Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ******** law center in nov 2022 after a *************** contacted me I told him my mortagage company contacted me after forclosure started and wand to modify loan he said they wasnt going to help me so I sent **** to them they sent a packet for me to sign and they sent it to mortgage company and thru called and said I didnt need them to help me that everything was in process *************** called and said it would be a couple weeks and I told her it was almost approved but the. The state helped me I told her all I owed them for was the packet they sent because the mortgage company was calling me every day wanting paperwork sent to them and the ap ******* says they sent paper work and thats not true *************** said whe would see what they charged to send packer and sen. check for rest well that hasnt happens and they wont answer my calls and *************** wont either I emailed today and they wont call me just sent email that they got my modification and that is a total lie I cant believe they take money from people like this

  

  Business Response

  Date: 02/21/2023

  this complaint is unbelievably unfair, truly disrespectful. very ungrateful consumer. In fact, she is trying to extort her way into receiving a free service.
  Here are the facts of this case. Facts supported by evidence. recorded phone calls, emails, and documents provided by the consumer HERSELF.
  
  to start, we don't have anyone named **************** at our law firm, or anyone by that name that is associated with us. 

  Consumer contacted us on November 2nd, needing urgent help to avoid foreclosure.
  her mortgage company (the same one she now claims helped her), had put her home in foreclosure. per her own words, they had denied her own attempts at receiving help because she had already received a loan modification in July of 2021, which she defaulted on.

  
  They had hired a Foreclosure law firm to sell her home, and evict her. She literally sent us the Foreclosure notice she was legally served by this Law firm. she had 0 options, but to move out. 
  She asked us to urgently help her. which is what we did.
  We immediately in November submitted a formal legal loss mitigation case. We contacted the ombudsman department at the **** the insurer of her mortgage. 
  In December we continued to provide the documents and call her lender twice a week.
  in January, we secured her a successful loan modification, 100% from our efforts.
  as soon as we notified her of her approval, she began to call her mortgage company on her own, and try to finish the process on her own. she wanted to avoid paying us the remaining balance she owed us. Which she legally owes us.

  Now she claims she did the approval on her own, even though 2 months before she told us her lender had denied her several times.
  now this complaint. this is extortion. her false claims slander. 

  we did everything to keep this consumer safe in her home during the holidays. we secured her a SECOND loan modification, even though she did not qualify. 

  Customer Answer

  Date: 02/21/2023

  they are not telling the truth they say i wasnt approved but i have been the mortgage company called today wanting paper work so if they are handling why are they not calling them. i didnt want any thing free the person that put me to them was ************************* if they can live with the **** i can live without it *************** is the one that said they would figure uo what it cost to send packet and she would get back with me and send money but i see now where they have done a lot of people like this 

  

  Business Response

  Date: 03/07/2023

  as mentioned in our first response: 

  we have never ever employed, or worked with anyone by the name ************************** 
  the consumer hired ** in November, in active foreclosure. her lender had hired a foreclosure law firm to foreclose on her home and evict her. After two legal loss mitigation submissions, and an appeal, our law firm secured the consumer a VERY favorable resolution. As soon as the consumer was notified BY US about her approval decision, she contacted her mortgage company. removed our 3rd party authorization, and attempted to finish the process on her own.

  it is now obvious she did this to avoid paying our firm the EARNED fees for the services performed in November, and December, and January. 

  she tried to extort us into refunding her, by filing slanderous and defaming complaints with the BBB.

  NOW, according to her own statement, her lender has called her and notified her they need her to new update paperwork. it seems she made a mistake in removing our law firm from her case with her lender.

  she tried to take advantage of our law firm and staff, use and abuse us into getting an approval and not paying the earned fees we deserve. now she has realized this was a terrible mistake.

  consumer needs to be honest, and have honor, and admit she made a mistake in trying to abuse and extort our law firm.

  please close complaint. 

   

   

   

   

  Customer Answer

  Date: 03/07/2023

  this is not true I have proff where they were calling me for paper work the whole time where I faxed it and all why didnt they call them for paper work they just got **** for sending the packet 

  

  Business Response

  Date: 03/07/2023

  This matter is closed on our end.

  consumer needs to do the honest and honorable thing.

  A, compensate our law firm for the legal services we rendered and earned in December, and January. 

  if she does so, and admits and rescinds this false complaint, we will reopen her case and assist her.

  she was approved, and ruined the approval by trying to jump in herself and not pay us.