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Business Profile

Information Bureaus

ProPeopleSearch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 weeks ago I did a trial for $1. I did not find what I needed. I immediately tried to cancel getting error message again and again. I tried to call could not contact anyone. 1 week after they charged me $68.22. why isn't someone putting a stop to these thieves? They are obviously doing this to many people. I don't know how to cancel so I don't get charged again. I can't afford this. I used them to check if child offence criminal was living on my street and now they are stealing from me and I can't do anything about it. Why won't someone stop them?

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    O used this company one time for the $1.00 fee of 24 hrs. Period. But I have been charged $68.22 every month for 3 months now since. I have canceled it thru their web site 4 times, I've done 3 disputes with my card carriers. Web site and I'm still being charged every month. I want it to stop. I never agreed to any of this. I would love to get my money back as well. I've not used the service minus the one, initial time.

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially charges a dollar fee which is mentioned on the site which I agreed to. Immediately after that they charge another fee of $19. Then they charge a fee of ***** out of the blue. This company scams people and I don't want them scamming anyone else

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRO PEOPLE SEARCH STOLE MONEY FROM ACCOUNT AND I NEVER EVEN USED OR WENT TO WEBSITE, TOOK 1.00 ON 12/22/24 AND NOW 12 /25 ***** JUST WAS TAKEN FROM MY ACCT. I CALLED PHINE # ON ACCT STATEMENT WAS ************ AT 8:59 PM LAST LIGHT WHEN ***** WAS PENDING. SPOKE TO GIRL NAMED "ERIKA168429 EMP#" SAID NO ACCOUNT IN MY NAME EJAIL OR CC GAVE LAST 4 NUMBERS THEN SAID NEEDED FULL CC # THAT WOULD FIND ACCT AND USUALLY NEVER GIVE IT BUT HAD FRAUD LAST WEEK SOMCARD WAS GETTING CANCELLED. SHE SAID SHE WORKED IN ********, NUMBER ON **** SAID CALIFORNIA SO I TRIED GETTING NORE INFO FROM HER BUT COULD NOT AND SHE SAID CALL MY BANK. NOW ***** PROCESSED LEAVING MY ****** FOR CHRISTMAS DAY. CALLED FRAUD **** MY CREDIT UNION HAS BUT NO ANSWER, SO I WROTE COMPLAINT TO IC3 WHICH I FOUND ON LAW ENFORCEMENT WEBSITE, I HAVE SPENT 4 TO 5 YRS DISPUTING, BATTLING AND NO COMPENSATION FROM ANYONE AFTER EQUIFAX BREACH AND DOMINOE EFFECT FROM THAT POINT ON. HAS NOT STOPPED. I WANT MY MONEY BACK AND HOPE TO GET FROM THESE CROOKS. NENROLLED NOR LOOKED UP ANYONE TO SPEND NONEY ON. I HAVE ALL PEOPLE THAT I NEED IN ** AND NO LOOKING UP ANYONE FROM PAST. NEVER PAID ONLINE WITH CC THEY STOLE INFO AND TOOK IT. $ ***** in full refund or still will enter compkaints everywhere and anyone I can. Retired and disabled.....I have all day !!! Really made to deal with thieves on Christmas. Hate all of them so much I am understanding more now then past how one couod snap after such hard times I had during covid lockdown and very tumultuos times plus moving 3 times this was to be for better life and retired....nothing even close to living my life I planned and worked for all my money ....so stealing to make a living off others is getting me so mad I hope they suffer any ither way if I do get this money back. I am tired of this theft and them getting away with it and spending more time filing reports thebn enjoying life so they do not deserve a minute enjoying a thing.Roaches they are,coming out of the woodwork.

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23, 2024 In the amount of $68.22 was charged from my account by **********************

  • Initial Complaint

    Date:11/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Update to my public records/background check. It hss been destroying my life!

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 1.00 for a report I never received.then this company turned around and charged me *****...i would like a refund if my payment. including the 1.00 for the report I never received

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the trial then in turn cancelled the membership. I was charged $68.22 after cancellation twice already. Every attempt to contact this company has failed so I contacted my card issuer. My card issuer told that no more charges would be made. Well, there was a charge today for the same amount of $68.22. There should be more transparency for this service and ways to get in touch with someone you can physically speak with over the phone. I would like both charges refunded to me. The amount is ******. My account is under ********************

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged 2 times. First for 1.00 then *****. I never used this service and want my money back

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for pro people search for a $ and they billed me twice. First they billed me the dollar,then they took it upon themselves to bill me an additional $16.98. I didn't order anything for $16.98 from these people. I just want my money back,and the sit looked into. Thanks.

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