Reviews

Review Details

• Review fromKIMBERLY E

  Date: 04/15/2025

  1 star
  This site is a scam. My usual service I've used for years raised their rates x3+. I tried this service and received 8 rejections for both state and federal returns. Reasons included - I attempted to file my federal and state taxes at the same time. My social security number was not recognized. It was a nightmare. They charged me 50.00 to file a return for state but never filed the return. In the 11th hour I tried another service who charged $15.00 and both returns went through on the first attempt, no issues at all. I hope the IRS removes this website from their recommended services because IMO it is a scam.

• Review fromJohn W

  Date: 04/14/2025

  1 star
  this online site is NOT east to use. I had an error and luckily got thru to a rep, but this rep was absolutely clueless. I tried to figure it out myself, but could not. I'm not a tech genius but I'm also no slouch. Not a good company

• Review fromJohn R

  Date: 04/18/2024

  1 star
  I chose fileyourtaxes.com from the IRS's list of "trusted partners" and clearly meet the eligibility requirements listed to file for free (my age and income are well within the permitted limits). My return is totally basic (W-2, one dependent). After going through the entire process and submitting my return before tax day, they informed me it would be $55 for the federal return. How can the IRS allow this??? They should be removed from the trusted partners list and added to "unethical companies to avoid" list. It's blatant false advertising preying on lower income folks like me. Oh, and when I tried to call them, their website warns that email is free but calling them comes with "fees". And not surprisingly, they haven't responded to any of my emails. I hope the BBB and the IRS will shut then down!!

• Review fromGeorge D

  Date: 02/27/2024

  1 star
  Filed our Federal and State returns on 01/28/2024. Federal return was accepted the next day. The State return sat unacknowledged for four weeks. They state your State return would be acknowledged within 4 days after Federal acceptance. After we file by mail, paper copies to the state, all of a sudden the State is accepted. This company can't be trusted. Don't use them. We won't be using them again.

• Review fromCarol R

  Date: 02/21/2024

  1 star
  It took two hours to finish a simple W2 Single no dependents or extras return. No way to save data as you go. Just kicks you out for you protection, then you get to re-enter lots of stuff over and over. At the very end, my free filing from the IRS trusted list, was not free. I closed it out with providing credit card info. I feel violated and duped by the IRS and File your taxes. I did reach out by email to inquire why it was not free for me. According to the eligibility requirements on the IRS and their own site there should not have been a credit card request for $45. I met the age and AIG eligibility for free filing. I requested direct deposit. I live in CA. Is that the issue?

• Review fromLee K

  Date: 02/11/2024

  1 star
  I was supposed to be able to file free. Nothing special just standard W2 info, standard deduction, simple stuff. I get to the end of the process to file and a list of options come up for payments based on what protections I want. I chose None option for $0.00 but the $44.95 charge would not change to 0.00. I will not use them this year and will try to delete my account before they charge me.

• Review fromDavid R

  Date: 02/09/2024

  1 star
  Pretty shoddy work Filed my federal return ok, but filed my state return on the previous year's tax form I kept waiting for acceptance notices like I got from TurboTax, but no luck When I went on the state's "where's my return" site, I always got a generic lack of information I eventually filed a paper return, but I don't know if I will get my $40 filing fee back

• Review fromSharon R

  Date: 02/06/2024

  1 star
  I chose FileYourTaxes.com through the IRS.gov website listing free tax preparation services as they were listed as a "trusted partner". That may be true, but they should NOT be trusted! I found most of the process to file my federal return fairly easy to follow, but they had a tiny button at the top of the screen that I didn't even see was there that showed my return as it was filled out. If I had known that was there, I would have checked it before submitting my return, but it WAS NOT CLEAR I HAD THAT OPTION. There was a list of forms, but since I had no idea what the forms were, besides the usual 1040 form, I didn't know what I was looking at, and I didn't know there was incorrect information on the return until AFTER it was filed. There should be a clear warning on the site as to reviewing the information on the forms that would be submitted, BEFORE THEY ARE SUBMITTED!! I had no idea the information on the forms was incorrect, but there was a schedule I did not put the information for anywhere, I have no idea where the figures came from as I did NOT enter them, and it is incorrect. Now I have to wait for the IRS to process it, and/or reject it, and if accepted, I have to file an amended return. I AM VERY UNHAPPY WITH THIS SERVICE, WOULD NOT RECOMMEND ANYONE ELSE USE IT, AND I WILL NEVER USE THEM AGAIN!!!! DON'T MAKE THE SAME MISTAKE I DID.

• Review fromCatherine M

  Date: 02/02/2024

  1 star
  They are out to get your bank information and deliver no services. A total scam! Please avoid giving them any information. They will give you nothing in return.

• Review fromVictoria W

  Date: 12/29/2023

  2 stars
  I honestly don't think I ever used them. Now I am getting emails telling me that my 'account' will be deleted if I don't log on. Really? Maybe they are a scam. Now if it goes through the IRS it shouldn't be a scam, but is this through the IRS????