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Complaint Details
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Initial Complaint
08/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled this order and they have not processed the refund through Affirm. Affirm refuses to refund me the initial down payment and they have not removed it from my credit report which has caused a significant reduction in my credit score. Here is the info: Your order has been cancelled. The item(s) listed below have been cancelled Order Number: D******************5 Order Date: May 03, 2021 08:00:59 AM Etc/GMT+6 Item Sku Qty Subtotal 71 Inch Contemporary Oval Freestanding Stone Resin Soaking Bathtub with Center Drain in Matte White Finish:Matte White Estimated Delivery Date: 7-11 weeks J020797-MATTE_WHITE 1 $2309.99 Subtotal: $2309.99 Shipping Fee: $0.00 Grand Total:$2309.99Business response
12/23/2022
Homary response,
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
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Customer Complaints Summary
183 total complaints in the last 3 years.
25 complaints closed in the last 12 months.