Reviews

This profile includes reviews for Citrus Motors Ontario, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Citrus Motors Ontario, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Citrus Motors Ontario, Inc.

  1375 S Woodruff Way Ontario, CA 91761-2233

• 

  Citrus Motors Ontario, Inc.

  P.O. Box 4270 Ontario, CA 91761-8970

Review Details

• Review fromVanessa H

  Date: 10/27/2024

  1 star
  ******** dealer!!!! I Hate that I even have to give them a 1. They will say anything over the phone to get you to come in so beware. I had a lease that the salesman was well aware of and they told me they took a ***** lease and promised me this great deal on a new Sorento. When I arrived I test drove the car and decided to do the paperwork. I asked if they needed my keys to take a look at my lease trade in and they said they will look at it later after we do the numbers. I waited almost 3 hours for them to do the numbers btw. When he finally came to give me the numbers he came with an ipad and told me to sign. They did not explain the terms or anything and just expected me to sign like I'm buying a piece of candy and not a ****** car. They are so busy, unprofessional, and in a hurry that they definitely treat you like a number. I had a lot of questions and also asked how much they were giving me for the lease pay off, the finance *** told me he didn't know about it and they don't take ***** leases. I was so angry and frustrated to have wasted over 4 hours of my day for nothing. This dealer takes forever and obviously had incompetent and shady salesman that lure you in. I asked to speak to a supervisor and they just kept me waiting another 15 min so i left. I dont usually put reviews but this is an exception and i don't want this to happen to someone else. Be aware of their over friendliness and lies over the phone and ask to speak to a manager before going on to make sure they are not lying to you regarding numbers and other questions you may have. And btw...THEY DO NOT DO LEASE TRADES. I am now a ********* owner thanks to *************. Way better, more professional, and way faster service. I definitely recommend them.

• Review fromRicardo T

  Date: 05/04/2023

  1 star
  My vehicle has been with Citrus Kia since December 23, 2022 for a BMS message with a diagnosis of a bad Hybrid battery which is cover under warranty and as of today my car remains at Citrus Kia with a weekly or by weekly text message from the maintenance advisor which read “ Good morning, no changes as of yet, still no estimated time. Over four month without my vehicle. I find this to be irresponsible, unprofessional and inconsiderate.

• Review fromJosephine L

  Date: 03/07/2023

  1 star
  Citrus Kia this Company takes advantages of the elderly! BEWARE My 73 year old father purchase a vehicle remind you has a 740 credit score. For a $20000 car they charged interest of $20000 dollars more. A car worth $20000 charged another 20 thousand. SOMEONE PLEASE HELP AND INVESTIGATE THIS CAR DEALERSHIP AND SHUT IT DOWN!!!! I begged my Dad not to do it, but he needed a car to get to his doctor app. I dont think my dad knew what he was doing i had to explain to him he had no clue!!!

• Review fromDelaney P.

  Date: 04/24/2022

  5 stars
  If I could give 10 stars for the service that Alex and Byron provided, I would! Their calm demeanors, honesty, transparency, and commitment to the values of Citrus Motors' "No Pressure Guarantee" truly made the experience smooth, fast, and simple. That's saying a whole lot, because we all know what the car buying experience can be like. This is going to be a long one, but bear with me. Let me just start by saying, I read, and write, a lot of reviews. When I read the reviews for Citrus Motors, I was skeptical... I've bought 3 used cars from different dealerships in the past and every one of those experiences was grueling. I have credit complications (through no fault of my own) that have made my life difficult, from apartment hunting to car buying and everything in between. When I went to Citrus Motors with the hope of buying my first new car, I had really low expectations. I didn't expect to leave with a car and was convinced I wouldn't be receiving favorable terms. I decided to check out Citrus Ford because, through family, I was eligible for the Ford A plan discount, and no other dealership in SoCal would honor it right now. I understand their is a chip shortage and because of that it is truly a seller's market. Every dealer in SoCal is seeking 7-10k over MSRP simply because they can. It's truly honorable that Citrus Motors continues to accept Ford plan discounts, as these discounts are well earned by Ford's hard-working employees and the ways Ford decides to express gratitude to their employees should be honored, regardless of the demand in the market. That alone should get this dealership 5 stars, but it was really the service that Byron and Alex provided that exceeded all expectations!