ComplaintsforSoft Serve Clothing
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning consumers alleging the business is not fulfilling purchase orders, not sending confirmation emails or order updates. Also, consumers advise updates are only received when they reach out directly to the business. Lastly, consumers advise that the business is not addressing their requests for refunds. On March 16, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of April 03, 2023, BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered $150 worth of clothes from SoftServe clothing for Christmas of 2022. Its started fine saying the clothes would be there a few days before Christmas, then it turned into early January, then it turned in March and then August and then November and I still Havent gotten my order and and Soft Serve Clothing only stayed in contact with me for a year after my order only because they know you usually deal with things within a year. I have asked for a refund repeatedly from them and they would always ignore it and just say oh your clothes are on the way to our facility, just a few more weeks. So, here we are in August of 2024 and I cannot get anyone to email me back about anything. Please help me, I have read where many others have been scammed by this company also while a select few actually get product.Initial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased one of Soft Serve Clothings hoodies on February 2nd, 2023 for a total of $50.78. I was in contact with them repeatedly over the course of a year with continued promises, free products being added when my order ships and numerous discount codes. They stated they were having production issues and kept extending the shipping dates. I was patient with them over the course of these issues. They have stopped responding entirely. I have tried emailing many times recently and they refuse to respond to anything. I would like a refund since *** waited over an entire year and they are obviously scammers.Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been waiting for an order for 2 years -promise of free gifts after asking for multiple refunds, multiple new shipping dates with many delays and more promised shipping dates. Last one was for April. I have received nothing nor a refund.Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
December 22, 2023 I placed order number: #**********, amounting in $207 for two sweatshirts and a pair of pants. One item was listed as a preorder, and everything was set to ship together in "early January". I emailed them January 26,2024 regarding the order when I still hadn't received it, or any updates, to no response. I emailed again February 1, 2024. They responded citing production delays, stating I would now be receiving my order "mid-February". I never received anything. March 13, 2024 I emailed again, politely inquiring about my order - no response. On March 18, ******************************************************************************* business. Not only were they in business, but products were no longer back ordered, everything was on sale AND they were giving away FREE sweatshirts with every order, while I still hadn't received two I'd paid full price for MONTHS ago. My email cited these issues, I never received a response or my items. I was also unable to dispute the charge with my credit card company because I was outside of the window of the original charge. So they literally just took my money.Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed 8 separate orders on *********************************** between September 2022 and May 2023 which never were fulfilledInitial Complaint
07/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 6/18/2022 I placed an order for $138.00 and on 9/24/2022 I placed a second order for $88.95. I was advised that shipping was delayed for several reason and I was trying to be patient. I was contacting them via email and Messenger and they have stopped responding to all together. I have asked for a full refund as well as said I would take a credit for $266.95 so they would not actually loss any money. The last response that I received via Messenger was on 12/29/2023 were they said they would be shipping my orders in 7-10 days.Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order Oct 2022 and another Feb 2023. Supposedly items were backorder. I've requested refunds multiple times and all my emails have gone unanswered. Multiple people are awaiting years old orders from this company with no reply. Their website is still active advertising new sales. I'm debating an attorney.Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have three orders with this company that I have received no tracking information on and have received several emails claiming they will be sent soon but still no product. The initial order was in March of 2023, but they claimed in November that they would be receiving more product and would have it out to me shortly. Since then I have not received any response to my multiple emails asking for reimbursement or the items immediately. At this point I cant dispute it with my credit card bc its been too long.Initial Complaint
07/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have made two orders with this company, and never received either order. I have sent many emails back and forth with them about this issue, but they always say "We were initially expecting to ship out your order earlier, but due to heavy delays with our manufacturing team, we now estimate that it will ship out by" such and such a date. I placed my order in October 2022, and the most recent email said my order should be shipped out February 2024 (which it did not.)Order numbers:1353841427 **********Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Spent $120 in November of 2022, when I asked about the order after 2 months they told me 4 times that production has been set back by a few week and they kept offering me coupons or free items (such as tote bags or soft hair scrunchies) after about 6 months I just told them I wanted my money back, they told me I would get a refund to the original card within 2 weeks. That time came and passed, when I approached them again they said they were having IT issues, and I have not heard from them since March of 2024.
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Customer Complaints Summary
586 total complaints in the last 3 years.
321 complaints closed in the last 12 months.