ComplaintsforHomary

• Initial Complaint

  05/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Complaint Regarding Poor Quality and *************************** from ********************** Dear ************************ am writing to formally complain against Homary for their poor product quality and inadequate customer service. I purchased a $1,000 table from Homary which, upon assembly, proved to be very poor quality. The table's leaf consistently falls from the sides, making it unsuitable for my family's needs. The poor quality was only apparent after assembly.As a mother of five kids, I require a sturdy wooden table that can withstand daily use and does not have a leaf. I requested an exchange within the 30-day refund window. Despite my request, Homary's customer service only offered a 20% refund, which is unreasonable for such an expensive and faulty product. Here is the email I sent to Homary outlining my concerns:---Subject: Urgent Request for Product Exchange - Order Dear Homary Customer Service,I hope this message finds you well. I am writing to request an exchange for the table I ordered, as it does not meet the necessary strength and functionality for my family's needs. The table's leaf consistently falls from the sides and does not stay in place, which poses a significant issue for us. With a large family of five kids, we require a sturdy wooden table that does not have a leaf and can withstand daily use.I appreciate the videos shared to attempt to resolve the issue, but unfortunately, they have not addressed our concerns. For us, the only acceptable resolution is to exchange this table for a stronger, more suitable one. I have requested this exchange within the 30-day period and would like to see it resolved as quickly as possible.-Given Homary's refusal to provide an adequate resolution, I am left with no choice but to file this complaint. I expect a full refund or an exchange for a more durable table. I hope the Better Business Bureau can assist in resolving this matter.Thank you for your attention.Sincerely,***********************

  Business response

  05/27/2024

  
  Dear Customer,
  
  Hope this email finds you well. This is ****, here to assist you.

  I just called you back. The communication was suddenly interrupted due to signal problems. I couldn't get through when I called you later. I just got through again. As we communicated on the phone, if we confirm that there are problems or quality problems with our products, We can provide you with a reissue. The application is currently being processed. It will take about 1-3 days. Please be patient and wait for our notification. Thank you!

  Please know that we are readily available to provide any additional support you may require. You can reach us at your convenience via email, phone call, or live chat. We are dedicated to serving you and ensuring your satisfaction.
  
  Best Regards,
  
  ***********************
  Account Manager
  Email: **********************************
  Tel: *************** (toll-free within the **)

  Customer response

  05/28/2024

   I am rejecting this response because:
  
  **Subject: Issue Not Resolved: Replacement Table Agreement**
  
  Dear Better Business Bureau,
  
  I am writing to inform you that the issue with Homary has not been resolved.
  
  During a recent conversation with **** from Homary, we agreed that a replacement table would be sent to me. I provided the exact specifications for the replacement, including the color, length, and product number, to ensure it meets my needs. Here are the details of the selected product:
  
  **Product Link:** [Tintica 70.9" Japandi Whitewash Dining Table](****************************************************************************************************************************************)  
  **SKU:** H8866233-13692907  
  **Color:** Whitewash  
  **Length:** 70.9L x 31.5W x 29.5H
  
  However, on 5/28/2024, **** changed the resolution from a full exchange to a 65% refund, which is about $673. This sudden and drastic change is unacceptable and does not resolve the issue.
  
  Here is the email from **** for reference:
  
  ---
  
  Dear Customer,
  
  Hope this email finds you well. This is ****, here to assist you.
  
  In your case, if we want to exchange the product, we must confirm that the product cannot be repaired and used before we can exchange it. Since the photos and videos you provided cannot be confirmed, I will provide you with a simple method. Based on the customer service experience, I will provide you with a 65% refund, which is about 673 US dollars. You can go to the website to get the coupon. In addition, you dont need to return the old table. In this way, you will have two tables. Because it is indeed impossible to give such a high-value exchange product if it is confirmed that the item cannot be used. If you receive an email from me and need me to call you, you can reply to the email or contact us again;
  
  Please know that we are readily available to provide any additional support you may require. You can reach us at your convenience via email, phone call, or live chat. We are dedicated to serving you and ensuring your satisfaction.
  
  Best Regards,  
  ***********************  
  Account Manager
  
  ---
  
  **** also requested that I withdraw my Better Business Bureau complaint. I want to make it clear that I will not withdraw my complaint until I receive proof that this issue is fully resolved. Proof, in this case, means receiving a confirmation from Homary showing that my replacement table has been ordered and is being processed for delivery.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  ***********************
  

  Business response

  05/30/2024

  
  Dear Customer,
  
  Hope this email finds you well. This is ****, here to assist you.

  Regarding your order, we have agreed to give you the table you need to replace at the same cost without no extra payment, which means you don't need to pay extra. This is a big discount. If you confirm, we will provide you with the corresponding refund; Of course, we will also meet your requirements in accordance with the requirements of the return policy, thank you.
  
  Please know that we are readily available to provide any additional support you may require. You can reach us at your convenience via email, phone call, or live chat. We are dedicated to serving you and ensuring your satisfaction.
  
  Best Regards,
  
  ***********************
  Account Manager
  Email: **********************************
  Tel: *************** (toll-free within the **)

  Customer response

  05/30/2024

   I am rejecting this response because:
  
  Subject: Update on Complaint Against Homary - Steps Toward Resolution
  
  Dear Better Business Bureau,
  
  I am writing to provide an update on my ongoing issue with Homary regarding the defective table I purchased.
  
  Homary has proposed a refund of $899, which matches the cost of the replacement table. However, my original payment was made using two methods: $587.95 on my personal debit card and the balance through Klarna. This makes the refund process more complex and likely lengthy.
  
  I want to clarify that while we are taking steps toward a resolution, the issue is still not fully resolved. The Better Business Bureau complaint will remain open until:
  
  1.All refunded money is returned to my US bank account and Klarna.
  2.A new order is placed for the replacement table.
  3.The new replacement table is delivered.
  
  I appreciate your continued attention to this matter as we work towards a satisfactory resolution.
  
  Thank you.
  
  Best regards,
  
  ***********************
  
  

  Business response

  06/04/2024

  
  Dear Customer,
  
  Hope this email finds you well. This is ****, here to assist you.

  We have submitted a refund of 899USD. Please wait for the refund. It will take 3-5 days for the bank to process it. You can place a new order after receiving the refund. You can keep the previous products. If you have any questions, please contact us directly. We are deeply sorry for the inconvenience caused to you.
  
  Please know that we are readily available to provide any additional support you may require. You can reach us at your convenience via email, phone call, or live chat. We are dedicated to serving you and ensuring your satisfaction.
  
  Best Regards,
  
  ***********************
  Account Manager
  Email: **********************************
  Tel: *************** (toll-free within the **)

  Customer response

  06/04/2024

   I am rejecting this response because:
  
  Subject: Update on Unresolved Issue with Homary

  Dear Better Business Bureau,

  I am writing to provide an update on my ongoing issue with Homary. I have received an email notification from Homary stating that a refund of $899 has been initiated. (See attached image) However, as of now, no money has been credited back to my US bank account.

  The steps required for a complete resolution include:
  

  1. The refund of $899 must be fully processed and credited back to my US bank account and Klarna.
  

  2. Once the refund is confirmed, I will place an order for a replacement table.
  

  3. The replacement table must be delivered to my home.
  

  Once the refund is processed and the money is back in my account, I can move forward with the next two steps, bringing us closer to a resolution. I appreciate the assistance of the Better Business Bureau in this matter and will keep you updated on any further developments.
  

  Thank you for your continued support.
  

  Best regards,

  
  ***********************

  
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Contacted this company about a defective item. Spoke with a live rep. I was told to look for an email. I got the email and responded to them with no response back. Ive done this 5x since 5/2/24. With them emailing me back the exact email saying they have not heard back from me. I attempted to call this week no live rep answered. Now i just received an email saying they havent heard back from me and will close the case. My item arrive damaged and with chipped paint .

  Business response

  05/22/2024

  Dear *******,
  I hope this email finds you well.
  Our sincerest apologies for the inconvenience we have caused you and I am doing my best to  resolve your issue with immediate effect.
  I am sorry to hear that one of the bar stools you receive is defective. Actually my team is emailing you about the solution, but your yahoo email maybe block our emails. Don't worry. To resolve the issue, we can send you a brand new bar stool, which can be delivered in 5 days and will arrange the replacement after you confirm the shipping information is correct.
  Thank you for your understanding and patience.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a toilet from this company in July 2022. We had an issue with the seat cracking, and reached out to them in July 2023. They had a one year warranty. The issue was left unresolved. In February 2024, we reached back out again, due to hot water function of the toilet not working, and trying to follow up with our initial issue of the cracked seat. They promised to cover the cost of the seat replacement, and told us they had arranged the request for the replacement seat. They followed up telling us they wouldn't cover the cost, even after promising they would. We contacted them initially within the one year warranty period. They should cover the cost of the seat.

  Business response

  05/22/2024

  Dear *******,
  I hope this email finds you well.
  Our sincerest apologies for the inconvenience we have caused you and I am doing my best to  resolve your issue with immediate effect.
  We do have one-year warranty for the toilet. When you reached us in July 2023, we followed up your case but you did not reply afterwards. Then your case was closed. When you reached us again on February 2024, the toilet is not covered by warranty anymore. That's why we cannot send toilet seat for free. I do apologize for the inconvenience caused and attempt to get the issue resolved. So we will send you the toilet seat for free and will arrange replacement after you confirm the information is correct.
  Thank you for your understanding and patience.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

  Customer response

  05/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a $1300 piece of furniture with white glove delivery. They took the original packaging, the pallet, and said if I needed anything or wanted to return it etc to just contact the vendor. It feels and looks like a $200 piece of vinyl when it is advertised as "sintered stone." I attempted to return it and the wanted me originally pay for the return shipping, the boxes, and pallets. This would basically cost the same amount of the furniture. After discussions with them, they offered to pay for the shipping but left me responsible for boxes and a new pallet. Finding boxes and pallets of this size is basically impossible. The vendor told me to only look at amazon or ULINE. ULINE requires BULK purchases and Amazon has a limited selection. I asked them if they can look at AMAZON or ULINE for the proper products, they were unable to find it themselves and instead asked me to take the piece of furniture back to their warehouse that is in a different state and 5 hour drive away. Regardless, this vendor ultimately has basically a fraudulent return policy. I have now had to resort to this credit card dispute. Each of the reviews on their website are editted/approved and there is no transparency. There are also lots of indications that they have fake reviews throughout their SEO and websites. When I posted my review, it said that it was waiting for staff to publish it.

  Business response

  05/20/2024

  Dear *******,
  I hope this email finds you well.
  Our sincerest apologies for the inconvenience we have caused you and I am doing my best to  resolve your issue with immediate effect.
  I have double confirmed with my product team that the material of the TV stand top is sintered stone, which matches the description on our website. According to our return policy, customer would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier. For Large items, customer need to prepare pallet himself. I do apologize for the inconveniecne of return and want to reach a solution with you. If you can keep the TV stand, which has no any quality issue, I will offer you a good discount. This way you don't need to deal with hassle of return anymore and we can close the case immediately.
  Thank you for your understanding and patience.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction: 7 March 2024 Amount paid: $1,098.35 What the business committed to provide: One Modern Black Egg-Shaped Smart Toilet High VersionWhat is the nature of the dispute: I purchased this toilet in good faith, based on the online description, version (high not standard) however, the company sent me the lower standard version instead of the high version.Whether or not the business has tried to resolve the problem: No. The business is declining to have no knowledge of the high version features even though it is listed on their website and several other websites. They are only offering $100 to keep the toilet and not replace it with the correct version.Account/order/tracking number: Order number USA240307081233 FeEx Tracking ************ If the issue involves advertising, when and where the add was seen or heard: False advertisement. ********************************************************************************************************************************** This is a clear case of false advertisement to mislead the consumer. For this toilet there are two versions (High and Standard). The high versions has the automatic toilet cover/lid sensor, and the standard version does not. The high version is demonstrated in the company's video of the white toilet with the blue light under the toilet to signify the automatic sensor. Also the foot button on both toilets are different. The high version as a foot sensor to automatically raise the lid, where the standard version has a foot button to flush the toilet. In the attachment you will find pictures of both version and the standard version I received. You will also see links to other websites that sell the same toilet in the high and standard version. I also have verifying comments from the Chinese manufacture stating the difference in the two version. Even with all of this, Homary is claiming the high version does not come with a foot sensor. I am a Vet and I have never experienced this before

  Business response

  03/18/2024

  Dear ****,

  Please accept our sincerest apologies for any inconvenience caused to you. I'm actively working to address and resolve your issue as quickly as possible.
  
  After thorough consultation with our product team, we have confirmed that the high-end version of the toilet does not include a foot sensor, consistent with the accurate description provided on our website. While you mentioned that the foot flush button is broken, we have not received a video demonstrating the issue. Can you provide this video for us to review? Additionally, as we have not received any specific documentation from you thus far, in order to better address your concerns, we have attempted to reach you via phone, but unfortunately, we have been unable to connect. We have left several voice messages providing relevant guidance. Alternatively, do you have any convenient way for us to communicate in a timely manner?
  
  If the toilet is indeed defective, please don't worry. You have the option of returning it for a full refund, or we can explore an alternative solution that meets your needs. My first priority is to find a solution that satisfies you and effectively resolves your problem.
  
  Thank you for your understanding and patience while we work to resolve this issue.
  
  Sincerely,
  
  Jerry Frau
  Customer Service Manager, **********************
  Email: **********************************

  Customer response

  03/19/2024

   I am rejecting this response because: Homary's statement about the high toilet version does not have a foot sensor is false. I have already provided them with the video to prove it. In addition, pictures are on their website that shows the high and standard versions. Look closely at the pictures you will see one toilet has a foot button that protrudes outward. This is the foot flush button for the standard version. Another picture you will plainly see the foot button is flat indicating it is the foot sensor. The foot sensor control the automatic raising of the  toilet lid and toilet seat. In Homary's video you will see a light illustration under the toilet indicating the foot sensor. They also have the statement from the Chinese factory stating the high version has the foot sensor and the standard version only has the manual foot flush button. Homary is selling two versions of this toilet however they are only providing the consumer with the standard version even if the order is for the high version. This is simply a case of false advertisement and deception. The evidence I have provided clearly supports my claim. All I want is either a full refund or a replacement with the true high version. 
  
  
  

  Business response

  03/23/2024

  Dear ****,
  Please accept our sincerest apologies again for any inconvenience caused to you. I'm actively working to address and resolve your issue as quickly as possible.

  After confirming with our manufacturer again, the foot button on the toilet(high version) is the button for flushing and actually has no foot sensor. And the description on our website does not say that the toilet(high version) is equipped with a foot sensor. To resolve the issue, we could process return for you or offer a good discount if you could keep using the toilet. We will ensure that you will be satisfied with solution given and thus we can close the case as soon as possible.
  
  Thank you for your understanding and patience while we work to resolve this issue.
  
  Sincerely,
  
  Jerry Frau
  Customer Service Manager, **********************
  Email: **********************************

  Customer response

  03/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Homary, in good faith has provided me a full refund for the damaged toilet and the mistaken communication in reference to the different versions. This will allow me to purchase the correct version from a different vender. Thank you Homary and I look forward to do business with you. 

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Sent me 4 damaged chairs, I sent them pictures and video proof of the damages. They finally approved and emailed me 2 prepaid return labels for both boxes (total 4 chairs). Spoke with a customer rep and was assured the return packages were delivered to them and I would receive the refund at any day. I called today 13 days later and now a rep is stating that my refund hasnt been processed because the labels werent paid and was charged to the company. I am beyond frustrated at this point. They have the items and lying everytime I speak to someone. They are scammers and stealing money and should be reprimanded. I am going to seek legal action at this point. I want my full refund now!! I have a case # and all the different customer reps I speak to have no idea whats going on. Bounce around a bunch of lies and excuses. I have photos, videos and emails of their wrong doings as proof. Its been an ongoing battle and I want it resolved immediately with a full refund as promised.

  Business response

  02/25/2024

  
  Dear *******,
  I hope this email finds you well.
  Our sincerest apologies for the inconvenience we have caused you and I am doing my best to resolve your issue with immediate effect.
  After checking and confirming, the refund has not been processed successfully due to an unexpected system error.  My team have already fixed the error and ensured the refund process is ongoing. Please do not worry as you will get the refund in next 5-7 days. I will keep following up the process until you get the full refund.
  Thank you for your understanding and patience.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

  Customer response

  02/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the full refund. Thank you 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bougtht an armoire from Homary and had to wait 3 months for it to be delivered. The doors are damaged and I wrote customer service to help with this. They said they could replace the doors but I would need to wait ***** weeks for it to be delivered? It has to come by sea etc. So thats another 3 to 4 months to wait for it, and they can provide a 10% reimbursement. I feel like I have been duped out of alot of money, and while they have taken their revenue from me, I haven't been provided the service that i deserve for this amount of money. I am not getting anywhere with customer service, and now I am stuck with this damaged piece of furniture. I don't see how this is reasonable. I haven't posted a review yet, but this is just not right.

  Business response

  01/28/2024

  
  Dear *****,
  Hope this email finds you well.
  Our sincerest apologies for the inconveniences we have caused you and I am doing my best to resolve your issue with immediate effect. 
  I am sorry for that the lead time of replacement is too long as we currently do not have the item in stock. But if you are willing to wait for the replacement, we will compensate you a partial refund of the order. Or if it is possible for you to fix the armoire, we could offer you a big discount of this order. But if none of these are your options, you surely could choose to return the defective armoire and get refund. I will follow up immediately after you have confirmed which solution you accept.
  Thank you for you patience and understanding.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

  Customer response

  01/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

  *******************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a dining chair that is not sold as a set; I decided to purchase the item to ensure that it was what I wanted before investing in getting more. I received the chair and was pleased with it and it matched what was advertised on the site. I placed a 2nd order for the same product so I could have a set. When I received the 2nd order, it was a different chair so I immediately reached out to Homary with pictures and an explanation that I did not receive the correct chair and the 2nd item did not match what was displayed on the site and I wanted to return the product and exchange it for the item that I purchased. They responded that they had made updates to the chair and no longer have the version that was still displayed on the website and that I previously received. I then requested to return both since I would not be able to have a set of the same chairs due to no fault of my own and was told that the return period had passed and I could only return the 2nd purchase. I explained that I did not initially intend to return the 1st item because I had the reasonable expectation that I would place the same order and get the same item but that was no longer an option and I now had a chair that I could not use as intended. They refused to let me return both items, when I pushed back and told them that they did not disclose any changes to the item on their website and are now falsely advertising and it is not acceptable to make that the burden of the consumer they responded that they can no longer accept a return of the 2nd order because the internal packaging had been opened - the internal packaging being the Styrofoam wrap that covers the entirety of the product and there is literally no other way but to remove it to get to the item. I removed it carefully, and it goes back on as I have since repackaged the item to return it. I would like the return to be processed and be refunded for the item.1-3-24 Order USA240103235594 11-27-23 Order USA231127215846

  Business response

  01/19/2024

  Dear ******,
  
  I trust this email finds you in good health.
  
  Our sincere apologies for any inconvenience you've experienced, and I am committed to resolving your issue promptly.
  
  Regarding the dining chair you recently received, I am expeditiously processing your return label and will promptly provide you with the necessary return information.
  
  Concerning the dining chair from early December, typically, we are unable to process returns for orders over 30 days, but I would like to make a special exception for you. Could you please repack the chair and share a photo confirming its readiness for return? Once we have this information, we will promptly process your return label for the remaining chair. Upon receiving the products, a full refund will be issued to you.
  
  Thank you immensely for your continued patience and understanding.
  
  Sincerely,
  **********;*********
  Senior Account Manager, Homary
  Email: **********************************

  Customer response

  01/21/2024

   I am rejecting this response because:

   Thank you for the response; Prior to this response I have received emails from Managers regarding this issue and due to me no longer having the original packaging for the first order I was informed that they would be unable to send me the appropriate packing materials for that return but advised that I could if I could repackage the item they could process the return. As an alternative, I was offered an 80% refund for that order in lieu of packaging the product at my own expense. I have accepted the 80% refund for that product and was sent the return label for the most recent order to be returned. 

  Due to the history of inconsistent communications, I would like to keep this complaint open until it has been resolved fully. I will be taking the return to the carrier within the coming week and would like this to stay open until the refund for that product has been received. 

  Thank you.

  Business response

  01/24/2024

  Dear ******,
  
  Hope this email finds you well.
  
  We sincerely appreciate your acceptance of our proposed resolution, and we understand your concerns.
  
  I am pleased to inform you that the 80% refund for the first chair has been successfully processed. Furthermore, I want to assure you that we are diligently working on the timely processing of the full refund for the second chair, which we have received.
  
  If there are any further concerns or if you require additional assistance during this process, please feel free to reach out. Your satisfaction remains our top priority, and we are committed to addressing this matter thoroughly until it is fully resolved.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  Davis *********
  Senior Account Manager, Homary
  Email: **********************************

• Initial Complaint

  01/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased eight stools in Nov. from Homary. One of the eight chairs was defective, the rod to the chair was bent and the screws were stripped. I spent a month over email requesting to return the chair and each time I asked to return the chair, the customer service agent requested I send additional photographs and videos of the problem. They finally agreed to send a new chair and the replacement had the same problem. Per their policy, I send videos and photographs of the defect and they refuse to send a return address for the item. Instead each email response is a request for additional photographs.

  Business response

  01/03/2024

  
  Dear ******,
  Hope this email finds you well.
  Our sincerest apologies for the inconveniences we have caused you and I am doing my best to resolve your issue with immediate effect.
  We never mean to cause you any trouble. The reason why we request to get photos from you is to confirm if the bar stool is defective or not. We ensure that a satisfying solution will be provided to resolve it if there's any quality issue. I understand that it may be inconvenient for you to send the photos and we could definitely process the return per your request. We will follow up immediately after your confirmation. After the bar stool has been returned, the full refund will be issued immediately. Please rest assured as we will make sure this issue gets resolved smoothly.
  Sincerely,
  Jerry Frau
  Customer service manager, **********************
  Email: **********************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the item based on the photo from the advertisement and its cheap, and the material is different and not the same color on both side. I reached out ASAP with in 5 mins of getting this item telling the company that the colors are orange and white in the photo is all orange. the material is not leather and it just isnt the say as the picture and NOT the same quality. I wanted to return it but they stated no refunds. ITs not the same looking item as you all advertised but they will not return my emails. I just want to return the item. IT they would have advertised what I rec'd I would not have paid ***** for the item

  Business response

  12/01/2023

  Dear ******,
  
  We hope this email finds you well.
  
  Our sincere apologies for the time it has taken to have this case escalated to me. I wish to resolve your case with immediate effect so we can process your refund.
  
  As you are unsatisfied with your wall decor art, please be assured that we will definitely protect your eligibility for a return and refund. And we'll assist you with the whole process of return. We simply need you to provide us with a photo of the repackaged product so we can see that it is ready for return and we *********;process your prepaid return label. If you no longer have the packaging please inform us.
  
  Your honest feedback regarding our product is being seriously looked into and we are aiming to update and upgrade this product.
  
  Sincerely,
  *****
  Senior Account Manager, Homary
  Email: **********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩