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Business Profile

Web Design

Pace Digitals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is **** ******* and in July of 2024 I started a mobile detailing business, ******************************. When I was starting up I was looking for designers for my merchandise, logo, website, ext. I was contacted by phone by a company, 'Pace Digitals', also going by '************', which offered to do all of my design for free, under the agreement that all of the content created would be under my sole ownership and rights, if I then used *** company for my website design and merchandising. I paid an initial amount of $544.91 for website design, and an additional $758.94 for merchandise (I later found the merchandise were all purchased through Vistaprint and upcharged significantly). My first indication that something was wrong was shortly after completing the website, I was quoted over $1000 for a yearly 'server fee' and quickly packed up and ran, taking my website to a private hosting service and *mostly* severing ties with the company. We had a few other interactions over the past several months regarding free website edits which were included under contract when I purchased the website design initially. I then recently had an issue where my marketing materials, which ask the customer to complete a ****** review, with a ** code printed onto them linking to my review page (which were purchased as part of my design and merchandising through this company) suddenly stopped functioning. I then contacted the company which directed me to an agent who told me it would cost no less that $350 to 're-activate' the ** code, which by now I have printed on thousands of business cards and door hangers, amounting to several hundred dollars in printing costs, and integral to my business structure. I refused to pay this ****** and the fee was changed to $100, which I also refused since it should have been Free, and the charge went up to $200 out of spite. This company is extorting me for money by ransoming my ** code back to me for arbitrary dollar amounts.

Pace Digitals is NOT a BBB Accredited Business.

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