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            Business ProfileRaypak Inc.

            Pool Equipment

            Contact Information

            2151 Eastman Ave.

            Oxnard, CA 93030

            Visit Website
            (805) 278-5300

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            This company is the manufacturer of water heaters, boilers, and swimming pool and spa heaters.

            Business Details

            Location of This Business
            2151 Eastman Ave., Oxnard, CA 93030
            BBB File Opened:
            10/23/2001
            Years in Business:
            77
            Business Started:
            1/1/1947
            Business Started Locally:
            1/1/1947
            Business Incorporated:
            10/17/1949
            Type of Entity:
            Corporation
            Business Management
            • Mr. Tony Cuevas, Manager of Customer Support
            Contact Information

            Customer Contact

            • Mr. Tony Cuevas, Manager of Customer Support
            Additional Contact Information

            Fax Numbers

            • (805) 278-5489
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/22/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Purchased heat pump for pool. Model 8450TI-E on 02/18/2024. Item Number 016033, Serial Number W1******50. Unit was installed on April 22, 2024. Low pressure trip error was displayed. Contract warranty department and service technician came out on May 6, 2024 to diagnose the problem. There was no refrigerant in unit. They need permission from Raypak to continue to solve the problem. I paid service invoice directly. They didn’t respond to service company in regards how to proceed with fixing the unit only to find out Raypak owed the service company for many open invoices. Service company agreed to come back to diagnose where leak was. They came back out on May 16, 2024 and again, I paid for service call, when everything is under warranty. The unit is leaking from a coil and they suggest a new unit since the heater never worked upon installation. I have contact Raypak everyday since and no one can give me an answer on what the next steps are. We paid over $5000 for the unit and now $750 to service a unit that is under warranty. I am hoping someone can help get this situation rectified.
            Read More
            Read 30 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Steve T

            12/07/2023

            My gas pool heater lasted one season. I live in Panhandel of Florida. I have it indoors vented out roof. Combustion air vent. Anoid on inlet to pool heater. Chemicals are profeesionally maintained. End of second season come April I decided to warm it up. Have not used it due to wife having surgery. I notified Raypak of leak. They come back with registration forms. Before I could even complete that. They closed my case , and would not respond to me. I been in the HVAC, and boiler business for 30 years. I know my business. I installed it properly , and maintained it properly. It started leaking out in a little sream , and prior to that the LED on control board half faded out. I spoke to them today 12/07/2023. Well too bad. I waited to long waiting on them. Guess what I won't be installing no more in the future RHEEM / RAYPAK. I always said about their HVAC product they will RHEEM you. My sugestion to anyone ! Stay away from RAYPAK. I even asked if they pro rate it or I pay shipping or work something to get it fixed. NOPE!!! Well my handicap wife won't get her rehab swiming in yet. Been waiting. Guess going to have to go to a different maker.
            Read 2 More Customer Reviews

            Local BBB

            BBB of the Tri-Counties

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