ComplaintsforLeetCode

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Initial Complaint
08/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau, I am writing to file a complaint against LeetCode regarding an unauthorized auto-renewal charge of $159 on my account. I filed a ticket on leetcode and tried contacting them, but have not received any response. I contacted them as soon as I discovered this charge, which I did not authorize or receive any prior notification for. Despite contacting LeetCode, their customer service was unhelpful. I have not used the service since the renewal and do not intend to in the coming year. I kindly request the BBB to assist in processing a full refund for this unauthorized charge. Thank you for your assistance. Sincerely,Sumama Invoice number F9B5BAED-0003 Receipt number *********
Business response
09/03/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB team,I signed up for LeetCode Premium on August of 2023, with the intent to use it for one year. On Aug 12 2024, LeetCode billed me for a second year. Within a week, I found out from my bank statement, I cancelled my subscription and contacted LeetCode to request a refund for the second year. LeetCode refused to issue a refund. To be clear: I am being charged for one year of services that started this week, even though I do not want those services.Their automatic renewal billing is predatory to say at least, and the name of the merchant is ****** furniture which make no sense Thank you for your time.Kind regards
Business response
08/21/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB Team,I am writing to seek assistance with a problem I encountered with LeetCode, an online coding platform. On June 2nd 2024, I was charged $159 for a membership fee. However, when I requested to cancel my membership and obtain a refund, my request was declined by LeetCode.Despite my efforts to resolve this issue directly with their customer service, they have refused to process the refund. I have followed all their required procedures and provided the necessary documentation for cancellation, yet my request remains unresolved.I am requesting your help in addressing this matter and obtaining a refund for the membership fee. Thank you for your attention to this issue.Sincerely,Ziwei
Business response
08/16/2024
Hello there,
Thank you for your message. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you, and until your complaint gets resolved.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Customer response
08/20/2024

Complaint: 22145256

I am rejecting this response because: the business only offered a 50% partial refund, whereas I am seeking a full refund of $159. I am requesting the full amount because I did not use the service at all, and I did not receive any notification prior to the renewal.

Sincerely,

*********************
Business response
09/17/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the ******* platform so we can best support you, and until your complaint gets resolved.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for LeetCode Premium on July 10th, 2024, with the intent of using it for one month. On August 10th, 2024, LeetCode billed me for a second month. Within less than an hour of this happening, I cancelled my subscription and contacted LeetCode to request a refund for the second month. LeetCode refused to issue a refund, even though I requested my refund and cancellation of my subscription less than an hour after being informed it was being renewed for a second month. I received an automated response refusing to issue the refund immediately after sending them my first message. I sent a second message right afterwards, and as of now they have ignored my reply.
Customer response
08/15/2024
Hello,

I submitted a complaint against LeetCode today that doesn't have a case number yet. Just wanted to inform you that my complaint has been directly solved with LeetCode. Thank you very much for your time and willingness to help.

Best,

*******
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for LeetCode Premium on August 10th 2023, with the intent to use it for one year. On August 10th 2024, LeetCode billed me ****** CAD (159 USD) for a second year. That same day, I cancelled my subscription and contacted LeetCode to request a refund for the second year. LeetCode refused to issue a refund. To be clear: I am being charged for one year of services that started on August 10th 2024, even though I do not want those services and cancelled the same day.
Business response
08/16/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Customer response
08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There has been an invalid billing transaction being created on my ********** Coral credit card number ending with 5035. I deleted my card and unsubscribed from the merchant leetcode on 30th July, 2024. Even on the screen it is written as shared. Even after that a billing amount of 127.20$ has been deducted from my card on 31st July, 2024. I cancelled the subscription before the auto-renewal date. Therefore, I didnt authorise this transaction and so it shouldnt have executed in the first place itself. I have already got my card blocked permanently.I would like this to be raised as a dispute and this transaction to be reverted.
Business response
08/06/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Initial Complaint
08/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dispute Against LeetCode for Unauthorized Auto-Renewal Charge. Dear Better Business Bureau, I am writing to file a complaint against LeetCode regarding an unauthorized auto-renewal charge of $159 on my account. Upon reviewing my bank statement, I discovered this charge, which I did not authorize or receive prior notification for. Additionally, LeetCode sent the renewal notification to an incorrect and rarely used email address instead of my primary email on file. This prevented me from noticing the renewal in a timely manner and requesting a refund. Despite contacting LeetCode, their customer service was unhelpful. I have not used the service since the renewal and do not intend to in the coming year. I kindly request the BBB to assist in processing a full refund for this unauthorized charge. Thank you for your assistance. Sincerely,
Business response
08/06/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced.
On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk). We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you, and until your complaint gets resolved.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Customer response
08/07/2024

Complaint: 22086368

I am rejecting this response because:
I already reached out to Leetcode customer service (ticket number ******* before filling the BBB compliant. They refused to provide full refund, though they billed to a wrong email address without sending an email notification of the membership payment last they did in the past and I haven't used the service at all. I will involve legal support if this issue cannot be resolved timely.

Sincerely,

Sy Go
Business response
08/13/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk); this issue has been resolved and you have been refunded. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Customer response
08/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sy Go
Initial Complaint
07/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
$159 membership was charged7/28/2024 at 8:45pm. (Receipt# ****-8722) I didn't receive any prior notification before this renewal charge. Contacted Leetcode on 7/29/2024 morning to cancel and request refund(Request#******). Leetcode representatives: *********************** and *********************** refused to refund. Section 527-a of the general business law related to unlawful practices (S.5941B/A.3245D), effective December 13, 2023, requires any business that allows a consumer to set-up an automatic renewal of one year or longer to notify such consumer of the upcoming automatic renewal ***** days prior to the cancellation deadline for such automatic renewal and include instructions on how to cancel such. Leetcode is operating an illegal business. I need full refund $159 and interest back to my original payment methods. Current US Treasure rate is 5.17%.
Business response
07/31/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Initial Complaint
07/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear BBB team,I signed up for LeetCode Premium on July 28 2023, with the intent to use it for one year. On July 28 2024, LeetCode billed me for a second year. That same day, I cancelled my subscription and contacted LeetCode to request a refund for the second month. LeetCode refused to issue a refund. To be clear: I am being charged for one year of services that start yesterday, July 28 2024, even though I do not want those services.Thank you for your time.Kind regards, *********************
Business response
07/31/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.
Customer response
08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
06/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I subscripted a yearly service from Leetcode a year ago. I forgot cancel the service. On 06/28/2024, it charged me 159 dollars without any notice and any reminder. In my opinion, they should give customers notice before they are charged because customers, probably, forget what they subscripted one year ago. It is not a day or one months. It is, in fact, one year! Leetcode only provides email address for customers to contact it. When I sent an email about request refund, they negatively retreated me and just use "copy and paste" and never resolve my question.
Business response
07/02/2024
Hello there,
Thank you for your message.
We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience you have experienced. On reviewing your complaint, we noticed that you have been communicating with us via our CRM platform (Zendesk) and this issue was promptly resolved as we refunded you immediately. We strongly advise and encourage you to continue the communication via the Zendesk platform so we can best support you.
Thank you for understanding, and we apologize again for any inconvenience.

Best Regards,
The LeetCode Team.

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