Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2021 Q8 from Audi Ontario in February 2024. Never received car registration, have made numerous unsuccessful attempts to obtain registration so that vehicle can be registered in ********* where I live. Have also contacted ***************** who also have been unhelpful in this matter. Audi Ontario usually are unreachable and if they do contact me they always say they dont understand why I havent received the vehicle registration yet and the problem is with the third party. Have spoken with the third party who state that **** has not provided the needed paperwork to complete the registration. This is a serious matter thats needs to be resolved immediately.

  Business Response

  Date: 09/13/2024

  Hi ****,
  
  I have all of your information here and I will reach out to you.  Registration is handled by your local DMV but I will look into this to make sure they have all of the paperwork needed.
  
  *********************
  General Manager
  Audi Ontario
  **************
  

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a used vehicle from the business.Upon setting up payments for the car, I noticed that the loan amount exceeded my expectations. It was at this point that I identified a charge of $3,335 labeled as "*************" on my sales contract. The term "*************" was introduced in the finance office, but the associated amount was never disclosed during the purchase process. 1. We exchanged emails discussing the car listed online and its price. 2. After comparing prices at nearby dealerships in ***********, I chose Ontario Audi to save a few hundred dollars on the car. 3. I discovered information about LoJack and its cost ($1,000) on the sales floor upon arriving at the dealership. Despite initial reluctance, I agreed to the additional expense. My intended saving has already evaporate at this point 4. The "*************" on the vehicle was mentioned for the first time in the finance office, but I was not informed about the separate cost involved. 5. On the itemized agreement, the bond shares the signature page with ****** and the cost is not disclosed 6. The amount for the item was only indicated on the printed finance agreement, which was presented after all digital signatures had been obtained. The document was handed to me folded and tucked into an envelope. In retrospect, I acknowledge that I should have taken the contents *******************, unfolded the document and thoroughly reviewed the details before leaving the dealership. However, such incidents are not typically anticipated, especially during a transaction with a reputable dealership. I find the lack of transparency regarding the charge to be deceptive and malicious. Its obvious that the final printed document (the only document showing the cost of the item) was not fully reviewed by both parties, as I find errors such as incorrectly increasing the sale price on credit by the down payment, instead of decreasing it.

  Business Response

  Date: 01/23/2024

  Hi ****,
  
  Im really very sorry that you are not getting the customer service you deserve.  I have looked into the communication chains and I see that our Finance Manager has reached out to you. I will check in with the team and then reach out to you to get this resolved.
  
  *********************
  General Manager
  Audi Ontario
  **************

  Customer Answer

  Date: 01/23/2024

   I am rejecting this response because:
  I missed a call. a voicemail was left with a promise to call back tomorrow
  NO RESOLUTION PROVIDED
  
  

  Business Response

  Date: 01/25/2024

  We will call again or you can return our call.

  *********************
  General Manager
  Audi Ontario
  **************
  
  

   

  Customer Answer

  Date: 01/30/2024

   I am rejecting this response because:

  The business representative, ****, has expressed intention of refunding the amount over the phone on 1/24/24.

  The check was to be mailed near the end of the month.

  Haven't heard any updates since then.

   
  

  
  

  Business Response

  Date: 01/30/2024

  The check will be mailed at the end of the month. Give me a call if you don't get the check shortly after. 

  *********************
  General Manager
  Audi Ontario
  **************

   

  Customer Answer

  Date: 02/12/2024

   

  Based on the last complaint filed on BBB #********, the business has agreed to resolve the issue by sending me a check for the disputed amount. The communication was made by *********************, the sales manager, and *********************, the sales manager on 1/30/2024 - claiming that the check was processed and issued. After 2 weeks, the check was never received, and two gentlemen has never responded since.

  Refund

  Business Response

  Date: 02/12/2024

  Hi ****,
  
  We have spoken 3 or 4 times in the last week and as recently as today;weve explained the process to you.  We were unaware that the car was paid off and now AFS will send you the check in ***** business days from last Saturday.
  
  *********************
  General Manager
  Audi Ontario
  **************

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Audi 2019 Q7 from Audi Ontario in May 2023. During the purchase of the Vehicle, the process was smooth; although we had to wait a little because of the shortage of staff, we understood. However, on getting home we found out that one of the keys was not working. We switched batteries, and yet it did not work. I reached out to Audi Ontario, and we were instructed to bring the key in to be checked. My husband turned the key in and was told that it was not the right key for the car. Instead of giving him another key, he was told to go home that someone will reach out to him. Following this, I made several calls to Audi Ontario as to the whereabout of the second key and was only given a run around. In one of the communications with my husband, he was told by ******* (sales associate), that his manager has agreed that Audi will pay for half of the key. On another call, I was told **** was doing me a favor and pay for half of a second key if I wanted one. The common response that I got was, "the manager in charge of the case is not working today, we will let him know when he comes". I reached out to Audi headquarters to resolve the issue, filed a complaint with them; they made multiple calls and finally resolved the issue". I was instructed to call ******* and set up a date with him to program the new key that the issue has been resolved. I sent him a text and he told me; he will get back to me on when to come. It has been two months now and no further response. One of the reasons I opted for Audi Ontario was that the Q7 with Car *** near *** had only one key. The issue of one key has posed a problem, as my husband has to come get my key each time, he has to help move my car. To say I am disappointed with your company is an understatement. This is a matter of principle, Audi Ontario sold the car to me with two keys, I was honest enough to return the key as was instructed, and yet no one wants to give me back the returned key.

  Business Response

  Date: 01/22/2024

  
  Hi Nkeiruka,
  
  Im really very sorry about this.  I have your info right here; well get to the bottom of this and help get this resolved.
  
  *********************
  General Manager
  Audi Ontario
  *************
  

  Customer Answer

  Date: 01/22/2024

   I am rejecting this response because:
  I need a time frame of when it will be resolved. I have called multiple times and sent several emails. Please call me at ************. Thanks 
  
  

  Business Response

  Date: 01/23/2024

  I will call you at the number you have provided
  
  *********************
  General Manager
  Audi Ontario
  **************

  Customer Answer

  Date: 01/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of May 2023, we installed new tires on our 2015 Audi Q7. Approx 2 days later, the tire pressure turns on. ****** checked tires and reset sensor. A couple of days later, tire pressure & and *** sensors turned on. ****** Center referred me to the dealership. June 8th, I dropped off our vehicle with representative *********************** at Audi Ontario. They recommended an inspection of hoses and wiring that was going to take approx 2-4 hrs for $250. After that time lapse, they called they needed some more time and billed another $250. June 13th, After unsuccessful to find any leaks on hoses or chewed cables, they tried resetting sensors. The system did not allow the reset due to loss of pressure, so they said that I needed to replace the *** Module (approx $5000). After replacement of the new module, they tried to reset the tire pressure and *** sensors, and it failed again. They continued to look through the vehicle for issues. June 27, they found a leak on the break vacuum hose. They asked for another $3000 for that service. I was very upset because I had already been billed $500 for them to find leaks, and they didn't find any at that time. July 7th, I consented to the replacement of *****. July 12, hoses were replaced, and they tried to reset the sensor. System reset failed for 3rd time. July 18th, an outside Audi Technical Engineered was called in to reset sensors. It turned out that the system software was not updated and compatible with my vehicle. Once they completed the software update, they were able to reset my sensors. I, and 2 workers from audi Dealership ************************************ believe that my *** was not damaged. It was too early in time. Also if they would of found that hose leak prior to the replacement of the *** Module and if they would of had their system updated to be compatible with my vehicle, we would of had a different outcome. Reset was failing due to the loss of pressure that was coming from the hose.

  Business Response

  Date: 10/10/2023

  Hi *****,
  
  Im well aware of your situation and I hope a phone call can help resolve this instead of debating these point by point here.  I see several of your concerns here and Id like to discuss them with you. Although we did give you a considerable credit on the second purchase as a sign of goodwill maybe we can come to another agreement.  I have your info here and I will reach out shortly.
  
  ***************************
  Service Manager
  Audi Ontario
  **************

  Customer Answer

  Date: 10/15/2023

   I am rejecting this response because:
  Ontario Audi failed to contact me. I'm still yet to receive a phone call, text, or an email.  
  If I would like to excalate this matter with the  ********** ****** of ********** Repair, would I need to reach out to BAR, or can BBB forward my claim.

  Thanks in advance 

  **********;

  Business Response

  Date: 10/20/2023

  
  Hi *****,
  
  I reached out by phone and left a message for you to call me back.  I will call you again now
  

  ***************************
  Service Manager
  Audi Ontario
  **************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly been attempting to get a refund for my GAP insurance. My car was paid off and I am entitled to the unused coverage. This business has been avoiding my calls and emails. I have been told there is no manager on site. The manager is in meetings and have made numerous attempts with no follow up. Please refund me what is left of the unused insurance that I am legally due.

  Business Response

  Date: 09/27/2023

  Hi ******, 
  
  I will look into this immediately and will call you with a resolution.
  
  *********************
  General Manager
  Audi Ontario
  **************
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were deceived and lied to by ***** ******** and ****** ******** for products that were already present. One person says one thing while the other says another. Friday, April 21, 2023 ***** asked me if there was a number that would get us to an agreement. I said that we were off by about $5,000 and he said, “How about I meet you halfway?” I said that wouldn’t work for me and that’s when I noticed a line item that included ** **** and ******* for roughly $4250. I pointed to that number and said, “How about $4250?” ***** said that he would need to get the GM’s approval and walked away. After a short period of time, ***** returned and said, “I couldn’t find him but I went ahead and zero’d it out and I’ll ask for forgiveness later.” We shook hands and he went to finalize the paperwork. After some time, ****** showed up to have us sign some paperwork. During that time, I wanted to clarify that Lo Jack and ******* were still included with the vehicle despite the line item having a zero. I asked specifically if Eckbond, the ceramic coating, was already installed on the vehicle and he said, “No, you will need to come back to get it installed. We will set up a date and time for you to come back so that we can get it installed. It’s a process.” ****** described the benefits of ******* and said that he would reduce the price so that we can protect the vehicle. We agreed to include $2,400 so that ******* would get installed. Monday, April 24, 2023 I sent a text message to ******* asking, “When can we schedule the [ceramic] coating?” “Is it a long process?” ******* responded, “Hey **** the coat is already installed, are still able to come by and drop off the spare” I immediately replied, “Please call me” because I was under the impression that ******* was not installed and I could have avoided adding $2,400 to the price of the car.

  Business Response

  Date: 06/15/2023

  Since this matter is now in litigation we cannot make any comments per the advice of our attorney.
  
  **** ******
  General Manager
  Audi Ontario
  ###-###-####

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Audi from this dealer and although it's a beautiful car, it's not the one I set out to buy and I'm not happy with it. I thought that I would be able to return it and upon some research, I discovered that there is something called a "Buyers Bill of Rights." That's when I remembered when I was signing papers with Dean, the finance manager, that, although he pressured me into buying an extended warranty and gap insurance talking about how it's his job to protect me even though I signed a paper already saying I wasn't interested in any additional offers, he then presented me with a document to sign saying he's required to offer it to me but that I "didn't want it" and it costs $750 but it's a waste and put the pen on the line indicating that I didn't want it and told me to sign. I realized that this document he told me was a wasted, that I didn't want, and literally put the pen on the line to sign directing me to sign that I didn't want it, was the Contract Cancellation. Dean is a professional and he's required by law to offer this to customers. He is not supposed to tell customers it's a bad thing and that they don't want it and literally direct them to sign that they don't want it.

  Business Response

  Date: 05/31/2023

  We have been in direct communication with Ms. *********** for some time.  I will personally reach out to her again and see what more we can do to resolve this matter
  
  **** ******
  General Manager
  Audi Ontario
  ###-###-####
  
  

  Customer Answer

  Date: 05/31/2023

   I am rejecting this response because:
  
  In all our communications, they have done nothing directly address the fact that they have unethically, if not illegally, deprived of my right to a contract cancellation by totally and completely misrepresenting what it was and literally directing me to decline it when they are required by law to offer it to me as it was designed to protect me. I would have opted for this contract cancellation had it been explained exactly what it really was and how it benefited me as a consumer and they should have properly explained it to me instead of telling me I didn't want it and to sign saying so. That's not what the law directs them to do. 

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2016 Audi A4 on 3/11/23. Started hearing clicking/ticking noise when making right turn l, on 5/5/23. Only 1200 miles were put on my vehicle. Took vehicle to ****** Auto Mechanic who advised me the front right axle and lower control arm needed to be replaced. Spoke to the service manager at Audi Ontario, **** ******, who advised me to bring car in for inspection. Brought car in on 5/6/23. Picked up vehicle on 5/9/23 in which I spoke to the service advisor, ******* *******, who advised me they DID NOT even inspect my vehicle but simply went off the 3rd party ****** Auto Mechanics diagnosis and that they could not “replicate” the sound that I described. However, my wife, 2 friends and 2 mechanics heard the same clicking sound. Now I am paying the ****** Auto Mechanic $1600 to repair my vehicle after receiving an estimate from Audi Ontario of $2938.07. Given that the warranty expired, Audi of Ontario is incompetent, lazy and negligent. This type of mechanical issue should NOT happen within 60 days or 1200 miles. Highly recommend that if you’re shopping for a pre owned Audi, to look elsewhere. I’ve attached a copy of the diagnosis from the ****** Auto Mechanic who has been in business for 40 years and has a stellar reputation as a top European service center located in Glendora, CA. With that said, we are in the process of filling a lawsuit for the cost of repair, loss of wages and overall stress and inconvenience.

  Business Response

  Date: 05/12/2023

  We attempted to replicate the sound that Mr. *** described and was unable to do so. Since we were unable to replicate the sound we were asked how much it would be to do the service that the independent shop suggested.  We took the estimate and told him what it would cost using a Certified Audi Service facility.  Our quote uses Audi OEM parts, tools, technicians, diagnostic equipment, and so on.  A franchise dealer simply provides and a better service which costs more. We are more than happy to give Mr. *** a call and will do so promptly.
  
  **** ******
  General Manager
  Audi Ontario
  ###-###-####
  
  

  Customer Answer

  Date: 05/12/2023

   I am rejecting this response because: The Audi of Ontario technicians didn’t even inspect the vehicle or put it on a lift but simply went off of what a 3rd party ****** mechanic said. I was told by the service manager, that 3rd party mechanics are “not the most trustworthy people to take a vehicle and I shouldn’t take their word”That’s per my conversation with **** ******, service manager, and that he would be sure to “inspect” my vehicle. Again, I have 5 others, including myself, that CLEARLY heard the same sound which include the mechanic(s) at ***** ****** Auto in Glendora, CA. I would not have gone through all this trouble if I and others didn’t clearly hear a clicking/ticking noise from the right side of my vehicle. Obviously they didn’t do their do diligence and I brought it to them for no reason. I have had the vehicle for less than 60 days/1300 miles. Clearly there was an issue prior that was overlooked. I have attached photos of the damaged lower control arm and right front axle. My vehicle has been fixed and is running great with no more sound. There is no point in me to ever bring my vehicle to this dealership or recommending anyone else have service done as at Audi of Ontario. 
  
  

  Business Response

  Date: 05/16/2023

  Audi Ontario performs a rigorous inspection on every preowned vehicle prior to it being available for sale.  This inspection focuses on vital components that ensure the vehicle is roadworthy.  That being said a used vehicle with higher mileage may have some wear which can cause noises such as squeaking, creaking.  We feel we made our best attempt to review and provided a fair quote for the Guest requested repairs however he chose to decline our offer.

   

  **** ******
  General Manager
  Audi Ontario
  ###-###-####

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership has refused to register my vehicle with Audi to enable me use of the vehicle’s full functionality. I purchased the vehicle new over two weeks ago and the dealership is ignoring my requests for assistance and occasionally offering excuses. Most recently, after many attempts to call, text, and email; a sales manager created a help ticket with Audi corporate and forwarded the ticket. However, after following directions in the email, I was unable to get signed up or follow the help ticket as my email address isn’t eligible for the support services (as the dealership has not registered the vehicle and I am not able to do so on my own). I would like them to finish the job so I have the full functionality promised in the contract or I will have to return the vehicle as they have breached the contract.

  Business Response

  Date: 03/01/2023

  Hi ****,

  Thank you for the feedback here and I apologize for our less than ideal customer service.  Getting back to you in a timely manner after the sale is more important to me than before it;  so I can understand your frustration. I see Brett, our Sales Manager, has been in touch with you as recently as the 26^th but I will make sure all of your questions are answered, make sure finance has completed their part and get this challenge resolved in as quickly a manner as possible.  I will have a member of our management team reach out to you shortly with an update.

   

  **** ******

  General Manager

  Audi Ontario

  ###-###-####

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle that I had been assured had the features I required only to get home and discover features were absent. The dealer agreed to take the car back (3 days) from date of purchase but only as 'a trade in'. They took the car back but I lost my $15K deposit plus was charged for the amount the trade in didn't cover on the financing $3637.52, plus the taxes. I bought a new car and was forced to accept the additional finance fees.

  Business Response

  Date: 12/20/2022

  We are very sorry that Mr. ******* is unhappy with the cars he purchased.  Initially, Mr. ******* picked out a pre-owned Q5 that he wanted and was given a full presentation and demonstration of the vehicle’s features and benefits as we do for all customers. If a particular item was not on the vehicle prior to sale that Mr. ******* wanted we would have switched to a new vehicle beforehand.  When we were made aware of his desire to have the particular option on the vehicle, we made all necessary accommodations to help our client.  Then for the second time he agreed with the terms of the “new” contract with the vehicle he choose and approved of.  At this point we cannot refund monies from either agreement that he willfully agreed to and committed to.

  
  

  **** ******

  General Manager

  Audi Ontario

  ###-###-####

  Customer Answer

  Date: 12/21/2022

   I am rejecting this response because: They misrepresent what occurred. There was inaccurate representation by the salesperson who assured me that the vehicle had assisted cruise control. They didn't demonstrate at all. Its true I signed willfully, but I was rushed through and trusted because I was personally introduced. As a veteran I trusted my fellow Americans but them exploiting that trust by smiles and even discouraging my reading too much "It's the same as the one you did before, just click each purple button" which was my electronic signature.

  I'm not unhappy with the purchase I ultimately made, I am unhappy at the monies I lost because they refused to assume any ethical responsibility for the misrepresentation and because I didn't save my texts I don't have the evidence of the saleperson's initial remorse and apology.  They could have done any number of things to compensate for the losses including giving a discount on the sale.

  
  

  Basically, they had me over a barrel.  Ultimately I own and accept the financial responsibility but their business practice lacks morals and ethics and I think it was rotten to treat a senior and a veteran they way they have treated me.

  
  

  Thank you for your handling of this. I know the BBB is not a legal or legislative body but if at the least I am able to warn people to be careful and on guard with these people then I will have had my say.

  
  

  In Peace with gratitude *******
  

  
  
  

  Business Response

  Date: 12/22/2022

  We are sorry he feels this way and wish him well.  

  
  

  **** ******

  General Manager

  Audi Ontario

  ###-###-####