Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Movers broke a glass table top back in October 2024, and to this date they still have not replaced the glass table top. I continue to get the run around. I am 82 years old, I'm very frustrated. It's now almost February. Please Help
Business Response
Date: 02/27/2025
We did perform this move for ******* Dancer. We completed the move and chipped her glass table (approximately 1 inch of damage). This did happen during the holiday season. First thing we did was go by her new apartment to pick up the damaged tabletop to have it repaired. Now according to not only ******* but our glass vendor as well this is a very unique piece of glass with a beveled edge. It required a special work order which we have now been waiting on since November. So, in the meantime we had our glass vendor sand down that 1-inch damage to make the tabletop useable until the new glass is cut and finished. We delivered the original tabletop back to ******* so that she had a useable table while we wait for the new one to be available for pick up. We would love to finalize this claim as soon as possible but all we can do is wait upon the new piece of glass. Please let me know if you have any questions or if I need to send this response elsewhere.Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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