ComplaintsforEasy to Grow Bulbs

• Initial Complaint

  09/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have ordered five seperate orders within the last year. The bulbs never came up. The pricing is high and I am getting nothing for what I am ********* me the company is a scam

  

  Business response

  09/25/2024

  Thank you for reaching out.  I'm sorry that you have not been satisfied with your recent orders.  We do pride ourselves on offering high quality items that are unique and cannot be easily found on other sites.  These specialty items can be a bit more cost since they are more rare.  We do everything we can to pass along any savings we can to our customers and offer the best prices available.  I do see you have several orders in our system but unfortunately it doesn't look like we have received any communication from you regarding any concerns with the items failing to grow.  We do have a 100% Grow Guarantee on all of our items for the first growing season.  We ask that you please reach out to us directly with the order numbers and items that didn't perform well for you and our customer service team will be more than happy to help find a solution.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i placed orders ****** and ****** in feb 2024. they have never shipped them. i live in zone 6. they state on their website that they ship late march to early april to zone 6. these orders have live bulbs and bare roots which should have been planted by mid april. i have called them several times. but they wont cancel my orders nor will they ship them. its too late to plant some of the plants here now. i would have to go to extra efforts to keep them alive. i feel like i have been taken advantage of.

  

  Business response

  05/01/2024

  Hello,

  Thank you for reaching out to us regarding your Spring pre-orders.  I do apologize for the delay in shipping your 2 orders out.  We do begin shipping to your zone 6 in late March to early April per the shipping schedule on our website.  We do continue shipping to your zone in the order they were placed during our Spring pre-order sales event and will continue to ship until all order have been fulfilled.  Although we begin during late March and into early April, all preorders are generally not shipped out during this timeframe due to large volumes of orders each season.  The orders have shipped.  Order #****** was shipped on 4/24/24 via **** and delivered on 4/27/24 per the tracking link sent to your email the day it shipped.  Order #****** was also shipped on 4/24/24 via **** and according to that tracking link, it was also delivered on 4/27/24.

  Thank you and please reach out to us directly if you have any further questions or concerns.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed order # ****** on April 3rd. My order has still not shipped. I have reached out multiple times to check the status of the order and have been told that my order is shipping very soon. Apparently, that is not true. I have asked multiple times for an actual date that my order would ship and have not received an answer on that. This is not acceptable.

  

  Business response

  05/01/2024

  Hello,

  Thank you for reaching out to us regarding your recent order.  I do show an order was placed on 4/3/24 as part of our Spring preorder sale.  According to the shipping schedule found on our website, we begin shipping to your zone 5 in mid-late April when it's appropriate to plant.  Shipping any earlier can cause the tender plants to fail since it stays colder longer in your climate.  Planting before the soil temperature is below 50F will cause the items to remain dormant and not grow this Spring and Summer.  We do ship all orders in the order they were placed starting with orders placed in December when our Spring preorder sale began.  Since you did place your order a bit later during our preorder sales event, it did ship closer to the end of April per our schedule.  I do see the order did ship on 4/26/24 via USPS.  Please refer to the tracking link sent to your email the day it shipped for updates.

  Thank you.

  Customer response

  05/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  1/28/24 placed my on-line order (#*******) for a spring shipment of flower bulbs from this company for $142.92. These are frost sensitive bulbs here is their shipping policy - this policy was even attached to my email receipt upon order of the bulbs. The bulbs were basically destroyed and I've been told it's my fault. I've tried to reach resolution without success.SHIPPING INFORMATION We ship your items at the proper time for planting in your climate zone. Orders that contain both pre-ordered and in-stock items may result in multiple shipments. Severe weather in your region could delay shipment. We reserve the right to use our discretion in determining the most appropriate shipping option for your order.When Will My Pre-Order Ship?All orders are processed by climate zone.Fall Pre-Ordered items typically begin shipping in September.Spring Pre-Ordered items typically begin shipping in March.I was alarmed when I received a notification on 1/29/24 that my order had been shipped. I contacted the company on 2/2/24 when I received the bulbs alerting the company to the early shipment and that the bulbs were likely killed in shipping. On 2/5/24 here was my reply:From: Easy to Grow Bulbs Service <********************************>Subject: Order. 283967/1822809 Date: February 5, 2024 at 10:57:59AM MST To: Drpoppe <*****************>Reply-To: Easy to Grow Bulbs Service <********************************>Hi ****,Thank you for contacting us.Upon checking, the item Calla - Aethiopica White ***** is only hardy for zones 8-10 and your location is in 6B, State: UT.Items that are not hardy in your zone should not be planted at all. They should be stored in a cool, dry, dark location until Spring and then be planted outside. They need to go through a dormancy period so planting them inside will not work.Storing them, however, will void our Grow Guarantee since they are outside the recommended planting zone we state on the website. Many more emails but out of characters

  

  Business response

  04/24/2024

  Thank you so much for reaching out to us.  I do apologize there was confusion regarding when this order would ship. When you placed the order in January, this item was marked as in stock.  We do ship this item year round since there are some locations that are able to plant it year round.  Since the item was in stock, it was did ship right away.  The items that were labeled Spring pre-order shipped during our Spring season according to planting zone.  We do not check before shipping where an item is being shipped to since we don't question our customers reason for ordering an item during a specific time.  We provide all the information we can on our site to help inform our customers before a purchase is made.  Since we were shipping all in stock items in January in 1-3 business days, that's when the order went out.  We also do have our Grow Guarantee and Policies right on our site as well to view at any time.  Within our Grow Guarantee, we do have listed that we are not able to guarantee items that are stored for any length of time since very specific conditions are required for storing to be successful.  Again, I do apologize for any confusion.  We always recommend to check the status of our items at the time of purchase to make sure it will ship during the best time for our customers.  We also have the hardiness zones  listed as well to make sure items are being planted in the appropriate areas and timeframe for best success.  We also ask that our policies are reviewed and understood before a purchase is made as well.  We do include a condensed version of our Grow Guarantee on the back of our packing slips as well.  I do apologize but since the item was in stock at the time of purchase and shipped out right away as indicated on our site, we aren't able to offer a solution.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed order #****** on March 20 that remains unfulfilled. I asked on March 26 to cancel the order. I received a response that the order was prepared for shipment, and thus I couldn't be refunded. It's April 2nd today and the status remains unfulfilled. I have written in 3 more times for a status update and have received no response.

  

  Business response

  04/03/2024

  Hello,

  Thank you for reaching out to us.  I do apologize the order hasn't shipped out yet.  This is a busy time of the year and we are a small, family owned business with a small staff.  We ship orders in the order they were placed and do our best to ship out as soon as possible.  The items on your order are shipped with active roots on them and are shipped by zone as well to ensure your climate is warm enough to plant these safely without the fear of frost causing any damage.  In your climate, we don't ship until closer to mid to late April according to the shipping schedule found on our website.  Since you did reach out to our company, the order is currently being processed and is packaged to ship out today.  Once the carrier picks the package up in California, you will receive the tracking information.  Again, we apologize for the delay but we do package all of the Bearded Iris as orders come in which does take time.  We appreciate your patience and understanding as we work through all of our orders as quickly as possible.  

  Customer response

  04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution would be satisfactory to me, if implemented. I note, however, that this response is materially equivalent to one they sent over a week ago with no follow up action.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On March 6, 2024 I placed Order #****** for Iris bulbs from East to Grow totaling $28.07. On March 7, 2024 I placed another order because of a "special" text I received. That Order #****** totaled $38.19. As of today, March 29, 2024, I have not received any of the bulbs order. On March 16, 2024, I sent an email asking when I could expect to receive the orders. ***, from Easy to Grow responded stating the orders were "currently" being processed and to keep an eye out of an email with the tracking number. On March 21, 2024, I emailed again asking for an update. I was again contacted by ***. She said she checked and the order is awaiting shipment, meaning it was bound for packing and then shipping. Please expected an email with tracking, etc. On March 25, 2024 I checked their website and the orders were still showing Unfulfilled. I then emailed requesting a full refund as it has been so long since I placed the orders and it was now getting too late to put the bulbs in the ground where I live. I was again emailed by *** who told me the order had been packed and is being prepared for shipment and cannot cancel it. To expect shipping info this week. I told her this was not acceptable and she informed me the only thing that can be done is for me to refuse the order and when they receive it back, they will refund my money. It is now March 29th and their website still shows the order as unfulfilled, 22 and 23 days after I placed the orders.

  

  Business response

  04/01/2024

  Hello,

  Thank you for reaching out to us.  I am so sorry for the delay in shipping your order.  During our busy Spring season, orders can take a bit longer to process since we are a small, family owned business with a small staff.  I certainly do apologize for the delay.  After reviewing your order status, I do see it has been printed for processing with our warehouse facility and is being processed for shipping.  I am not sure why it hasn't shipped yet, but I will certainly reach out and make sure it ships to you ASAP.  I'm not sure you were in contact with previously, we do not have anyone named *** at our company but again, I do apologize if you weren't provided a better update.  We will definitely get this order out to you as you have been waiting patiently for a while now.  I apologize again for the delay and I thank you so much for your patience.

  Customer response

  04/01/2024

  Until I actually have either a refund or my order, I cannot agree to close my complaint as that puts me in the exact same position - no order or refund.  As far as their employee, ***, I certainly did not make that up as it shows in my previous attachment of the email chain with the company.  I am still getting at least one text per day asking me to order more and I just saw a TV commercial last night.  It seems if they cannot order their current orders, they should not be asking for more.

  

  Business response

  04/01/2024

  The items are being shipped to you.  The Bearded Iris are rooted which means we have to watch the temperatures to make sure they are arriving during a time when they can be safely planted in your zone.  The shipping department will ship your order out since you've been waiting but generally we do not ship to your climate until mid-April.  You will receive tracking information either today or tomorrow.  Please be aware if you are still experiencing temperatures below 50 at night, we recommend planting in a pot that can be moved indoors during the colder temperatures.  Once the weather is consistently over 50 degrees at night or during the day, they can be transplanted outside.  

  Customer response

  04/04/2024

  I will close my complaint once I have both orders. As of 5:08 pm on 4/4/24, the first order has shipped yesterday. However the order placed the day which is larger has not shipped. I am a Master Gardener and am fully aware of temperature requirements. As for this response it is completely different than the emails I received. And seems more plausible. At that I would have responded that I am fully knowledgeable about planting in my zone across the country. Again, once I receive both orders I will gladly cancel my complaint. Thank you. 

• Initial Complaint

  03/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 bags of lipstick blond Hosta and was shipped 2 bags with just peat **** &no hosta. I reached out to them and after arguing they shipped me two more empty bags. I paid (in advance) $79.90 and was sent nothing! Since then they refuse to talk to me.

  

  Business response

  03/25/2024

  Thank you for reaching out to us.  I'm sorry to hear the replacement packages were also empty upon arrival.  I have gone ahead and issued a refund for the 2 packages back to your original form of payment.  Please allow 1-2 business days for that refund to post back to your account.  We appreciate you reaching out as we will make sure our team can review the remaining packages and reach out to our supplier that packages those for us so we can correct the issue in the future.

  Thank you again.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for reblooming irises with Easy to Grow Bulbs. They were having a buy one get one free sale. When I received the order I only received one of each plant ordered, not the two plants what were advertised. I called and messaged them several times about the order problem. They rarely respond and when they did they said they would work on correcting the problem. They still have not corrected the pro problem and honored their advertised BOGO offer. I would like to received the duplicate plants as promised.Order number: 288894/1846452 Order date: 2/21/2024 The order was placed by ***********************.

  

  Business response

  03/18/2024

  Hello,

  Thank you for reaching out to us.  I'm sorry you haven't been able to get your inquiry resolved regarding the Iris's you had purchased as part of our **** event.  After reviewing your order, I do see you purchased 7 single Iris varieties along with a Colorful Crop Mix of Bearded Iris. The Mix was not part of the **** even since there are multiple (9) rhizomes included in the mix.  Only the single varieties were included.  The sale stated you will receive a free Bearded Iris rhizome for every one purchased. You did receive 7 free Bearded Iris rhizomes on this order, the same amount of single varieties purchased so it does appear you did receive the correct amount to fulfill the **** sale.  Please reach out to us directly if you have any further inquiries regarding this order and again, I do apologize for any confusion. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order:************************************************************************************ There is a problem with the order not arriving. Pretty sure **** has lost it.ETGB acts like it is my problem. They will not look into this and have made no offer to refund//replace. I have made a number of orders over the years but things have tanked there over the last year

  

  Business response

  12/15/2023

  Hello,

  Thank you for reaching out to us.  I'm sorry your package was lost in transit after it left our facility.  I do see that you did reach out to us this past weekend regarding the lost shipment.  During our busy season, it can take a few days to reply as we do reach out to all customers in the order inquiries were received.  We are a small, family owned business with a small staff.  I do see the email was replied to this morning and a replacement order was created to ship out free of charge.  You did also at that time receive an email with the order confirmation number.  Once the package reships in the next 1-3 business days, you will also receive updated tracking information sent to your email.

  Again, I do apologize for the inconvenience but it does appear this matter has been resolved.  

  Thank you.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  It is 12/12/2023 2:18 PM as I am writing this email. I ordered flower bulbs on-line at 12:41 PM, 12/12/2023. I wanted to apply an introductory discount given to me by the company at 12:46 PM via email. I was promptly told discounts can't be applied retroactively. I called the company at 1:03 PM to cancel the order. I was told that the order cannot be cancelled. I asked to speak with a manager. They gave me an email address to use. I emailed the manager at 1:11 PM to notify them that I was being told I could not cancel the order. They emailed me back saying that while the package is being prepared but not shipped yet, they cannot cancel the shipment. I would be able to refuse to accept the order when it arrives and would be responsible for paying for the shipment cost, even though I notified them that I wanted to cancel the order. Or I would be responsible for creating a label and paying for shipping assuming the package arrives in what they consider in reasonable condition. I find this whole business process unreasonable that they can't stop processing an order; they can't stop the shipment, and the responsibility is on me, even before the product has left their facility and I have made it clear that I no longer want the items.

  

  Business response

  12/13/2023

  Hello,

  Thank you for reaching out to us.  I'm sorry to hear you were not satisfied with your experience with our company.  I have reviewed all previous contacts and it does appear the order was cancelled and refunded.  Unfortunately our order platform does not allow us to add discounts after payment has been processed.  We are a very small, family owned company and during this Holiday season, we are doing everything we can to ship out orders as quickly as possible.  That leaves a very small window to be able to cancel orders to refund as once the packing slip is printed in our warehouse, it is already being processed for shipping and can no longer be cancelled.  I do apologize for any confusion but it does appear the order has been cancelled and refunded.  

  Customer response

  12/13/2023

  Dear Easy to Grow Bulbs,

  Your company still has not refunded my credit card and your explanation does not make any sense. You say you will cancel and refund my credit card but you insist you don't have the ability to cancel (and yet you say you will!!!). You only informed me that you would cancel my order after I told you that I would dispute the charge with my credit card company and that I would file a complaint with the BBB.

  Your policies are intended to put your bottom line over what is fair to the customer. 

   

  

  Business response

  12/14/2023

  Hello,

  Thank you for reaching out again.  The refund was submitted on 12/12/23 at which time you did receive an email confirmation regarding the cancellation.  Generally refunds will take 1-2 business days to process and post back to the account.  Confirmation was received on 12/14/23 that the refund of $****** was posted back to the **** ending in ****, the card used to place the original order.  It does appear the refund has now been posted and again, that is normal for credits to take 1-2 days so please keep that in mind for the future.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩