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Business Profile

Collections Agencies

A W A Collections

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for A W A Collections's headquarters and its corporate-owned locations. To view all corporate locations, see

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A W A Collections has 5 locations, listed below.

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    Customer Complaints Summary

    • 251 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************* I do not have a contract with AWA Collections, they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 01/25/2025

      I have recently looked at my credit report and noticed there were items I do not recall from 
      Account name: Two ********* 
      According to the Fair Debt Collection Practices Act, I have a right to have the alleged debt validated. I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instruments bearing my signature. Failing that, the item must be deleted from my credit report immediately.

    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you

    • Initial Complaint

      Date:11/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm nor liable for this debt with AWA Collections. I do not have a contract with AWA Collections. They did not provide me with the original contract as I requested.

      Customer Answer

      Date: 12/05/2024

      Dear Better Business Bureau,
      I am writing to formally file a complaint regarding AWA Collections, which has reported an amount of $1,000 on my credit report. I have never had any contract, agreement, or dealings with this company, and I do not owe them any money.
      I am deeply concerned that this erroneous debt continues to appear on my credit report despite my lack of obligation to the company. This incorrect reporting is Increasing by amount, negatively affecting my credit score and could harm my financial standing further if not resolved.
      I have written and authorize my complaint with the Better Business Bureau to ensure this matter is addressed. I kindly request your assistance in investigating this issue and working with AWA Collections to have this incorrect information removed from my credit report promptly.
      Please let me know if you require any additional information or documentation to support my case. Thank you for your time and assistance in this matter.
      Sincerely,
      **** ******** II

    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *******************************, I do not have a contract with ****************, and they did not provide me with the original contract.

      Customer Answer

      Date: 11/13/2024

      Hello,

      Yes, I Sykarah Hood authorize BBB to assist me with filing a complaint against AW Collections regarding false information that has impacted a negative report to my Credit report to which I know nothing about as of 11/13/2024. 

      Customer Answer

      Date: 01/02/2025

      I have contacted this business information and was told I am not in their system and cant find nothing regarding my name which is below:

      Sykarah Hood 
      ************

      Address is *************************************************************************************

      I would like to request a letter from AWA Collections regarding this account be closed immediately. 

      If anyone need to speak with me regarding this matter. Please feel free to contact me on the above number. 

      Thank you! 

    • Initial Complaint

      Date:10/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************. I do not have a contract with AWA Collections they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***, has inappropriately and repeatedly contacted me regarding the following:Regarding an unverified debt Regarding a debt that I do not own

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt is past the statute of limitations. I haven't had an account with ******************* since 2015. This debt has been reaged to appear more recent that is factually of record. I have disputed this multiple times now.Under the ****, particularly 15 U.S. Code 1681s-2(a), you are obligated to provide accurate information to credit reporting agencies. Additionally, 15 U.S. Code 1681c prohibits the reporting of negative information that is older than seven years. By changing the delinquency dates, these debts are misrepresented as current, which is a clear violation of the *****I, hereby, request the following actions:1. Immediate Removal of Incorrect Entries: These debts are past the seven-year reporting period as mandated by the **** and must be removed from my credit report immediately.2. Confirmation of Compliance: Please provide me with written confirmation that these entries have been removed from all credit reports to which they were reported.3. Cease Reporting: I also request that you cease all further reporting of these outdated debts to any credit reporting agencies.Failure to comply with these requests may result in filed complaints with the ************************************ (****) and the ************************ (***), and my seeking more legal counsel and action for violations of the ****.

    • Initial Complaint

      Date:08/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not Liable for this debt with TWO ********** I do not have a contract with AWA COLLECTIONS . They did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:08/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ************* I do not have a signed agreement or signed contract with AWA Collections,. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency is in violation of 15 U.S.C. 1692g. They were to notify me of this in writing 5 days prior, I was not. As the original creditor, only I can validate this debt. I do not validate this debt. Therefore, the following accounts must be deleted from my report. Failure to respond satisfactorily with deletion of the above referenced account and a free copy of my report after the changes have been made will result in the above actions being taken against your company; I will also be seeking $1,000 per violation for:I NEED ORIGINAL CONTRACT WITH MY SIGNITURE ON IT IF YOU CANT PROVIDE THAT THIS DEBT NEED TO BE DELETED FROM ALL CREDIT BUREAUS PLEASE 1.) THIS ACCOUNT ITS NOT MINE 2.) THE BALANCE BEING REPORTED ITS INCORRECT 3.) THIS ACCOUNT ITS NOT BELONG TO ME 4.) YOU DIDNT ENOUGH PRROF THAT THIS DEBT ITS MINE 5.) Negligent Enablement of Identity Fraud 6.) Violations of 15 U.S.C 1692g 6.) Defamation

    A W A Collections is NOT a BBB Accredited Business.

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