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ComplaintsforBazaar Innovations
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 16, 2021 I purchased 3 Fitnus Braces for my husband and father. Unfortunately, these braces were too tight and left marks on both their knees. I paid $66.93 for two and the third one was $24.00. Total of $70.93. When ordering I must have not seen the 30 day money back guarantee (my fault). I called the company's customer service on 1/31/22 and was told my 30 day was up. It was after I threatened to file a complaint she then offered me a 50% refund. After I thought about it and went back to check the website and purchase date I called back and spoke to a gentlemen who did absolutely nothing to help me out. I am asking for a full refund as these products are not made for people who have bigger knees than everyone else. I wanted the company to give me a refund out of great customer service, not a threat. It has been 15 days and I am just getting over covid and have not been able to get out to even mail tis back. This issue is not resolved. The only tracking number I have from them is the USPS ************************************************************************************Business response
03/10/2022
Business Response /* (1000, 5, 2022/02/07) */ We have gone ahead and refunded this customer, however the customer timeline is off. 12/18/2021 06:48AM - Customer emailed in, would like to cancel the order as she only needed 2 items. Offered 50% discount to keep the product or customer could return (per our return policy) for a full refund. We then waited for customers reply. 01/31/2022 10:27AM Customer wanted to return fitnus braces check acc 30 day warranty over.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered & was charged for 2 Fitnus Smartwatches. I have received only 1 Fitnus. I've made multiple calls to receive a busy signal. I want the second Fitnus Smartwatch or my money back. ******* *******Business response
07/13/2022
Business Response /* (1000, 5, 2021/12/10) */ Customer reached and out and spoke with customer service twice - see below. Missing product was re shipped with delivery date expected Monday: ************************************************************************************************************************ Tracking Number: ********************** 12/03/2021 02:38PM processed reshipment since Cx claimed that he only received one watch out of 2 he ordered. 12/03/2021 02:27PM Called customer to offer reshipment for 1 watch since the customer only received 1 Watch instead of 2 watches. Consumer Response /* (2000, 7, 2021/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Product receivedInitial Complaint
11/03/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered two Fitnus E on the internet. I have not heard back from this company with an order number or a confirmation of the order. I am concerned that this is a scam. They now have my credit card number I would like to continue with the order process but am afraid that this is a scam Thank you ***** *****Business response
11/24/2021
Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: ***** ***** GM Contact Phone: XXXXXXXXXX Contact Email: *************************** Hi *****, Your order has been shipped and delivered on the 6th at mailbox:************************************************************************************************************************** Thanks, *****Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Cancel the order.Business response
03/21/2022
Business Response /* (1000, 5, 2021/09/14) */ Customer never did reach out to the company requesting a refund, or cancel. Customer made purchase on 08/25/2021 received the product on August 30th verified by USPS tracking **********************. Customer did not send back the product for a refund or reach out to customer service. Customer then reached out to BBB rather than company to request a refund claiming Fraud, but still has not returned the product. We have gone ahead and refunded in full same day we received complaint per customer satisfaction guarantee.
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Customer Complaints Summary
48 total complaints in the last 3 years.
17 complaints closed in the last 12 months.