Business ProfileforAmerican Range

I own a restaurant and purchased a $3,000 lava rock grill from American Range and only used the unit for 90 days before it totally broke down. The crates that hold the lava rocks have broken all up and the frame that holds lower crates is burnt out in sections so the whole frame of unit is bad. We normally use the Atosa lava rock grill (as it is about 1/3 the price) but we purchased this unit for the so-called heavy duty that it claims to be. We contacted the *************** unit, a guy named ******, responds with the following: "This is unfortunate, I am afraid this is a non-warranty. The reason this happened is simple; these units are not designed to use too much lava rock. This is the result of using too much rock. You are supposed to use only one loose layer of rock, the rock is there to evenly distribute the heat and to prevent flare-**** If this is not done, then what happens is a barrier is created and instead of the heat rising, the heat is blocked. This will cause damage to the following; Burner box, Bottom ******************** valves, k**** and the list goes on. Regardless, we want to help, I have attached the parts breakdown for this unit, please" They never responded back with any solutions, they never owned up to their garbage product and the scam warranty service they claim to have. What a total waste of money on this garbage product. Its a shame for a company with this reputation to have such a subpar product and subpar service.