Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account and they keep charging me $10. I am unable to contact anyone at the company and can't even log into my account anymore because it's canceled!!!

  Business Response

  Date: 04/23/2025

  Hi ***,
  
  Thank you for bringing this to our attention. Weve reached out to the email address we have on file to discuss the next steps. Please feel free to reply directly to that message to proceed with your cancellation request.

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid dba is not reporting correctly to credit companies. It has been at least 6 months since I fully paid my balance with them. When I contacted them about it I was told they went bankrupt and thats why they couldnt report correctly. I have attached a screenshot of that. It has severely lowered my credit score!!

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  The previous credit reporting was submitted accurately. However, due to a disruption in our credit reporting services, we are currently unable to submit a goodwill adjustment file. We apologize for any inconvenience this may cause and appreciate your understanding.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Grid, I do not have a contract with Grid, they did not provide me with the original contract as Ive requested

  Business Response

  Date: 04/23/2025

  Hi *******,

  We would like to inform you that our credit reporting service is currently unavailable. This is due to a disruption caused by the bankruptcy of *******, the third-party provider we previously relied on to report payment history to the credit bureaus.
  
  We are actively working on an alternative solution that will allow us to resume reporting directly. However, we do not yet have a timeline for when this will be in place.
  
  We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I downloaded Grid App to help with my credit, paying for their credit building subscription that would report on time payments to the 3 credit bureaus . It was $10 a month. Then, *******, the funding company that Grid uses, was hacked by online terrorists and my funds were frozen. I noticed they were still charging me for the subscription, although their app is not functioning aside from talking to customer support. Customer support has no answers for you besides copy and paste messages, and unprofessionalism. They do not seem to care about your frustrations. They charged me over $200 in $10 payments for a subscription that I tried to cancel myself and through support agents MANY times. Their app glitches, and agents are eager to tell you they wont be refunding you. Completely unethical. Also, theyre holding onto my $1,400 still. My resolution is to have all of the subscription fees disputed and my $1,400 returned to me within a semi-reasonable timeframe. Then, Ill NEVER use Grid again. I will uninstall it so quick. OH, they also lied and said I didnt pay them and thats what the subscription charges are supposedly from. I have never been late paying Grid. I got the app to improve my credit as they played me and took $10 from my account every month despite my pleading, and held onto my $1,400 indefinitely.

  Business Response

  Date: 04/09/2025

  Hi Sienna,
  
  Kindly refer to our response in the support ticket for further details. We provided an update yesterday. Thank you for your continued patience.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid has inappropriately and wrongly reported information to the credit bureaus that have greatly damaged my credit report. I have tried multiple times to reach out to Grid to set up a payment to pay on time due to the site not allowing me to make a payment. I have tried to call the number provided, when you do it states that they do not accept calls, try to find an email, well.....there is none. I now have 13 "missed payments" because these people do not know how to communicate or provide the necessary tools.This scam of a company needs to provide the necessary means to contact them. I am demanding the removal of these items from my credit report as I am disputing these and demand an apology as this has been detrimental to me trying to buy a house and a car due to the amount of missed payments.

  Business Response

  Date: 04/09/2025

  Hi *****,
  
  Please refer to our response in the support ticket for further details. Thank you for your patience. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I revoked ach authorization from Grid stating it's effective immediately. They responded and said they manually broke it and that I will not be charged. The screenshots are attached. My card was then ran for the $72.99 and my account completely closed. It states (also attached) in their conditions and terms of agreement that it is not a loan and they can't legally go after me for the debt. I wanted to move the linked account to another one. I emailed them again and again, yet they give me these generic responses about getting in contact with me. They clearly did not break the *** and still ran my card for the amount which I believe is illegal.

  Business Response

  Date: 03/21/2025

  Dear ****,
  

  As mentioned in the support ticket, the charge was collected on February 7, 2025, prior to your revocation. Your bank posted the transaction two days later. You may cross-reference this with your bank for further verification.

  
  Please let us know if you have any additional questions.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23089278
  
  I am rejecting this response because:
  

  They received the notice prior, before the date the money was pulled. As posted, they respond to emails within the hour and/or start of work day. They didn't response till an entire day later, but 4 minutes after the exact date and time of the payment. This seems very suspicious. It still states in the email the authorization was immediately revoked and no payments shall be ran. There's nothing in their terms and conditions that states there's a minimum or in some cases maximum amount of time they needed or agreed to know in advance. 
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/02/2025

  Dear ****,

  
  Please find the attached screenshot for your reference. Our payment processor confirms that the payment was successfully collected on February 7, 2025, which predates your revocation. It appears that your bank is displaying only the posted date in your transaction history.

  
  We apologize for any confusion or inconvenience this may have caused. Please let us know if you require any further clarification.

  Business Response

  Date: 04/02/2025

  Dear ****,

  
  Please find the attached screenshot for your reference. Our payment processor confirms that the payment was successfully collected on February 7, 2025, which predates your revocation. It appears that your bank is displaying only the posted date in your transaction history.

  
  We apologize for any confusion or inconvenience this may have caused. Please let us know if you require any further clarification.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23089278
  
  I am rejecting this response because:
  

  As I posted previously in another screenshot and the screenshot I attached with this response, I sent it on Feb 6, at 12:21pm. The day before the payment was ran. As stated and shown in my screenshots previously, Grid replies within an hour or so of my email or within an hour of their opening hours, except of course when I formally email them stating I am revoking authorization for ACH which I feel is extremely suspicious that it is a coincidence.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid provided false information advertisement for the advance. I immediately asked to cancel and they told me I had to wait until I pay it back. The system took over two week to allow the balance to be paid and they charged me $10 fee I specifically asked them not to since I was not going to use their service. I asked to cancel and they ignored me. Then I get charged another $10 when I dont even use the service and asked before to cancel it. They are ignoring my requests to cancel and give me my money back.

  Business Response

  Date: 03/21/2025

  Dear Stormm,

  
  Thank you for bringing this to our attention. We have reached out to the email address on file with a resolution to your complaint. Please review the email for further details.

  
  We appreciate your patience and understanding.

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was closed last month and I'm still being charged for a subscription fee. My account was deleted. I can't find a customer service number for this company; therefore, I can't ask for a refund.

  Business Response

  Date: 03/05/2025

  Hi *******, 
  
  We have addressed your concerns in the support ticket you created. Please see there for more details. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a grid card I would like to close. When I tried to close this card I was informed I had a balance of $25. I would like to pay this balance and close this account and no matter how many emails and calls no luck.

  Business Response

  Date: 02/26/2025

  Hi *******,
  
  Please see our response to your ticket for the next step. Thank you so much for your patience and understanding! 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid is currently erroneously reporting late payments on my account to the credit bureaus. The late payments were due to an ongoing issue on the part of the company. All activity on the account was frozen and I was not at fault for the delay in payment. The companys app and website had a continuous block on adding or moving money for several months and there is no method of reaching customer support outside of an in-app ********** addition to these errors, the company has owed me money for almost a year while still collecting a monthly fee from my checking account for services I was not receiving.Attached you will find screenshots from the app with the message warning not to add or move money, a conversation with customer service regarding the issue, and transaction identification for months in which Grid withdrew a monthly fee from my checking account without providing the agreed upon services. I am also attaching printouts of multiple conversations with the chat to illustrate the communication difficulties. The company does not provide monthly statements, despite offering credit products and holding consumer funds in an account, so I do not have those to upload.The companys irresponsible use of my consumer financial data in credit reporting is currently preventing me from obtaining a mortgage. After multiple conversations with customer service, I was able to clear the balance and close the credit account but these errors are still being reported to the credit bureaus.? I am requesting the company promptly remove the late payments in 2024 from my credit report and ? A written response, on a company letterhead, delivered to my email ******************************** confirming that the errors are being removed.

  Business Response

  Date: 02/21/2025

  Hi *******,
  
  Thank you for bringing this to our attention. Please see our reply in the support ticket for more details and let us know if you have any other questions. Thank you for your patience and understanding!