Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ********. In 2024, I signed up for Grid Cash Advance, I cancelled the subscription December 2024 and I received a email stating the subscription is cancelled. Every month, Grid his trying to take money out of my account. Every time ********************** is trying to take money out of my account, I am being charged $60.00 *** fees Jan 2025 - May 2025, Totaling - $300.00 . I have contacted Grid several times every month via chat, they don't have a direct phone number - No Response. I'm sick and tired of this company trying to take money out of my account. They are scammers and what they are doing is ILLEGAL. Grid needs to STOP taking money out my account. I DON'T OWE THIS COMPANY AT ALL. I WANT A FULL REFUND OF THE *** FEES DUE TO GRID TRYING TO TAKE MONEY OUT OF MY ACCOUNT FROM JAN 2025 - MAY 2025. THEY ARE DOING THIS ILLEGAL ACT TO EVERYONE WHO CANCELLED THEIR SUBSCRIPTION.

  Business Response

  Date: 05/20/2025

  Hi ********,

  Thank you for bringing this to our attention. We've reached out to the email address on file with further details please check it for more information.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me $10 after closing my account. You can see the time stamps, my ********************** was canceled a few hours before they charged me.

  Business Response

  Date: 05/14/2025

  Hi Belicia,

  Thank you for bringing this to our attention. We've reached out to the email address on file with further details please check it for more information.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been billed the $10 Plus Subscription fee for the past 17 mths and am asking these be refunded before i reach out to my bank and other authorities. Ive been paying for services w this so called plus subscription that havent even been available because Grid is having issues w these offerings and arent even available! I havent even used ANY, every time Ive went to see about utilizing any of of them, were sorry such and such is not avail we are looking at other options. Ive never got this so called Grid card. The only thing Ive done is recvd advances and i have Very faithfully paid every single one back in good faith. I am asking first to please credit these or majority of $10 fees back. This apps transparency is nowhere near decent and you can never even live chat w someone even like it shows it offers. You email back ******* and wait days to get answers. We as paying customers dont even have access to changing or choosing selecting our payment card to use even if we were to pay these fees! We dont even know what card being charged, just guess, and see them all listed. Constant hiccup error messages the Entiire day that say try again later or contact support for help. Please just refund my money, i have paid back every advance

  Business Response

  Date: 05/13/2025

  Hi *****,

  Thank you for reaching out. Were happy to clarify this for you.

   Grid+ membership is activated upon receiving your first advance and is billed at $10 per month thereafter. The terms and conditions are presented to all users before accepting a cash advance. Please note that subscription payments are nonrefundable, and no refunds or credits are provided for partially used subscription periods.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23311623
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 05/20/2025

  I do not agree nor accept this as a fair response. Charging one $10/mth when almost all the services included or that are supposed to be offered in that monthly charge, have not been even available to use for a longgg time even. I remained patient as everytime i read on the app, such and such services grid card etc are not available at this time, technical difficulties we are working on this. 
  At the very least, if this was a fair honest company, they would have reduced the mthly fee or met customers in the middle. Charging $10/mth when one is only able to utilize the advances(oh and 100$ advance is the absolute max!!, give me a break!, others offer much much more and dont even charge that much per mth) and thats all i ever have utilized, is not fair. Majority of services included in subscription fee N/A, tech difficulties, we are still working on offering something else Do people wrong and it always always come back in some way, i hope this company really thinks about that. Again, least could say is we will credit partial/meet customers in the halfway

  Business Response

  Date: 05/22/2025

  Hi *****,
  
  We've reached out to the email address on file with further details please check it for more information.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account and they keep charging me $10. I am unable to contact anyone at the company and can't even log into my account anymore because it's canceled!!!

  Business Response

  Date: 04/23/2025

  Hi ***,
  
  Thank you for bringing this to our attention. Weve reached out to the email address we have on file to discuss the next steps. Please feel free to reply directly to that message to proceed with your cancellation request.

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid dba is not reporting correctly to credit companies. It has been at least 6 months since I fully paid my balance with them. When I contacted them about it I was told they went bankrupt and thats why they couldnt report correctly. I have attached a screenshot of that. It has severely lowered my credit score!!

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  The previous credit reporting was submitted accurately. However, due to a disruption in our credit reporting services, we are currently unable to submit a goodwill adjustment file. We apologize for any inconvenience this may cause and appreciate your understanding.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Grid, I do not have a contract with Grid, they did not provide me with the original contract as Ive requested

  Business Response

  Date: 04/23/2025

  Hi *******,

  We would like to inform you that our credit reporting service is currently unavailable. This is due to a disruption caused by the bankruptcy of *******, the third-party provider we previously relied on to report payment history to the credit bureaus.
  
  We are actively working on an alternative solution that will allow us to resume reporting directly. However, we do not yet have a timeline for when this will be in place.
  
  We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I downloaded Grid App to help with my credit, paying for their credit building subscription that would report on time payments to the 3 credit bureaus . It was $10 a month. Then, *******, the funding company that Grid uses, was hacked by online terrorists and my funds were frozen. I noticed they were still charging me for the subscription, although their app is not functioning aside from talking to customer support. Customer support has no answers for you besides copy and paste messages, and unprofessionalism. They do not seem to care about your frustrations. They charged me over $200 in $10 payments for a subscription that I tried to cancel myself and through support agents MANY times. Their app glitches, and agents are eager to tell you they wont be refunding you. Completely unethical. Also, theyre holding onto my $1,400 still. My resolution is to have all of the subscription fees disputed and my $1,400 returned to me within a semi-reasonable timeframe. Then, Ill NEVER use Grid again. I will uninstall it so quick. OH, they also lied and said I didnt pay them and thats what the subscription charges are supposedly from. I have never been late paying Grid. I got the app to improve my credit as they played me and took $10 from my account every month despite my pleading, and held onto my $1,400 indefinitely.

  Business Response

  Date: 04/09/2025

  Hi Sienna,
  
  Kindly refer to our response in the support ticket for further details. We provided an update yesterday. Thank you for your continued patience.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid has inappropriately and wrongly reported information to the credit bureaus that have greatly damaged my credit report. I have tried multiple times to reach out to Grid to set up a payment to pay on time due to the site not allowing me to make a payment. I have tried to call the number provided, when you do it states that they do not accept calls, try to find an email, well.....there is none. I now have 13 "missed payments" because these people do not know how to communicate or provide the necessary tools.This scam of a company needs to provide the necessary means to contact them. I am demanding the removal of these items from my credit report as I am disputing these and demand an apology as this has been detrimental to me trying to buy a house and a car due to the amount of missed payments.

  Business Response

  Date: 04/09/2025

  Hi *****,
  
  Please refer to our response in the support ticket for further details. Thank you for your patience. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I revoked ach authorization from Grid stating it's effective immediately. They responded and said they manually broke it and that I will not be charged. The screenshots are attached. My card was then ran for the $72.99 and my account completely closed. It states (also attached) in their conditions and terms of agreement that it is not a loan and they can't legally go after me for the debt. I wanted to move the linked account to another one. I emailed them again and again, yet they give me these generic responses about getting in contact with me. They clearly did not break the *** and still ran my card for the amount which I believe is illegal.

  Business Response

  Date: 03/21/2025

  Dear ****,
  

  As mentioned in the support ticket, the charge was collected on February 7, 2025, prior to your revocation. Your bank posted the transaction two days later. You may cross-reference this with your bank for further verification.

  
  Please let us know if you have any additional questions.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23089278
  
  I am rejecting this response because:
  

  They received the notice prior, before the date the money was pulled. As posted, they respond to emails within the hour and/or start of work day. They didn't response till an entire day later, but 4 minutes after the exact date and time of the payment. This seems very suspicious. It still states in the email the authorization was immediately revoked and no payments shall be ran. There's nothing in their terms and conditions that states there's a minimum or in some cases maximum amount of time they needed or agreed to know in advance. 
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/02/2025

  Dear ****,

  
  Please find the attached screenshot for your reference. Our payment processor confirms that the payment was successfully collected on February 7, 2025, which predates your revocation. It appears that your bank is displaying only the posted date in your transaction history.

  
  We apologize for any confusion or inconvenience this may have caused. Please let us know if you require any further clarification.

  Business Response

  Date: 04/02/2025

  Dear ****,

  
  Please find the attached screenshot for your reference. Our payment processor confirms that the payment was successfully collected on February 7, 2025, which predates your revocation. It appears that your bank is displaying only the posted date in your transaction history.

  
  We apologize for any confusion or inconvenience this may have caused. Please let us know if you require any further clarification.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23089278
  
  I am rejecting this response because:
  

  As I posted previously in another screenshot and the screenshot I attached with this response, I sent it on Feb 6, at 12:21pm. The day before the payment was ran. As stated and shown in my screenshots previously, Grid replies within an hour or so of my email or within an hour of their opening hours, except of course when I formally email them stating I am revoking authorization for ACH which I feel is extremely suspicious that it is a coincidence.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grid provided false information advertisement for the advance. I immediately asked to cancel and they told me I had to wait until I pay it back. The system took over two week to allow the balance to be paid and they charged me $10 fee I specifically asked them not to since I was not going to use their service. I asked to cancel and they ignored me. Then I get charged another $10 when I dont even use the service and asked before to cancel it. They are ignoring my requests to cancel and give me my money back.

  Business Response

  Date: 03/21/2025

  Dear Stormm,

  
  Thank you for bringing this to our attention. We have reached out to the email address on file with a resolution to your complaint. Please review the email for further details.

  
  We appreciate your patience and understanding.