We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Contact Lenses

Unicoeye

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't ever get an agent they said fast delivery provide me with a order tracking # I entered it said nit applicable and says I have no order pending on the app??,

    Business Response

    Date: 03/25/2025

    Dear Customer,

    I want to assure you that your order has been processed and shipped promptly. Here are the detailed tracking details:

    Tracking Number: AT659231969CN
    Current Status: Customs clearance completed in ** (as of March 22, 2025, 01:51)

    You can track your package easily by Clicking this direct tracking link: *******************************************

    Delivery Timeline:
    - Our standard delivery window is ***** business days
    - Your package is currently within this timeframe
    - It has successfully cleared US customs and is moving through the delivery network

    Rest assured your package is on its way. The shipping confirmation email with tracking information was sent when your order shipped. 

    Please allow a few more days for delivery as your package is still within our promised delivery window. If you have any concerns, I'm here to help!

    Best regards,
    The Unicoeye Team

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from this company and although they insist my order was delivered I know that it was not. I tried asking them to let me know where they delivered it to and they just keep saying its been delivered- I know this is not true because I was home the day. They said it was delivered. I never received anything.

    Business Response

    Date: 10/22/2024

    Hello,

    I'm sorry to hear you haven't received your package. We did deliver it to the address providedplease check the attachment to confirm if it's correct. If you haven't received it, it might have been stolen.

    Here's your tracking number for reference: ACI1070407105100000006100003043207. If you'd like to try locating the package, you can contact the courier service, ACI Logistix, through their website: (***************************************). Additionally, you might want to reach out to your local post office for assistance.

    If you still not receive, we can send you a replacement package or offer a refund. Please let us know how you'd like to proceed or if there's anything else we can assist you with.

    We're committed to ensuring our customers don't experience any loss, and we believe communication can resolve any issue. I've reached out to you via email. If you have any concerns or questions, feel free to contact us at ******************************************************** or call us at 1 (727) 201-1781.


    Best regards,  
    Customer Service Department

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered contacts from Unicoeye for 42.00 and used ****** to assist in payment. Well I got an email stating they didn’t have them in my strength so they were canceling my order which was fine. However they never reimbursed myself or ****** any money and took the full payment. I can’t log in anymore they say my email address is not in their system. When I email them, I NEVER get a response. I feel totally scammed by this company BEWARE! Give me my refund please it is theft to keep one’s money with no Product given. Store reference number 2*********414*********20000 Order reference XF9T9LFL-1 $42,36 is what is owed Holly Simmons

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered contacts 2 weeks ago. Grey. The picture showed a black woman with bright grey eyes. I loved them since my eyes are dark too! I paid express shipping, got them, and they didn't even show. They were Nothing like what they were presenting . It was barely noticable without a camera flash . I wrote them , and they APOLOGIZE and requested photos . I obliged . And they have never replied to me since. Such a scam . I just want what I paid for.

    Business Response

    Date: 03/13/2023

    Dear customer,
    Sorry for the problem.
    Firstly, I'm sorry but we do not accept returns for contacts that have been opened for sanitary reasons. If the color did not get your satisfactory, we are sorry about that, but, please understand that lenses on different eye color will show different effects. Pictures for reference only. And we had stated this in the description on our website.
    The solution is, we can send you a pair of new color for free, you can choose a new color that may fit you well. We are waiting for your response.
    Yours,
    Unicoeye
    Customer Service

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order back in February the order number is ********* it was for two pairs of contacts(Azul blue and Verde green). The tracking number is ********************* they said they delivered the contacts to my mailbox on 2/28/23 at 12:02pm. They were never placed in mailbox so I contacted the sender which was Unicoeye and I contacted the local post office to try to locate the package. Unicoeye told me to contact the post office when I sent them a message, which I had already done the post office told me the the sender would have to file a claim because they are the ones that insured the package upon sending it out. She also said that they could go ahead and replace the package since it was insured and they would be able to provide the sender with any further information if they needed it they would just have to contact the post office. I then contacted UNICOEYE for a second time letting them know what the post office said and I then asked what they were gonna do about my order and if they were goin to resend the package or refund my money which was $47.98. They told me to give it a few days and if I still didn't get it they would see what they could do about the matter. I waited a few more days and still got nothing so I contacted them again only for them to tell me the same thing and then they said they would replace half the order since I still didn't get it. I asked were they gonna put the rest of my money back on my card they said no. I've been patient with these people and it's ridiculous that they will take people's money and when something goes wrong they don't even do the proper thing to help fix it. They are Scamming people and I want a full refund for what I paid for or I want the contacts. They didn't mind to take my money so they need to make this situation right. Like I said I want the refund back to my card or both pairs of contacts and I do not wish to ever do business with this company again. SCAMMERS AND CHEATERS!!

    Business Response

    Date: 03/08/2023

    We shipped the order to the customer. The tracking number is **********************2******* by USPS.
    Track it on USPS.com, the status of the shipment is marked as delivered (link: **************************************) :

    The customer stated that he/she did not receive the package that was delivered correctly, we confirmed with him/her that the shipping address we used is correct, so we suggested him/her to file a complaint with the local post office, and provided a solution: we can resend half of the order to him/her for free, although he/she only paid us once. But he/she did not agree with that.

    We attached the order details.





Unicoeye is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.