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Business Profile

Online Retailer

Great Circle USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a SuperHandy log splitter on ******. It stopped working in less than a year. This Summer, I took it to an engine repair shop. They have been trying since August to get a carburetor for these folks. I have requested a carburetor from these people. Either get me a carburetor or let me return the log splitter for a full refund.

    Business Response

    Date: 11/26/2024

    Hello,

    Sorry that customer complain about the late response for the part request from us.

    The agent ****** he contacted with is no longer with the company which could be the reason for the delaying service due to the gap of information transition.

    We will contact the customer to check and provide the necessary part within today. 

    Thank you!

    Best regards,

    *******

     

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ***** grinder on 9/24/24 that was delivered on 9/27/24. When i went to use it for the first time on 10/1/24, it broke down in about 15 minutes. I went to the store and bought a new belt to repair it at the cost of $50. When i started to use it again, it started spewing gas all over the engine which made it smoke. After losing the entire tank of premium fuel, i tried to locate the leak, only to find it was the internal plastic tank leaking out of the bottom of the protective metal frame creating a very dangerous situation. Now the machine is useless. By the way, i didn't even get a ***** ground up and it was a small *****. I have reached out to the company twice since this has happed without actually talking to someone. No return calls or emails.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 16, I purchased the GreatCircleUSA Mini Wood Chipper Shredder from Woot.com. I had it shipped to my Mother's house since the project is at her house. I assembled it and it worked fine the two times I used it. The total usage time is approximately one hour of running time. On the third attempt, the starting cord would not work. I attempted to call for assistance, but they are closed on weekends. I then submitted an online contact request. They dodged the issue of warranty. I sent them a video showing that all the troubleshooting items they suggested are not the problem, but still the pull cord to start the motor will not pull sufficiently. They eventually sent me a new motor, but without documentation on how to replace it. As an average non engine repairing consumer, I attempted to proceed. However, the factory tightened bolts will not be moved. I have had no satisfactory response from the company. The correspondence has been ongoing since July 22.I need assistance in getting either a full refund or a repair to get the existing machine running since their product will not work.

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase wood chipper LCE01 in march *************************************************************** Took things apart and discovered cutting blade only had one bolt which ****** shows two bolt , both blade had two whole in it with one bolt. When the bolt came off it crewed up the metal inside machine broke the other cutting blade . I have picture on damaged.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a piece of equipment from the manufacturer from a third-party a ******************* called the number on the machine and spoke to great circle USA They told me to send them a picture and a video of the problem which I did told me to Put it back in the box Im waiting for a return label from them. They responded that I need the return label from the third-party. The third-party tells me theyre talking to the manufacturer. They want to ship the part they came broken. All I want is to return it back.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought our scooter from lowes website June 14th, 2024 and haven't even made our first payment on it. The front two tires are already showing problems, one is even flat. This scooter had given us the ability to move around more and now that this has happened we are at a sit still phase again. We are disappointed in the tires. We have emailed the company trying to resolve this issue because there is supposed to be a 12 month warranty. To start with they emailed us back wanting more information and pictures of the tires. We responded with pictures, copy of receipt, and other information they wanted. We had all our information sent them by July 15th, 2024. We haven't heard from then any more. We have emailed them 5 more times, waiting for a response. We have tried calling, no response. We have even gone as far as trying to buy 2 new tires but they don't sale them by themselves on lowes or Amazon.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this business in all the means they provide, to no avail. Last month the drive rods on the 6 ************ Log Splitter - 20" ************** with the ******************* logo(which is a subsidiary of Great Circle USA), sheared off. I have been happy with the log splitter to this point. I have been trying to locate replacement parts, and used the companies "Contact" form twice, Called 40+ times(without anyone answering or being able to leave a message), and sent 2 emails to the address that was given in the voice message when I called. I have not had any contact returned from the company, and if a local small engine repair shop can not fix it, then I will be forced to buy another splitter from another company. The lack of customer support is horrendous!

  • Initial Complaint

    Date:03/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought a Landworks 20 ton log splitter from GreatCircleUS via Woot (order number ********). The plastic hydraulic reservoir plug that it came with had a manufacturing defect and wont thread into the hydraulic tank rendering the unit inoperable. I've called the customer support number at **************** every day for the last 4 weeks -- not once able to speak to a customer support agent or even leave a voicemail. I would estimate that I've called nearly 80 times at various times of the day taking into account that the customer service line is PST. I've also utilized the customer support form submission at greatcircleus.com as well as emailing ***************************************************** all to no avail.

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ********** electric cart 10 months ago and the two front tires are cracking badly. I spoke to **** at Great Circle. He said to send him photos and he will get new tires shipped to me within a few days. I sent the photos and numerous emails since. I have also called many times but the recording says that they can't come to the phone and to please call back. I can't seem to get through to Great Circle and I have not received a shipping notification, as promised. Please help!

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction - Aug 10, 2023 Amount of Money Paid to the Buisness - $1,031.23 Buisness commited to Provide - 1 Year Warrenty Nature of the Dispute - Hyrdraulic Push Pad is bent almost beyond use. Hydraulic Bolts keep breaking that run the machine. Fixed one Hydraulic Leak but cannot find the new Hydraulic leak which is bad.Buisness Resolve the Problem - Buisness is passing blame to retail store.Account Tracking Number - **********

Great Circle USA is NOT a BBB Accredited Business.

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