure out why the property is still showing.Customer response
06/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Did not authorize paymentsBusiness response
05/09/2022
This complaint has been handled. The customer should receive no further contact.Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I did not even know who this company was until they withdrew money I did not authorize out of my bank account around the 23rd of March. When I called the company to dispute the charge I was given a very rude representative who did not help me what so ever. I asked to speak to a supervisor at least 4 times during the phone conversation and was refused. I then went online and canceled an account I did not even know I had thinking the problem was done and over with...surprisingly, i was given a refund the next day but found out today after going over my account with the bank that it was taken back out of my account again within the same week. This company has very shady business practices and is out to steal people's money.Business response
04/11/2022
The customer subscribed to a ***** $1 trial to ItRentToOwn on 3/19/2022. The customer never contacted us to cancel the trial. As per the terms and conditions that she acknowledged, she was charged the monthly fee of $49.60 on 3/26/2022. The customer contacted us on 3/27/2022 to cancel the account. The representative voided the transaction and refunded $49.60 to the credit card on file. The customer contacted us again on 5/5/2022 to verify that the account had been closed. The representative informed the customer that the account had been closed and refunded.
The customer claimed that she never enrolled in our services. In order to enroll in the trial, the customer would have to click the accept the membership terms and conditions. The terms and conditions clearly state that you must cancel within the trial period to avoid our membership fee. The customer must also enter a valid credit card number and the *** code to finalize the registration. There is no way that we would know this information without the customer entering into the registration form. After the registration is completed, we immediately send a Welcome email summarizing the terms of the agreement, including the trial period, subscription fee, and cancellation process.Customer response
04/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I did fill out a form to contact me. BUT they call 3 times a days and when I say I am not happy, I have found a home they hang up on me. How do I get my name off the calling list?? They call morning noon and night.Business response
01/20/2022
The email and phone number of this customer have been unsubscribed from mailing and calling lists for irenttoown.Customer response
01/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.