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Business Profile

Online Retailer

Yaheetech.shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Yaheetech.shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yaheetech.shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 chairs from this company and one came in damaged. I managed to talk to a customer support person that sent an email then I sent pictures of the damaged chair. Now it's been 3 weeks and can't get anyone to return my calls

      Business Response

      Date: 04/08/2025

      We have proactively contacted the buyer and attempted to resolve the issues he is facing; we will inform you immediately of any progress.

      Have a nice day.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pet playpen from Yaheetech via ****** on Feb 6. The product was delivered Feb 12th. The product is poorly made and flimsy. On Feb 19th, I returned the item well within the 30 days for a full refund. I was supposed to be provided a postage prepaid return label within 2 days of returning the item. I was provided with a postage required return label. I contacted ****** and they also requested I get my prepaid return label. Yaheetech customer care contacted me asking for more information on my approved return. I answered and sent photos as requested. Yaheetech customer care asked more questions and offered $12 dollars as a refund and I keep the product. I do not want the product as it is poorly made. I was also offered a prepaid return label, but Yaheetech would deduct the postage from my refund. This was also unacceptable as the product was advertised as a full refund within 30 days on undamaged product. The product is not damaged just poorly made. The last option they offered was for me to send the product to a person at my expense and they would then decide what my refund would be. This is also unacceptable.

      Business Response

      Date: 03/14/2025

      Dear BBB,

      We have proactively reached out to this buyer multiple times, but we have not received any response from buyer. We are willing to provide a free return label for customer to return the product, and once we receive the returned item, we will issue a refund immediately. Please assist us in contacting the buyer to confirm if this solution is suitable for them.

      Appreciate your kind assistance.

      Have a nice day.


      ??
      *********************************

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bed frame from Yaheetech in November of 2023. I recently lost the hard ware (nuts, bolts, and washers) and assembly instructions as I was re-locating the bed.I reached out to yaheetech on multiple occasions via email to obtain both of these items (hardware + assembly instructions). I have not received a response since providing my order number 3 weeks ago. I finally was able to get a hold of a representative via phone. I would have been more than happy to pay a fee to get the replacement ************* however I was told by a yaheetech associate they could not provide i) the replacement nuts and bolts or ii) the assembly instructions (a piece of paper) that I might be able to use to obtain the correct nuts and bolts to re-build the bed.The individual with whom I was on the phone with disconnected our call in the middle of our discussion, which was very unprofessional and disrespectful.All I am looking for is a resolution to my issue which would be i) a replacement set of instructions (paper) and ideally a set of replacement nuts and bolts. The vendor has been both unresponsive and disrespectful in this process as I am merely looking for information to get my bed rebuilt.

      Business Response

      Date: 02/19/2025

          
       
      Thank you for your notification.

      Firstly, the buyer's order was placed on November 21, 2023, which exceeds our 90-day product warranty period.

      Secondly, based on the buyer's description, the inability to use the product is not due to a defect in the product itself, but rather because the buyer lost the accessories and assembly instructions while reinstalling the bed. The buyer's message: I recently lost the hardware (nuts, bolts, and washers) and assembly instructions as I was relocating the bed.

      Lastly, we have reached out to the buyer again regarding this issue and are attempting to resolve it for them. We will inform you immediately of any progress or results.

      Have a nice day.


      ??
      *********************************

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WHAT I RECEIVED IS NOT WHAT WAS ADVERTISED!! IT'S NOT WHAT'S ON THE PICTURE!! WRONG PRODUCT, WRONG SHAPE, WRONG DESIGN AND I NEED IT REPLACED ASAP!!!!

      Business Response

      Date: 11/14/2024

      We aim to resolve the issue for the buyer as swiftly as possible; however, we are unable to find the buyer's order in our store. Please provide the buyer's order number or tracking number so that we can proceed with further verification.

      Appreciate your kind assistance.

      Have a nice day.

      Yaheetech **************** Team


    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parakeet cages purchased defective. Supposed warranty not honored. Yaheetech ghosting me by phone and email. All I asked for was replacement of defective parts. It took months for them to return a call or email and now for over a month of having all information requested they just won't answer or respond. Order number and all contact is in their hands.

      Business Response

      Date: 10/29/2024

      Thank you for your notification. 

      We have found that the buyer has two orders: one purchased on June 22, 2023, and the other on July 12, 2023. Both of these orders have exceeded our three-month warranty period. 

      Additionally, it is the customer's responsibility to conduct a thorough inspection of the products upon receipt to check for any damages or defects, so that we can address any issues in a timely manner. We would also like to remind the customer that it is normal for products to show signs of wear and tear during extended use.

      However, in consideration of the customer's shopping experience in our store, we are willing to proactively reach out to the buyer to attempt to resolve the issues he is facing. We will inform you of any developments as soon as they arise.

      Thank you for your understanding

      Customer Answer

      Date: 11/11/2024

      Hi! 


      They have finally stated they plan to send the parts! I sent them photos of my cages and stated to them it was a 6 year warranty which is still verifiable on ****** website of purchase, to date.I could not figure out how to proceed with my response and proof of 6 year warranty but I am hoping that now, this resolves since they said they are sending parts now.

       

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Yaheetech Dog Playpen Outdoor, 16 panel fence, 40 high pet pen on 9/24/24 for $173.34.Yaheetech delivered 8 panels of a 40 pen and a 8 panels of a 32 pen in 2 different boxes. Before realizing their mistake I tore down the boxes and recycled them. After I started to assemble it I realized the size discrepancy and put in for a return/refund request. Yahteech took 48 hours to send me approval to return the item that they incorrectly sent, BUT made it so I had to pay for shipping (this was NOT my mistake)! *** told me they only sent one return slip for two packages, so I couldnt even return them if I wanted to, and they to package and ship it back it would be more than the cost of the original product. In fact, *** said they didnt have boxes big enough to even return the gates. So I spend a half hour on the phone with Amazon while at *** (as I bought this ******** product on ******) and they claim due to ********* mistake and the cost of returning the product they will put in a request for a refund without return. Nothing came of this. So I contact ******** and have been running in circles with them trying to get a refund for a mistake they made, and have them pay to package and ship the product back at their expense, not mine. So far, nothing has been resolved. It is insane that I am expected to pay hundreds of dollars to return a product for a mistake on behalf of the seller! All I want is my money back at this point!

      Business Response

      Date: 10/15/2024

      Thank you for contacting us.

      We are working on the issue for the buyer. We will keep you informed of any progress.

      Have a nice day.

      Business Response

      Date: 10/16/2024

      We are writing to inform you that we have successfully resolved the issue for the buyer.

      Have a nice day.

      Customer Answer

      Date: 10/18/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22409758, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:09/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bird cage from this seller and cancelled within 12 hours. The seller ignored that and claimed it couldnt be cancelled and then shipped the item anywayeven though it was supposed to ship 5 days later. Then the seller required a $54 *** drop off fee to return it. Im disabled and unable to lift a 40 pound package to even get it to *** drop off. Seller is not responsive. I believe they have a practice of shipping products even after a customers cancels because they know itll be a hassle to return it and they dont want to give refunds.

      Business Response

      Date: 10/01/2024

      Firstly, allow me to clarify our statement: we do not engage in the fraudulent transactions customer mentioned, as we uphold a customer-first philosophy and strictly prohibit such occurrences.  If we receive an email notification of a buyer's request to cancel an order, we will promptly act on that request to cancel the order.

      Meanwhile, we can accept this return and we have arranged a free pick-up for the customer to return the item; we will refund to customer once the product is returned to ***

      Have a nice day.

      Business Response

      Date: 10/01/2024

      Thank you for your notification.

      Upon verification, we found that the delay in responding to the customer was due to the time difference. We have since addressed the issue promptly and are working to resolve it for him.  Once there are any developments, we will provide you with feedback.

      Additionally, regarding our return policy, we would like to clarify that the situation referred to by the buyer does not exist in our policy. If the buyer wishes to cancel the order, we will proceed with the cancellation. Should the buyer be dissatisfied with the received product, we will verify the situation and arrange for the return according to the buyer's request.

      We appreciate your understanding.

      Have a nice day.

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Yaheetech inflatable bounce house and water slide on April 20th 2024. I received the item on April 24th 2024. I made this purchase for my daughters birthday so I did not open this bounce house until her birthday in August. Upon opening everything worked and seemed fine but after a few hours we had a huge blow out. This bounce house is meant to hold up to 400pounds and my daughter is only 3 and 35 pounds so her bouncing on it should not have caused this and we installed as instructed. I have since tried to contact ********* 4 times through email and another 2 times through Amazon in which I purchased it and have gotten no replys. This is a fairly large purchase so to say I am disappointed that it didnt last a day is an understatement and I would really love it if the seller would atleast contact me back to try to rectify the problem or atleast have the decency to respond

      Business Response

      Date: 09/03/2024

      Hope this email finds you well.

      The purpose of our correspondence is to inform you that regarding Consumer Complaint # ********, we have arranged a full refund for the buyer in accordance with his response to resolve this dispute.

      Wishing you a pleasant day.

      Customer Answer

      Date: 09/03/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a desk chair in September 2023, the chair has a one year warranty. The chair has since broken. I have been emailing and calling the company for several weeks. At first the company emailed me back looking for proof of purchase, which I sent but after that they stopped all communication. I first was seeking to BUY a replacement part that was broken and they informed me that they do not sell parts and after I was seeking to have the chair replaced and that is when they stopped communicating with me. I would like to have the chair replaced.

      Business Response

      Date: 08/22/2024

      Thank you for your notification. 

      Based on the attached information you provided, we were unable to find the buyer's order. Could you please ask the buyer to provide the platform order number so that we can conduct further verification? 

      Thank you for your understanding.

      Customer Answer

      Date: 08/26/2024

       I am rejecting this response because: I have sent proof of purchase to the company several times, I am assuming they cannot look up my order because I purchased through target.com (invoice number: 32543991078103352) .  The invoice is attached and clearly states: Yaheetech Mesh Offi ce Chair Ergonomic Computer Chair, White as a description of what was purchased. Also target.com states shipped and sold by yaheetech (see attached also).


      Business Response

      Date: 09/03/2024

      Hope this email finds you well.

      After our discussions and negotiations with the customer, we have reached a consensus on a solution.

      So we are reaching out to inform you that we have successfully resolved the issue for the buyer concerning Consumer Complaint #********. 

      Wishing you a pleasant day.

      Customer Answer

      Date: 09/03/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am waiting on confirmation that they have shipped a new item and I believe the problem as been solved as long as my new item arrives as expected. Thank you for all your help. 

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2023 I inadvertently ordered 3 firepits. My husband had them in his cart and when I pressed my item it ordered his too. We received them 11/10. We kept one and returned the other 2. We got the return label from Amazon and shipped them at the *** store in separate boxes. It cost $138 to ship them. We never got our refund. They said they only received one but never gave us a refund for that one either. I emailed them a copy of our *** receipt in April of this year. I never got a reply. Ive called several times , left my phone number but never got a call back.Amazon called and left a message also. I hope you can help.

      Business Response

      Date: 07/17/2024

      Dear *************************** ,

      For this case, could you please provide us with the order number? So that we can have a check and find the best solution for the customer.
      Yaheetech

    Yaheetech.shop is NOT a BBB Accredited Business.

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