Writer
WikiCreators LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Writer.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In August 2022, I was pitched by Wiki Creators to create a Wikipedia page for me. The written contract specified a 3-month timeline with a 100% money back guarantee (a guarantee I highlighted and specifically discussed, in writing, with ******************* before agreeing to hire them). 7 months have elapsed and they have failed to deliver on their obligations, despite numerous attempts on my part to spur progress. What minimal work was done by the project manager, "********," required nearly total re-writing by me due to abysmal quality and numerous inaccuracies - despite my having equipping them with comprehensive information about my life and work. Then, they stopped communicating with me altogether. When I invoked the money-back guarantee (which I confirmed 3 times in writing with ******************* of Wiki Creators) and requested (3 times) a full refund, they ghosted me. I believe this company is operating a scam. My credit card has issued a temporary refund while it investigates further, and I have provided our written communications to the ****************** Claims team, including the unambiguous money back guarantee, and *********************** acknowledgment of it. I would like Wiki Creators to cooperate with the refund and for this complaint to be publicly published. See summary timeline, attached.Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 14, 2022, I contracted with Wiki Creators, LLC (**********) to provide the service of constructing an entry for inclusion in Wikipedia and shepherding that entry into acceptance by Wikipedia at a cost of $******. A charge in that account appears on my credit card on February 15, 2022, under ********** **** HTTPSWWW.LOGI IL The entry for inclusion in Wikipedia was personal. I am a retired academic who has published ********************************************************************************************************* professional journals and other books, and established a respected reputation in the field of philosophy, among other things. I. The Contacts My first contact was *******************, Business Consultant - Wiki Creators LLC, ********************************** After charging my account, ***** assigned the project to *************************** - Project Manager, Wiki Creators LLC ************************************* (https://wikicreatorsllc.com). II. Summary In sum, Wiki Creators charged me $ ****** and has failed to deliver the services for which I contracted. Wiki Creators sordid vision was to lure me into paying an additional $2,400.00 for contrived publicity arising from articles generated by an unholy alliance of Wiki Creators, Wikipedia supervisors, and online platforms constructed precisely to accept such bogus material. When I declined its invitation to squander $2,400.00 for phony publicity that could only reiterate material previously published by legitimate newspapers, journals, and book authors, Wiki Creators ignored my project. When I requested, yet again, an evaluation of the three installments of link that I had forwarded to them, Wiki Creators eventually sent me a fatally flawed evaluation report. I described the irregularities of that report to Wiki Creators and have not heard from Wiki Creators since. I have much more detail to add but your box limits the number of characters.Thank you for your consideration.Customer response
11/07/2022
I am pleased to report that WikiCreators and I have reached a mutually acceptable resolution of this project. My consumer complaint is hereby withdrawn and the case may be closed. I am deeply grateful for your effective interventions on my behalf. Thank you.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.