Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13, 2024, I purchased a vehicle, a 2018 Infiniti QX60, from CarTime in *******. At the time of purchase, I signed for the two-year warranty. One month after the purchase, I decided to cancel the warranty and went back to the company to do this. The manager told me that I had to wait 90 days before I could cancel the warranty. Once the 90 days passed, I called the company to cancel and was told that someone would get back to me. After waiting a few days and not hearing back, I called the warranty company myself and went through the cancellation process. The warranty company informed me that the check had to be returned to CarTime, and they, in turn, would send the money to my lender. I then contacted **** at CarTime to inform him that the cancellation was complete, and he said I would be informed when they received the check. About four weeks later, I spoke with the warranty company to ensure that the check was sent as they said. They informed me that the check was sent to CarTime and even provided a check number and verified that the check had been cashed on March 18, 2025! With this information, I called CarTime and was told by the new manager, ******, that someone would look into it. I have called for two weeks since then, and to date, April 23rd, 2025, CarTime is not acknowledging that they have received or cashed the check from my warranty company. I was told "corporate" is looking into it, and even with a check #, they can not locate the transaction. I asked both ****** and ****, whom I was referred to by ******, for a Phone number to reach out to "corporate," but ****** told me I couldn't get a number! **** told me I should try to find the number for "corporate" myself! He was very rude and dismissive! I am absolutely NOT pleased with this company, and I would very much like to resolve this issue. How could a check be cashed by a company, and yet no one has any information on the transaction? Someone authorized to cash checks had to cash it!!!

  

  Business Response

  Date: 04/24/2025

  Cancellation is in process please be patient , this things take time to finalize

  thank you

  
  

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El da 14 ******** compr la camioneta ***** colorado 2019 y en ese momento que la maneje a casa prendi la *** check engine light, le hable a la vendedora acerca de la situacin me dijo que la regresar la regrese el da ******* 16/24 , el mircoles me llamaron dijieron que la camioneta estba lista y en ese momento ellos me dijieron que hablara con la financiera y que les echara mentiras diciendo que la camioneta estaba lista y cuando no fue as ,y ese momento me lleve la camioneta y volvi la *** de check engine la paso lo mismo ! Hoy 27 junio *************************************************************************************************************************************** hicieron firmar un papel de rest tock Fee de $500 dls y me dijieron que me vaya con el papel y que no me van a regresar mis $2250 dls !! Ellos engaan a las financieras con falsos trabajos ellos presionan a los clientes a mentir como lo hicieron conmigo !! Trabaje muy duro para juntar $2750 dls y ellos me lo quieren quitar no es justo . La camioneta nunca la use en las 3 semanas siempre estubo en el parking, el papel que firme mientieron una vez ms yo no use la camioneta y ellos pusieron que excedded miles y late return eso es falso nunca use la camineta y ellos lo saben y estuvo en e dealer !! Necesito mi dinero

  

  Business Response

  Date: 06/28/2024

  ON JUNE 14TH ***************************** DID PURCHASE A 2019 CHEVROLET COLORADO VIN # *****************. ******************* DID ENDORSE AND CONSUMMATE A 553 SIMPLE INTEREST ***** CONTRACT WHERE HE ******************* IS LISTED AS A ***** AND CARTIME ONTARIO IS LISTED AS SELLER/CREDITOR. ******************* HAD THE RIGHT TO HAVE THE VEHICLE INSPECTED PRIOR TO THE PURCHASE BY AN INDEPENDENT 3RD PARTY EITHER ON OF OFF THE PREMISES WITH THE PERMISSION OF THE SELLING DEALERSHIP AND CARTIME DID EXTENT HIM THAT COURTESY WHICH HE DECLINED TO DO SO. ********************* DID PURCHASE A CONTRACT CANCELLATION OPTION AGREEMENT FOR $250.00 NON-REFUNDABLE DOLLARS AT **** OF **** HE DID PURCHASE THE RIGHT TO CANCEL THE CONTRACT AND RETURN THE VEHICLE WITHIN 48 HOURS FROM THE **** OF PURCHASE AND MILES NOT TO EXCEEDED 250 FROM THE OUTGOING ODOMETER AT **** OF ****. ******************* WAS ALSO GIVEN A LIMITED WARRANTY 50% PARTS AND 50% LABOR ON THE ENGINE AND TRANSMISSION ONLY. WHICH HE ALSO AGREED TO ACCEPTED AND ENDORSED AT **** OF ****. IN AN ATTEMPT TO GO ABOVE AND BEYOND CARTIMES WRITTEN WARRANTY AND EXCEED THE CUSTOMERS' EXPECTATIONS ********************** DID ADDRESS AND CORRECT *********************** CONCERNS 100% FREE OF CHARGE. IT WAS AT THIS POINT ON 06/28/2024 THAT ******************* ATTEMPTED TO RESCIND/CANCEL THE CONTRACT. CARTIME CLEARLY AND REPEATEDLY EXPLAINED TO ******************* THAT THE CANCELLATION OPTION HE HAD PURCHASED HAD EXPIRED 13 DAYS PRIOR TO HIS REQUEST/ATTEMPT TO CANCEL THE ***** CONTRACT. CARTIME AGAIN CLEARLY AND REPEATEDLY EXPLAINED TO ******************* THAT THE CANCELLATION OPTION WAS EXPIRED AND THAT NO MONEYS (DOWN PAYMENT) WOULD BE RETURNED. ******************* WAS ADAMANT HE DID NOT WANT THE VEHICLE AND EVEN ENDORSED A CONTRACT CANCELLATION AND VEHICLE RETURN REFUSAL WHERE IT CLEARLY STATES IN WRITING THAT THE **** ELAPSED SINCE THE **** WAS 13 DAYS AND THE CURRENT ODOMETER EXCEEDED THE 250 MILES ALLOWED BY LAW. AGAIN, ******************* REITERATED TO CARTIME THAT HE JUST DID NOT WANT THE VEHICLE WOULD NOT ADHERE TO THE ***** CONTRACT AND SUPPORTING DOCUMENTS HE ENDORSED BETWEEN HIM AS THE ***** AND CARTIME THE SELLER/CREDITOR. PLEASE SEE ATTACHED DOCUMENTS AND CONTACT US DIRECTLY AT ************ FOR ADDITIONAL INFORMATION 
  
  THERE IS NO RIGHT TO CANCEL OR "COOLING OFF" UNLESS YOU OBTAIN A
  CONTRACT CANCELLATION
  OPTION AGREEMENT
  California law does not provide for a "cooling-off" or other cancellation
  period for vehicle lease or purchase contracts. Therefore, you cannot
  later cancel such a contract simply because you change your mind, decide
  the vehicle costs too much, or wish you had acquired a different
  vehicle. After you sign a motor vehicle purchase or lease contract,

  California law does require

  a seller to offer a 2-day contract cancellation option on used vehicles,
  with a purchase price of less than $40,000, subject to certain statutory
  conditions. This contract cancellation option requirement, does not
  apply to the sale of new cars, recreational vehicles, motorcycles,
  commercial vehicles or off-road vehicles. See the vehicle contract
  cancellation option agreement for details.

  THIS IS A ***** REMORSE CASE  (simply because you change your mind)

  Customer agreed and signed ( look at attachment )

  SINCERELY
  CARTIME ONTARIO 
  ************
  

  Customer Answer

  Date: 07/01/2024

   I am rejecting this response because:
  
  No es cierto ellos nunca me explicaron del contrato , ellos me obligaron a firmar rpido los documentos del contrato . Ellos mienten a las financieras con trabajos falsos solo para que ellos puedan vender carros , miren loa reviews de la gente a los que ellos han estafado igual que a mi ,el da 28de junio me quitaron el contrato y exig una copia y me lo negaron me dijeron que me fueran y que. No me hiban a dar mi $2750 dls ,, ustedes bbb tiene que hacer algo con estos estafadores llamados Cartime .. no soy la primera persona que estafan con sus malos carros y con contratos que nunca explican !! Que muestra quieren si ellos me quitaron todo !! Lo justo es lo justo $2000 dls y que se queden con sus $500 dls de restock fee y $250 de miles excedidas las cuales nunca use y ellos lo saben .. pero ellos son hungry money ,, y no ********************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 5/11/2024. Purchased a vehicle from this dealership only took the 30 day 1000 mile warranty commonly offered by dealers, after only 350 miles the transmission went out. I only drove the vehicle from the dealership to my home approximately 200 miles and used it another day about another 150 miles and failed. Called the dealer to let them know of the issue, ******* the salesperson was not working this particular weekend, so I asked the person that answered the phone to transfer me to the manager and said he was busy with customers left my number for him to call me and never did, called later the same day and was told the manager ****, was busy again with customers and told the phone person to tell me to take the car back I have a limited warranty. Asked to have **** call me to discuss the repair process still no call back. Tried calling the salesperson at the cell number she gave me and it was out of service. Transmission failed on a saturday so waited until monday and called the finance company since they had asked me earlier in the week if I had been treated good by the dealer. I called and told them the issue and they said they would contact the dealer and told me they will be canceling the deal with the dealer and told me to make arrangements to send the vehicle back. Emailed the salesperson ******* letting her know I was making arrangements, and someone responded who I believe was **** saying I couldn't return the vehicle and if I did the finance company would come after me and would be considered repossessed. Called back the finance companies manger *********************** and said that the finance company would not be coming after me because they are canceling the contract and getting their money back. After looking at reviews from this dealership this looks like a common practice for this company and its employees.Aside from the mechanical issue they listed several options on the vehicle it did not have and price charged was more than it was advertised.

  

  Business Response

  Date: 05/22/2024

  To whom it may concern, on may 11th 2024 ****************** did purchase a previously owned 2015 Chevrolet Silverado vin: ***************** with a current odometer reading of ******* miles. ****************** was informed and acknowledged in writing that the manufactures warranty had expired due to time and mileage. ****************** was also informed that he as the prospective purchaser could have the vehicle inspected by an independent 3rd party prior to his purchase CarTime extended him that courtesy but he declined to do so. It was explained to and also endorsed by ****************** that the vehicle came with a LIMITED WARRANTY of 30 days or 1000 miles on the engine and transmission ONLY. That the warranty would cover 50% of the parts and 50% of the labor by a mechanic that CarTime regularly conducts business with which by way of the "BUYERS GUIDE" he agreed to and acknowledged in writing by endorsing it. ****************** also endorsed a statement of facts that CarTime did not provide towing or roadside assistance of any kind and that it would be his responsibility to drive or transport the vehicle to CarTime for any and all warranty work. ****************** was offered an extended service agreement that he declined in writing to purchase. ****************** did purchase the contract cancellation option agreement for $250 nonrefundable dollars, that agreement clearly states that ****************** purchased the right to return the vehicle within 48 hours by may 13th 2024 at 8:00pm and with 250 miles or less not to exceed 114,459 miles. CarTime's first contact post sale with ***************** was Monday May 20th 2024 11 days after the date of sale, when he called CarTime he was informed that yes, he did have a 30-day 1000-mile warranty on the engine and transmission only and that as he acknowledged in writing that it was his responsibility to drive or transport the vehicle to CarTime at *********************************************. It was at this point that ****************** became irate demanding and unreasonable, demanding that CarTime tow his truck to the nearest Chevrolet Dealership and pay them 100% of the cost to have a brand new transmission installed by factory technicians. CarTime reiterated to ****************** that he was currently covered by the LIMITED WARRANTY of 30 days or 1000 miles and that after proper inspection and diagnosis CarTime would honor and pay 50% of the parts and 50% of the labor if it was determined that the transmission was faulty. CarTime has tried to reach out to ****************** to try and resolve his issues to no avail. CarTime will honor anything and everything in writing it promised on the date of sale. Please see attached documentation and feel free to contact us directly for additional information 
  
  
  
  
  
  
  Sincerely, 
  CarTime ******** 
  ************ 
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/22/2024

   I am rejecting this response because: The dealers response is not accurate, the conversation I had with ******* (salesperson) I told her that I had gotten 3 quotes at local shops and of those 3 I had the preference of one particular shop that gave me the shortest repair time and the repairs would be for a remanufactured transmission.
  I had never demanded for them to pay for the tow back to their dealer I explained to ******* that I had teo quotes $1500 and $1700 to have the vehicle towed back to their dealer and I would prefer to have it repaired in my town. There was never a mention of a Dealer or a new transmission to be utilized I am aware that would not be option.

  I also let her know because of their failure of getting back to me to address the issue until 3 days later and ******* contacted me only because I reached out to the credit Union to let them know of the Issue is when she reached out to me.
  I emailed ******* after speaking with the manager at the credit union to let her know I would be towing the vehicle back to their dealership and I WOULD COVER the tow fee but to return the vehicle. 
  Manager at the ************ ************************* understood the issue and said he would contact the dealer to let them know they would be undoing the contract and asking for their money back.
  After letting ******* know I was paying and towing the vehicle for that reason. I got an intimidating response telling me the credit union would come after me and it would be considered a repossession, I let ******************** at Tustin ************ know what the dealer said and he assured me that would not be the case since the were going to undo the deal. 
  That is where we stant as of 5/22/2024.

   

  
  

  

  Business Response

  Date: 05/25/2024

  customer had the truck delivered to ******************** on 05/25/2024 @ 1:20 PM cartime will ***** the 30 days warranty and we will get back to the customer by Monday  05/27/2024 for the result of the inspection and all the costs

  The warranty customer has is 30 days or 1000 miles  engine and transmission only 50% parts 50% labor

  thank you
  

  Customer Answer

  Date: 05/29/2024

   I am rejecting this response because: I had the vehicle towed at my expense and dealer advised they would contact me and its been 5 days since they've had the vehicle, I messaged ******* the salesperson requesting an update and no response. I want them to take back this vehicle, I do not trust this business handling any potential repairs.

  They cant make good on an update they said they would do and I will not trust them to do a repair on a timely manner, this behavior is in line with all the negative complaints and reviews they have.

  
  

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They obtain credit with false information on credit applications. And tell the customer what to say when verifying their information. The business is a scam and I strongly suggest it be investigated immediately. They charged me a $750 restock fee for their own fraudulent mistake. They are extremely crooked. The cars are not quality, and they ALL lie to the lenders. YES I will speak to the news media about this business.

  

  Business Response

  Date: 02/12/2024

  Dear BBB, regarding *************************, the information provided to the financial institution was exact same information provided to the dealership via her online credit application. the online application has her IP address and E authorization confirming that the information she provided was true and correct under penalty of perjury.

  The $750.00 that ************** making reference to is the contract cancellation option agreement that she purchased at the time of sale - $250.00 for the purchase of the cancellation option and a $500.00 is a restocking fee, ************** simply exercised her cancellation option agreement that she purchased at the time of sale.and the $1,750.00 check was giving to her is the rest of her down payment after deducting the $250.00 and the $500.00  was cashed by her on 11/02/2023

  We have all supporting documentation and can provide it upon request.

  P.S. the date of purchase was on 10/262023 / cancellation date was 10/28/2023 ( Customer came in and canceled her contract under contract cancellation option agreement )
  

  ************** simply exercised her right and changed mind of purchasing the vehicle ( Buyer Remorse ) within the term and time of her cancellation agreement signed buy her.

   

  *************************

  CARTIME

   

   

   

• Initial Complaint

  Date:01/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Dear Staff. With GOOD FAITH myself ******************* ... I got this vehicle from this SCAM/FRAUD CAR TIME DEALERSHIP located at *************************************************** ... was 2013 ****** PRIUS VIN# ***************** with ****** miles with STOLEN ** LICENSE PLATE "*******" ********************** DEALERSHIP DENIED and LIED to GLOBAL LENDING SERVICES (****) to FIX IT/REFUSE on DECEMBER 27TH, 2023 - 1647 hours has been delivery back to CAR TIME DEALERSHIP *******, ** by AAA TOW TRUCK inside the dealer lot handle to **** ********************* SALESMAN CAR TIME DEALERSHIP approved by ******************* EXT ***** GENERAL MANAGER OF GLOBAL LENDING SERVICES (****) ************ DUE THE DEAL NEVER WENT THRU BASE ON FRAUD CAR TIME DEALERSHIP *******, ** AND THE **** CANCEL THE TRANSACTION since the date on December 27th, 2023 - CAR TIME DEALER *******, ** ... HAS THE VEHICLE. SPENT $1,000.0 DOWN PAYMENT plus 70 miles each travel time from mine residence drove four times and; expenses new tires, new brakes, new tinted windows, new tune up, FULL INSURANCE etc. $2,569.0 On, December 13th '23 I did the drive test around the block ... signed then almost leave from the CAR TIME DEALERSHIP the HYBRID BATTERY/CHECK ENGINE LIGHT POP UP at THE DASHBOARD ... ******************************* told me don't worry will fix it not today it's late tomorrow will call *******************. NEVER HAPPENS next day until December 17th, '23 Manager call your ready come pick it up, okay. I ask the MANAGER. Did you fix it, correctly? Yes, ******************* - We did it for you. Okay. Then, I drove away from *******, ** back to L.A. COUNTY. On December 21st, '23 *********** POLICE DEPARTMENT PULL ME OVER GUN POINT due LICENSE ARE REPORT STOLEN - December 24st, '23 HYBRID BATTERY/CHECK ENGINE LIGHT POP UP for SECOND TIME got to TOW THE *** to my House then December 27th, '23 ON MY WAY TO CAR TIME DEALER BREAK DOWN for THIRD TIME and that's ENOUGH. SUMMARY CAR TIME DEALERSHIP IT'S A SCAM/FRAUD DEALER ... ******************* KNOWS EVERYTHING ABOUT IT. THANK YOU.

  

  Business Response

  Date: 01/18/2024

  RESPONSE TO COMPLAINT INVOLVES : CUSTOMER STATES REPAIR ISSUES - THE VEHICLE IS IN VERY GOOD RUNNING ORDER ************* SIMPLY HAS BUYERS REMORSE 
  
  
  
  
  RESPONSE TO CUSTOMER STATEMENT OF THE PROBLEM : ************* SIMPLY HAS BUYERS REMORSE AND IS ATTEMPTING RESCIND A VALID PURCHASE AND CONTRACT. THERE IS NO SCAM OR FRAUD OF ANY KIND INVOLVED WHATSOEVER. THOSE STATEMENTS ARE 100% FALSE AND DEFAMING OUR VERY REPUTABLE BUSINESS. *********************** DID PURCHASE A 2013 ****** ***** VIN # *****************. ************** CAME TO THE DEALERSHIP SEVERAL TIMES TO VIEW, TEST DRIVE, AND INSPECT THE VEHICLE PRIOR TO HIS PURCHASE. ************* WAS EXTENDED THE COURTESY OF HAVING THE VEHICLE INSPECTED BY THE MECHANIC OF HIS CHOICE PRIOR TO HIS PURCHASE EITHER ON PREMISES OR OFF PREMISES HE DECLINED TO DO SO IN WRITING AS PER THE "BUYERS GUIDE" 
  
  
  THE STOLEN LICENSE PLATES THAT ************* MADE REFERENCE TO ARE "TLP's" Temporary License Plates issued by The ********** ************************ Vehicles (CA DMV) AND PRINTED AT THE DEALERSHIP AT TIME OF SALE. HIS STATEMENT THAT THEY WERE STOLEN IS AGAIN 100% FALSE AND ANOTHER ATTEMPT TO SLANDER AND DEFAME OUR VERY REPUTABLE DEALERSHIP. 
  
  
  THE FINANCING THAT ************* MADE REFERENCE TO WENT THROUGH SMOOTHLY AND SEAMLESSLY AGAIN ************* WAS VERY HAPPY WITH HIS PURCHASE AND VERBALLY CONFIRMED WITH HIS FINANCE COMPANY GLOBAL LENDING SERVICES THAT HE WAS IN POSSESSION AND VERY HAPPY WITH THE ***** DURING HIS WELCOME CALL WITH THEM. WHICH IS THEIR PROTOCOL WITH EVERY TRANSACTION. 
  
  
  ************* DID HAVE THE VEHICLE TOWED AND ABANDON IT ON THE STREET ADJACENT TO THE DEALERSHIP HE DID LEAVE THE VEHICLE IN A LIMITED PARKING ZONE AND THE VEHICLE IS LIKELY BEING TICKETED AND COULD AT ANYTIME BE TOWED AND IMPOUNDED BY THE ***************. ************* SHOULD RETRIEVE HIS ABANDONED VEHICLE AS SOON AS POSSIBLE.
  
  
  AS FOR MECHANICAL COMPLAINTS OR CONCERNS OF THE ***** ************* WAS GIVEN A 30 DAY OR **** MILE WARRANTY ON THE ***** AND TRANSMISSION ONLY WITH 50% PARTS AND 50% LABOR WHICH HE ALSO HAPPILY ENDORSED AT TIME OF SALE.
  
  
  IT IS VERY UNFORTUNATE THAT ************* HAS SUCH BUYERS REMORSE THAT HE WOULD GO TO THE EXTENT THAT HE HAS WITH HIS FALSEHOODS LIES AND UNFOUNDED ACCUSATIONS. TO ATTEMPT TO RESCIND HIS LEGALLY EXECUTED BINDING VALID CONTRACT AND LOAN WITH GLOBAL LENDING SERVICES 
  
  
  WE ARE INCLUDING COPIES OF THE FUNDING NOTICE FROM GLOBAL LENDING AND VALIDATED REGISTRATION AND BUYERS GUIDE TO SUPPORT OUR STATEMENT 
  
  
  
  
  SINCERELY, 
  CARTIME MANAGEMENT
  ************
  

• Initial Complaint

  Date:12/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/2022 I was asked to Lie to Challenge Financial in regards to my down payment and my income to get approved for a vehicle. I put 1,000$ down on A 2019 Chevy Malibu, CarTime now me to lie to Challenge Financial and say I put 2500.00$ down and that I made more income that I actually do.

  

  Business Response

  Date: 12/31/2022

  THE INFORMATION YOU PROVIDED TO CARTIME AS TRUE AND CORRECT UNDER PENALTY OF PERJURY TO OBTAIN FINANCING FOR 2019 CHEVY MALIBU  YOU MADE REFERENCE TOO
  

  IS THE SAME INFORMATION PROVIDED TO CHALLENGE FINANCIAL.
  

  THE CREDIT APPLICATION AND SALES CONTRACT WERE CLEARLY ENDORSED WITH YOUR SIGNATURE .

  
  

  

  Business Response

  Date: 01/13/2023

  We are rejecting your rejection .

  this is your second submission to the bbb and each one had a different story so we are not sure what it is your looking for at this point.

   
  

  the facts of the matter are you did purchase the 2019 Chevy Malibu and you did not make your 1rst payment or second payment to challenge financial and your vehicle was repossessed due to no payments .

  all the story's your fabricating contradict the sales contract that you endorsed a total of 10 times and all supporting documents regarding the purchase of the 2019 Chevy Malibu that you make reference too
  

   
  

  Customer Answer

  Date: 01/17/2023

   I am rejecting this response because:
  
  Cartime is Lying, they were caught committing dealer fraud , and as the client, consumer , I’m having to deal with everything this situation has caused. The Finance company “Challenge Financial” Vice President “***** ***” had to call me and apologize for the whole situation, Challenge closed to Account and removed the Open Loan from my credit report. I now want my 1,000$ deposit back, 300.00$ for the window tint, and compensation for the in convenience this whole ordeal has caused me and my family. I’ve never had to deal with this in my life. Dealer Fraud, Fraud, Predatory Business practices were not done by me, I have my receipt, the Banks input as well as the Police report I had to make due to how Car time is treating , while trying to get out of the situation they caused. 
  
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get a used car priced at 24,995. He gave me a credit union lender and requested a $2000.00 down payment deposit, 45 days later they want the car back because they lost my lender and will not return my $2000.00 deposit that was requested by lender, they asked me to lie to the lender about where I work at I was not comfortable so they said they would not return my money but want the car back or pay the actual cartime $759.00 for the monthly for the life of the loan payment that I never agreed to. The actual life of the contract is 4 years total amount financed was 48,000.00 when the car was priced at 24,995.00 I don’t know what kind of business this is but they took my deposit and want the car back or pay them directly when that’s not what I signed for on the contract. This business took advantage of my trust and my money

  

  Business Response

  Date: 09/15/2022

  Yes we confirm that that the customer ( ****** ******** ) did purchase a 2016 Lexus Is 350 Vin:  ***************** on 08/03/2022 she was here for a substantial amount of time and diligently negotiated the terms and conditions of the purchase and subsequently endorsed the sales contract total of 10 times and also signed all supporting documents i.e. report of sale and 262 DMV form etc.
  

  we are the seller creditor until we ( Cartime ) are able to find a lender whom we regularly conduct business with at terms and conditions that are acceptable to us (cartime ) . To date we have not assigned the sales contract  to any financial institution and are still the seller / CREDITOR legal owner and loss payee Mss ******** was advised to adhere to the sales contract shes signed on the date of purchase .

  WE NEVER REQUESTED THE VEHICLE BACK AND WE ARE HONORING the terms and conditions of the sales contract . we advised Mss ******** To make payments to the dealer (cartime) directly .

  We do have all supporting documentations and can provide them upon request .

  Mss ******** asked us to Cancel her contract at day 42 (09/14/2022) due to buyer remorse and our response was your cancellation option agreement was good for the first 72 Hours from date of sale and it was expired on 08/05/2022