Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Falck USA Inc has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Falck USA Inc

              1517 W Braden Ct Orange, CA 92868-1125

            • Falck USA Inc

              6405 218th St. SW, #201 Mountlake Ter, WA 98043

            • Falck USA Inc

              10703 E. Bethany Dr. Aurora, CO 80014

            • Falck USA Inc

              1201 S Alma School Rd, Ste 8950 Mesa, AZ 85210

            • Falck USA Inc

              4885 Greencraig Ln San Diego, CA 92123-1664

            Business ProfileFalck USA Inc

            Medical Transportation
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1517 W Braden Ct

            Orange, CA 92868-1125

            Visit Website
            Email this Business
            (844) 231-8264

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Falck USA Inc has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Falck USA Inc

                1517 W Braden Ct Orange, CA 92868-1125

              • Falck USA Inc

                6405 218th St. SW, #201 Mountlake Ter, WA 98043

              • Falck USA Inc

                10703 E. Bethany Dr. Aurora, CO 80014

              • Falck USA Inc

                1201 S Alma School Rd, Ste 8950 Mesa, AZ 85210

              • Falck USA Inc

                4885 Greencraig Ln San Diego, CA 92123-1664

              Headquarters
              1517 W Braden Ct, Orange, CA 92868-1125
              Email this Business
              BBB File Opened:
              5/4/2017
              Years in Business:
              28
              Business Started:
              10/24/1995
              Business Incorporated:
              11/17/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • Falck Mobile Health
              • Falck Global Assistance USA
              • Falck
              Business Management
              • Mr. Yann Hedoux, CEO
              • Mr. Jeff Lucia, Director of Marketing & Communications
              Contact Information

              Principal

              • Mr. Yann Hedoux, CEO

              Customer Contact

              • Mr. Yann Hedoux, CEO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/19/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I received service on 08/14/2025 as I was overdosed by the dentist and had a seizure before pickup. During transportation I only received basic care. This occurred in ********************, **. I was not put on any breathing equipment nor did I receive any additional adrenaline or meds.The company Care Ambulance did not take down any personal details and therefore the invoice was not issues to my address and was sent to the business address where the pick up happened. Fast forward many months later I receive a call from Credence Collections for the sum of $1884.86 billed with code A4027 - ASL1 which was not the service provided. I have requested documentation that supports their claim which has yet to be provided. I have only received issues from Credence. My insurance has already covered $651.01 and $56.80 of the original $2592.67 invoice. My dispute is not paying the invoice but only paying for what service I have received. I will not be paying for an advance life support emergency ride when I ultimately received an Uber ride with an IV and SATS. BLS at most. Happy to settle at $1000.00
              Read More
              Read 30 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike R

              06/18/2024

              Firstparamedics were awesome. They even visited me in the ** asking how I was doing before leaving. The billing **** was horrendous. They sent the bill to my insurance without a detailed bill. My insurance *** contacted me to get an itemized bill from them. I contacted them and the woman I spoke to was not fluent in English and I asked for someone else. I explained to them what my insurance company needed from them. They said they would comply. 3 months later they threatened to send me to collection.I contacted my insurance company to find out what was going on. They said Falck NEV** sent them the info. We had a conference call with them, with my insurance and myself. Once again the employee spoke little English but agreed to send the insurance company the info. THEY NEV** DID!! I ended up paying a $3000 bill for their incompetence. It gets worse. 3 years later the same thing happened, but I was able to finally get someone with some smarts and the bill was paid. I sent many letters to my county to end their relationship with this company, but sadly they are still around. Hoping to have good health so I dont need to deal with this crappy company.

              Falck USA Inc Response

              06/21/2024

              We acknowledge your efforts in providing us with the required information and your persistence in resolving the matter with your insurance company. We deeply regret any financial burden you experienced due to the delay and lack of action from our end. Please be assured that we take your feedback seriously, and we will review our internal processes to identify areas for improvement. We value your feedback and are committed to making the necessary changes to prevent such issues from recurring in the future. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We genuinely appreciate your understanding and patience throughout this process.

              Please provide more information regarding your recent trip including Date of Service so we can better assist you. 

              Read 5 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.