Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CasaOne has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CasaOne

      5815 Fremont St. Oakland, CA 94608

    • CasaOne

      950 S Pickett St Alexandria, VA 22304-4608

    • CasaOne

      1900 Powell St Emeryville, CA 94608-1811

    • CasaOne

      1919 Vineburn Ave Los Angeles, CA 90032-3704

    • CasaOne

      7001 Anpesil Dr North Bergen, NJ 07047-4517

    Business ProfileforCasaOne

    Rental Furniture
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    CasaOne has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CasaOne

        5815 Fremont St. Oakland, CA 94608

      • CasaOne

        950 S Pickett St Alexandria, VA 22304-4608

      • CasaOne

        1900 Powell St Emeryville, CA 94608-1811

      • CasaOne

        1919 Vineburn Ave Los Angeles, CA 90032-3704

      • CasaOne

        7001 Anpesil Dr North Bergen, NJ 07047-4517

      Location of This Business
      5815 Fremont St., Oakland, CA 94608
      BBB File Opened:
      5/8/2019
      Years in Business:
      21
      Business Started:
      7/31/2003
      Number of Employees:
      1
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Paid almost $1,000 for a dining room table. After taking almost a month to get to me, the table is damaged It is a very heavy table. I am unable to move it by myself let alone return it. I asked for them to either refund me or replace the table They offered me a very minor refund and basically told me to keep the damaged product. I don't want the damage product for the amount of money that I paid for it. I told them they could either give me a full refund or take the old table and give me a new one

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Melody T

      1 star

      07/28/2022

      Hello, I ordered & paid for Modway Tahoe 2-matching outdoor chairs w/matching cushions Black w/white cushions @ $962.00 total. After receiving my order, I opened & discovered I have 2-different ****************** none of what I ordered. 1-White chair w/**** cushion & 1- **** chair w/white cushion. I immediately reached out thru ************* calls. I started w/I need to exchange for my correct order. I filled out many forms, photos etc & have gotten emails stating I need to send more photos & explanation of the order or damage. I have explained there is no damage only opened box missing instructions. No big deal.Thats not the problem! The problem is they sent the wrong products I ordered. I have 2-unmatched ************* have my money. I now only ask for the product labels to returned & my money fully refunded. I have gotten ugly emails about do not sending any more emails. What?!! They ask for more! I am blown away w/their lack of concern & rude behavior. I just want my money refund. Im afraid now its a waiting game after 30 days they wont refund. I ordered on July 16th. Received the wrong order July 22nd. Now I wait!! Please help! I only want my money back $962.00 And they can have these unmatched chairs! They have all the ************* number but keep asking for more ********************* I just want my money returned! Thank you,

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.