Reviews
Customer Review Ratings
Average of 39 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLusa H
Date: 11/11/2024
1 starEmergency assistance plus has not returned my money after cancellation.When I call it's a new story each time but again I do not get my money back (it's almost 200 I could use that money since hurricanes .Review fromEmily R
Date: 08/04/2024
5 starsEmily R
Date: 08/04/2024
I had a stroke one week after my husband and I arrived in San Miguel de Allende, Mexico. My stepson flew down to help my husband while I was hospitalized and “out of it.” He found my EA+ card among my things and called. EA+ sent a traveling nurse who was wonderful. He made arrangements for us to fly home to Syracuse, NY, traveled with us handling all the arrangements, and went to our home with us. Amazingly, I never saw a bill for these services, including the first-class plane fare for me and my husband. I'll be forever grateful to EA+ and won't travel without it!
Emergency Assistance Plus
Date: 08/09/2024
Thank you for sharing your story with us. We are sorry to hear you had such a serious medical emergency while on your travels in Mexico but are happy to hear that EA+ came through for you and your family to provide critical services in your time of need and get you back home safely. We hope you have since recovered and are looking forward to future travels knowing that EA+ is there to help you should you ever need us.Review fromJudith B
Date: 08/04/2024
5 starsJudith B
Date: 08/04/2024
While we were visiting our daughter in California, my husband had a stroke. I called EA, and was told about all the services available. Sadly, my husband died. EA paid for the mortuary and cremation fees. They offered to arrange for my transportation home and to ship his ashes as well, but I didn’t need that help. I will always be grateful that EA was there when I needed them. I will continue to recommend them to my friends.Emergency Assistance Plus
Date: 08/12/2024
While we can't imagine what you went through during such a difficult time, we are glad that the EA+ program was able to provide you with cremation services for your family at that time. We are here to help should you ever need us again. Wishing you well and our sincerest thoughts are with your family.Review fromCynthia H
Date: 08/02/2024
5 starsCynthia H
Date: 08/02/2024
First trip after pandemic to fish and birdwatch. On the first afternoon after arriving in Port Clinton, OH, my husband had a massive heart attack while climbing stairs to our condo accommodations, He died before the EMT's could arrive, and they were quick. I was away from home, now alone, with my husband's body to get home to Cincinnati. I called EA+ from the hospital while we were waiting for the coroner to arrive. The person on the phone went into immediate help mode, gave me a case number, and once I gave the information about where my husband's body was being taken, and our funeral home in Cincinnati, they helped me arrange and paid for transportation of my husband's body back to Cincinnati. The funeral home in Cincinnati told me he had never had a company be in such a hurry to pay them for their services and were quite impressed. I told my brother, a CEO, about what EA+ had done to help me, and urged him to look into coverage for himself, since he traveled out of the country a lot and that it might be a good thing for him. He did look into it and signed up for the coverage. EA+ helped me know what to do to get my husband's body home and as referenced above, paid for the transportation, his cremation, and some death certificates. It was a real comfort to me in a difficult time.Emergency Assistance Plus
Date: 08/13/2024
Thank you for sharing your story with us, it could not have been easy to recapture the events of what occurred. We are truly grateful that we were able to provide comfort for you and services that were needed when the most unexpected circumstance occurred on your trip. The EA+ Program is here for you for any future needs you may have.Review fromALLAN S
Date: 08/02/2024
5 starsALLAN S
Date: 08/02/2024
My wife fell ill and passed away while we were vacationing in Germany. She spent 5 days in the hospital in Bremerhaven before passing, My daughter joined me in Germany upon hearing of her hospitalization, and was a big help to me in communicating with EA Plus. EA Plus was assisting us during the whole process. EA Plus covered the all of the expenses of the local funeral office including the cost of the special casket required for her transportation home and the cost of the flight itself. EA Plus also covered the cost of my flight and that of my daughter. They could not have been more gracious or helpful in the most difficult time of my life. They were available every time we called with questions about what to do next. We could never had handled it by ourselves. Many thanks to EA Plus.Emergency Assistance Plus
Date: 08/13/2024
We are grateful that you shared your story and your experience with us. We are so very sorry for the reasons in which you had to use the services of the EA+ program but glad that you and your daughter were able to rely on us to provide such critical services to help you navigate through such a difficult time. We are here for you if we can be of assistance on your future travels.Review fromValerie S
Date: 08/02/2024
5 starsValerie S
Date: 08/02/2024
My father, was a subscriber to your plan for many years.. He was still traveling and at 91 yrs. old he wanted the extra medical assurance. While in San Jose Del Cabo, he fell and suffered bad contusions on both shins and arms and required stitches in his head. I flew down to see him as his condition worsened. He was transported to the hospital and that is where the invaluable services of EA+ come into play. I was aware of the plan and Dad had brought the booklet. He wanted to come back to CO, USA. I called EA+ they had a US doctor talk to the ER physician within an hour. She then called me on my cell and explained that my dad’s condition was much worse than we had expected and couldn’t be transported back home. Due to some language barriers, she explained everything. Needless to say, my dad passed away 3 days later. EA+ rep was so considerate, kind and calm. I immediately knew I was in good hands. I heard from him daily and sometimes twice...we had to make funeral arrangements, EA+ took care of the payment and was in contact with them. Also, they offered to pay for our airfare home, etc. We were in shock and just wanted to stay down there for a while. I so appreciated their compassionate services at a most difficult time. I couldn’t have made it without it. This year we also subscribed to EA+ due to our out of country vacations. We can travel with peace of mind if anything should happen. Thank you for everything.Emergency Assistance Plus
Date: 08/13/2024
Thank you for sharing the story and circumstances of how you came to rely on EA+ to provide you with compassion and assistance during your father's unfortunate passing. We are glad that you felt reassured in our promise that you are now have chosen to protect you and your family against the unforeseen while you are traveling. We are here for you and wish you and your family safe travels.Review fromMary W
Date: 08/01/2024
5 starsMary W
Date: 08/01/2024
EA got me home with a nurse from CO to my home in Northern New England. I was picked up at the hospital and flew home with a drain and an IV. EA took care of all the arrangements. They stayed in touch my whole week in the hospital. We can not say enough about them.Emergency Assistance Plus
Date: 08/13/2024
Thank you for sharing how EA+ was able to assist you when you had a medical emergency while you were traveling in Colorado. We're glad our expert professionals provided safe travels home for you. We hope that you have since recovered and are doing well and looking forward to future travels.Review fromSue Ellen H
Date: 08/01/2024
5 starsSue Ellen H
Date: 08/01/2024
I have had EA+ from the first year they started & would not travel without them.Emergency Assistance Plus
Date: 08/13/2024
Thank you for leaving your review of the EA+ Program. We are glad that we can stand by you as you travel worry-free. We are here should you need us.Review fromvicki s
Date: 08/01/2024
5 starsvicki s
Date: 08/01/2024
My husband and I are retired and would not be comfortable traveling overseas without this coverage. We were on an 86 day cruise in 2018. He was taken off the ship by ambulance on day 16 and spent a week in a hospital in Kobe Japan. Because of the seriousness of his condition we were not permitted to rejoin the cruise. Without EA plus we would have been on the hook for the plane fare home. I would highly recommend this coverage to anyone who travels .Emergency Assistance Plus
Date: 08/13/2024
Thank you for trusting EA+ to provide you and your husband with safe passage as you travel the world in your retirement. We are sorry to hear that your husband went through a serious medical emergency, but we are so glad that you had the protection of EA+ to get you both home. Thank you for your confidence in us, and thank you for your recommendation of the EA+ Program.Review fromJohn R
Date: 08/01/2024
5 starsJohn R
Date: 08/01/2024
EA+ is the best! While vacationing in Florida, my wife had a heart attack and passed away. A simple phone call was all it took. They arranged with a local funeral home to prepare the body, and arranged a flight back to Wisconsin for both of us. EA+ took care of everything.Emergency Assistance Plus
Date: 08/13/2024
Thank you for sharing your story about what happened when you and your wife were traveling in Florida. We are saddened to hear why you required our services, but are grateful that we were able to take care of such sensitive arrangements for you and also get you back home to Wisconsin safely. We are here for you for any future travels, we wish you well.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.