Reviews

This profile includes reviews for Renogy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renogy

  5050 S Archibald Ave Ontario, CA 91762-7413

  
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  Renogy

  2775 E Philadelphia St Ontario, CA 91761-8547

  

Review Details

• Review fromGeorge b

  Date: 04/08/2025

  1 star

  George b

  Date: 04/08/2025

  Dont buy there products. They say there is warranty. You will never get it. They have more excuses and BS than I have ever encountered. Buy someone else product
  

  Renogy

  Date: 04/10/2025

  Hello ******,
  
  Thank you for sharing your feedback. Were sorry to hear about your experience, and we truly understand your frustration. At Renogy, we stand behind the quality of our products and are committed to providing warranty support for any issues that arise.
  
  In order to assist you effectively, we do require specific documentation to properly troubleshoot and confirm the issue with your product. If youre able to provide this, we would be more than happy to work with you to resolve your concerns under warranty.
  
  Our goal is to ensure all customers are satisfied, and we want to make sure we assist you in the best way possible. Please expect an email from one of our customer support representatives with details on the documentation needed to proceed.
  
  Thank you for your cooperation and understanding. We look forward to resolving this for you.
  
  Best regards,  
  Renogy Support Team
  

  George b

  Date: 04/23/2025

  hi i am now going to post how terrible the service is at Renogy. It has been over 6 weeks and i have no resolution to the failed MPPT controller. Renogy continually comes up with more and more BS tests that prove nothing. what does exist is simple fact; blue sky, mppt does not register any ***** or current coming from the failed mppt controller. i insert my spare and voila i have charging current. so why is it that Renogy can not simply replace the failed controller. as you stated you want to provide service. then do so i would suggest to anyone reading this review. NEVER EVER buy Renogy you can not and never will get warranty. when I was working it was called tail light warranty. so buyer beware. even when a review is posted, Renogy continues to come up with excuses as to why then can not honour thier warranty. i have a friend that was 2-1/2 months getting warranty. he eventually went to the Blue guys (*******) they have been excellant

• Review fromAshley C

  Date: 03/04/2025

  1 star
  Another negative experience. I purchased something with a tight deadline but plenty of time for shipping. Upon checking out I was prompted to Not use my mailing address at my PO Box. So I chose to use my physical (usually implying the carrier uses *** or ****** and knowing only those two would deliver to the physical address.) well it ships and they used **** which is the only carrier that won't deliver to my physical address and the address is technically not even registered with the postal service. Yet we need to wait a week till it's undeliverable and then wait for them to GET the item back before refunding or replacing the item. Extremely poor customer service. No reason I couldn't have used my PO box if you are shipping with ****!

• Review fromChris L

  Date: 02/13/2025

  1 star
  Received the Renogy 400W 12V Solar Panel Starter Kit yesterday. The packaging was damaged -- partly crushed -- and the corner protectors of three panels damaged/missing. ****** said call Renogy; Renogy said call Amazon -- you get the drift of the game. The problem with relying on Amazon vendors is the tech support is almost always non-existent (Renogy tech support # listed on ****** disconnected) and there seems to be a lack of common-sense resolutions to simple problems. GETTING ANYTHING DONE THROUGH ****** OR VENDORS LIKE RENOGY TAKES FOREVER !!! Upshot for this problem -- Saturday installation cancelled, flushing a cool 250 bucks down the loo. A 400-dollar system is suddenly 650 dollars on the books expended and still not installed. Booked in the accounting system as a loss and UTP -- Uneconomic To Proceed. Not worth throwing any additional money at. The kit was put on the shelf in our storage container...

• Review fromBob M

  Date: 02/01/2025

  1 star

  Bob M

  Date: 02/01/2025

  I tried chatting with Renogy with their text, but they don't get back to you. I called them and asked them about hooking their 200W Shadowflux Anti-Shading N-TYPE Solar Panel to a Zamp ATP Single Roof Port. The guy I talked to didn't know what I was talking about. When the Shadowflux Anti-Shading N-TYPE Solar Panel became available today (2/1/25) I was ordering them. But I couldn't"t find out how to pay for them with my credit card. Again I tried there Chat, but no one got back to me.They had all those other payment things there I don"t use. I was trying ******, but they want you to set up an account which I don"t want. So I order the Renogy 200W Shadowflux Anti-Shading N-TYPE Solar Panel from ******. Renogy wanted a couple dollars more on their website today compared to when I went in and put my name on the waiting list yesterday. The 200W Shadowflux Anti-Shading N-TYPE Solar Panel are more expensive on ******.
  

  Renogy

  Date: 02/03/2025

  Hello *** ********* II,
  
  Thank you for bringing this to our attention. We sincerely apologize for your experience with our support team and the challenges you faced while trying to order the Renogy 200W ShadowFlux Anti-shading N-Type Solar Panel. Your feedback is invaluable, and we understand your frustration. We will use your input to improve our service moving forward.
  
  We have created a new case to reach out to you and assist with any concerns that werent properly addressed. Rest assured, we are committed to resolving your issues and providing the service you deserve. Please expect an update via email soon.
  
  Thank you for your cooperation and understanding.
  
  Best regards,
  Renogy Support Team
  

  Bob M

  Date: 02/07/2025

  Renogy contacted me and quickly resolved my issue and added a way for customers to use their credit card to make purchases. They also helped me with questions I had. Wish all companies were as quick to resolve issues Thank Renogy

• Review fromCourtney K

  Date: 11/30/2024

  1 star

  Courtney K

  Date: 11/30/2024

  Purchased an RV with a Renogy system fully hooked up. Seemed like a dream come true at first. But as we started working with this system, we found it was faulty. We tried for over a month to figure it out, we have been doing tireless research to try and figure out what the problem is. The panel says we lose more power than we gain throughout the day, and the alarm always goes off somewhere between 50% and 60% indicating low battery warning. Weve tried to contact customer support multiple times to try and get some understanding as to what is going on. Is it the battery? Is the panel wrong? Is the charge controller faulty? Are the solar panels bad? We have no idea!! Because Renogy customer support is abysmal. They give generic answers or direct us to the troubleshooting page. Weve been dealing with this for a month and have not received any helpful advice. We are totally new to this and need help figuring this out, but as it stands, we will be replacing our Renogy system with a different one and figuring it out ourselves.
  

  Renogy

  Date: 12/03/2024

  Hello ******** *******,
  
  Thank you for taking the time to bring this to our attention. We apologize for the unpleasant experience with our support team and for the issues you're having with your Renogy system. We will use your feedback to improve our service and do better in the future.
  
  We have reviewed your case (*****************), and another member of our customer support team has been assigned to assist you moving forward. Rest assured, we are committed to providing service and resolving your concerns. Please expect an update regarding your concern on the case. 
  
  Thank you for your cooperation and understanding. 
  
  Best regards, 
  Renogy Support Team
  

• Review fromRachel P

  Date: 11/19/2024

  2 stars

  Rachel P

  Date: 11/19/2024

  I have been trying to get a replacement under warranty for a faulty device for two months now. Their customer service is horrendous and they move at a snails pace. Initially they told me they couldnt find the order. I had to spend 2 weeks proving to them I had a device under warranty. When they finally admitted to their mistake, it took another week to print a return shipping label. Then the label they sent me was for the wrong product (a smart TV rather than Renogy One M1). When they finally gave me the right shipping label and I returned the device, they held onto it for 2 weeks for testing. They finally said okay it is broken and needs to be replaced, and I am now in limbo waiting for them to ship the replacement and send me a tracking number. Two months in total so far. I havent been able to monitor the batteries or solar system on my camper van for 2 months.
  

  Renogy

  Date: 11/22/2024

  Hello ****** ********,
  
  Thank you for bringing this to our attention, and we sincerely apologize for the experience youve had. We understand how important it is for your system to be fully operational, and we regret the inconvenience these issues have caused.
  
  Upon reviewing your case (*****************), we can confirm that your replacement device has been shipped and is expected to arrive on November 27. We truly appreciate your patience and apologize for the extended wait and any miscommunications during this process.
  
  Please be assured that we are committed to resolving your concerns. If you have any further questions, feel free to reach out through your case.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  Renogy Support Team
  

• Review fromAshley B

  Date: 10/19/2024

  1 star

  Ashley B

  Date: 10/19/2024

  Wish I could give negative 5 stars. Ordered over 2k worth of panels. Received only 2. Rest show delivered in ******** - mind you I live in ****. They are like "We need to review with our logistics team for 2-5 days and will get back with you" Feels like I've been the victim of a bait and switch fraudulent thing. Will never order from them again. To say I'm disappointed is an understatement. I just want my money back at this point.
  

  Renogy

  Date: 10/21/2024

  Hello Ashley Barton,
  
  Thank you for taking the time to bring this to our attention and we apologize for this experience. We will use your feedback to improve our service and do better in the future.
  
  Upon checking your case number CASE2024101900064, a member of our customer support team is currently assisting you. Rest assured, we are committed to providing service and resolving your concerns. Please expect an update regarding your missing solar panels on the case. 
  
  Thank you for your cooperation and understanding. 
  
  Best regards, 
  Renogy Support Team
  

• Review fromChristopher H

  Date: 10/18/2024

  1 star

  Christopher H

  Date: 10/18/2024

  I had purchased the Rover 60A MPPT for a solar project I was working on. The device was acting weird in a variety of ways. No big deal, things happen... I contacted customer support and after several weeks of providing measurements, pictures and videos of the settings on the device, it was deemed defective by Renogy personnel and I was told that I would be issued a full refund and I could dispose of the device. Luckily I did not. Then, nothing... I didn't hear back for several months. I tried calling constantly, only for my call to be dropped after waiting in queue for hours. Eventually I received two or three emails back to back and, without giving me a chance to see them, they closed the case and marked it as "resolved". I called back, finally got ahold of someone, and they opened another case for the same issue. They told me that I would have to send in the device so the engineers could test if it was defective or not. Since previous Renogy personnel deemed the device to be defective, I was confident that I would see my refund. A couple weeks later, the engineers claimed that the device was not broken and that some of the parameters were set wrong. If this was actually the case, why was this not brought up during troubleshooting earlier? I was told that I would have to now pay for the return for this device, despite everything previously mentioned. It had been about 8 months at this point and I had replaced the device with one from another brand. I strongly asked for a refund and the 'best' they could do was a refund with 30% depreciation. I feel like this company profited off of me. They gave me the run around for months. Their components aren't high quality enough to deal with all of ******* advice: spend the extra money and purchase something from a better company, such as *******. Some components may work for you but heaven forbid if they actually break. You will be pulling your hair out at the end of it.
  

  Renogy

  Date: 10/21/2024

  Hello Christopher Hibbard,
  
  Thank you for taking the time to bring this to our attention and we apologize for this experience. We will use your feedback to improve our service and do better in the future.
  
  A member of our customer support team has created a new case number CASE2024102100159 for further assistance. Rest assured, we are committed to providing service and resolving your concerns. Please expect an update regarding your concern on the case. 
  
  Thank you for your cooperation and understanding. 
  
  Best regards, 
  Renogy Support Team
  

• Review fromVance m

  Date: 10/13/2024

  1 star

  Vance m

  Date: 10/13/2024

  renogy products failed and burnt out #5 Rv batteries and #3 solar panels failed. renogy and insurer chubb insurance were notified usps cert. Mail. Bbb and dca were notified cert mail, all turned out to REPROBATES AT BEST... I HAD TO ENDURE SCORCHING TEMP. 2023 IN CA DESERT FOR 7 WEEKS DAILY WITH NO AC NO DC. RESULTANT IN LEFT VENTRICLE HYPERTROPHY, AND A CASCADE OF HEALTH PROBLEMS DUE TO THE ASSES AND BASTARDS AKA renogy and chubb insurance, MAY THEY BURN IN HELL EACH AND EVERY DAY, HORRAH HORRAH HORRAH.
  

  Renogy

  Date: 10/15/2024

  Hello Vance Maxwell,
  
  Thank you for taking the time to bring this to our attention and we apologize for this unpleasant experience. We will use your feedback to improve our service and do better in the future.
  
  Upon checking our system, we were unable to find an open case under your name and email address. We'll go ahead and investigate further and follow up on a case for you. We'll do our best to attend to your concerns. Please expect an update regarding your concern via email.
  
  Thank you for your cooperation and understanding. 
  
  Best regards, 
  Renogy Support Team
  

• Review fromJeff W

  Date: 09/21/2024

  1 star

  Jeff W

  Date: 09/21/2024

  I have an issue with a new Renogy inverter an have found it impossible to get hold of customer service.
  

  Renogy

  Date: 09/23/2024

  Hello **** *****,
  
  Thank you for taking the time to bring this to our attention and we apologize for this experience. We will use your feedback to improve our service and do better in the future.
  
  We have created a case for you and assigned a member of our customer support team to assist you further. Your case number is *****************. Rest assured, we are committed to providing service and resolving your concerns. Please expect an email shortly.  
  
  Thank you for your cooperation and understanding. 
  
  Best regards, 
  Renogy Support Team