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Business Profile

Remodeling

Bell Remodeling and Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got our bathroom remodeled and we are trying our best to get ahold of the company to come out and fix the issues we are having. We believe it to be a water issue creeping down from our tube and messing up our floor. They do not follow up with us and trying to resolve. The last text we got was the guy they got to do the work is out of the country and they do not know when he is coming back. It makes me wonder if they were able to do work at my house and bonded and license like the company told me they all would have been. We have started talking about a month ago and no resolution. They keep putting it off and I am trying this out before other things to hopefully resolve. They have a contract with ********** and am hoping others can avoid the issues we are having.

    Business Response

    Date: 12/04/2024

    I contacted the client and the issue was resolved the same week we spoke. client is satisfied the final resolution. 

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