ComplaintsforUniversity of California Irvine Medical Center
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Complaint Details
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Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
UCI performed a 45 minute outpatient procedure on 2/18/22. A 1/2 inch cyst was to be removed from a big toe.My wife requested but UCI would not provide the procedure cost before the procedure was performed.UCI billed $22,732. ********** covered $18,594. Our coinsurance was $4,137.The cyst was not fully removed. The discomfort remains.We disputed the cost with UCI. UCI stated the fees are not negotiable. Account No. ************Initial Complaint
07/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On July 30, 2021, and before, *** Medical Center, deliberately overlooked my father's ******************************** medical condition. They purposely prevented him from receiving vital medical treatment! But yet, they forced a tsunami of unnecessary medicine to cause his untimely death! My father's health insurance and family paid over one million dollars, in good faith that the doctors and ***********. were going to protect and serve a precious life! They betrayed our loyalty and trust! *** cannot continue to ignore a full-blown internal investigation of this catastrophic event! ***'s corporate members must fire and prosecute the incompetent demon doctors, ***********. who are guilty of these ongoing crimes that continue to affect innocent lives!Please review and confirm two attachements.Initial Complaint
05/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing a complaint of behave of my mother *******************************. She presented to the ** May 15 at **** for Shortness of breath. After initial set of vitals, it was discovered she was febrile With a temp of *****. She qualified for sepsis treatment. National requirement are required for antibiotics, blood culture and lactate are required to be documented within 2 hours of presentation. She didnt receive her first antibiotic until 5 hours after presentation. No blood cultures or lactates was drawn. She had labored breathing with tachcypnea and no respiratory treatments were utilized to assist with her distress. She never received neb treatments while in the **. She was transferred to the floor on a non rebreather and the nurses were never informed of her critical condition. A rapid response was called when she arrived to the floor. It was decided to try a bipap to assist with her respiratory distress (7 hours after being admitted to **) The bipap was never placed and she continued to decline. 1.5 hours after the first rapid response and no bipap her blood pressure dropped and she became more altered. A second rapid response was called where she was then subsequently started in pressors to support her blood pressure and admitted to ICU for intubation. She developed septic shock has since been in critical condition with multiple organ failure due to lack on proper treatment.Business response
06/03/2022
We can confirm that we do have sepsis protocols in place and will respond directly to ****************.Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to ER to seek help with dehydration due to the medications I was taking, requested IV fluids and they reported me as Covid-19 positive which they charged my insurance company a large amount of money for the 8 hours of stay. The female doctor who came in the morning duty was also rude. After over a year I have been receiving calls from their billing department that I owe another $1711.33! I also work in a healthcare industry. Have they not received more than enough federal funding for Covid-19 patients that they had to charge our insurance and milk it until we're dry?!!! I already paid my balance and share as soon as I returned from work in 2021 and I also have a receipt. I should not have any **** from them!Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have met my out-of-pocket *** through my insurance, and did not have to pay a $200 co-pay to use the Emergency Room. I have been promised a refund and was told to wait 2-3 weeks after March 8th, however I am still waiting. I called back, and they mentioned that it has been pending and to wait a few more days. A few more days pass, and they explain that it hasn't been processed. I call back again and someone mentions that they would forward to their manager and call me back in a few hours, and no call is returned. I cannot retrieve my refund from *** Medical Center and it has been more than a month now..Business response
04/15/2022
I will reach out to our billing office and have them give you a call
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Customer Complaints Summary
29 total complaints in the last 3 years.
11 complaints closed in the last 12 months.