We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Internet Services

          VMware, Inc

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Internet Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/02/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I have been a loyal Vmware customer for more than 14 years on my account and more years if you include my customer accounts I've managed for them.This renewal, they didn't give me a way to renew my contract and the link they sent in email was a dead link.I made requests to renew directly to the renewal phone line and never had them returned.One Broadcom employee reached out to me to ask if I wanted to renew. They did not give a way to renew.Instead they requested a blank PO from my company to move forward, which is more like them asking for a blank signed check.They have for over a month refused to give me a quote for this renewal and have at the same time tried to blame me by calling and asking again if I want to renew, when I already told them yes and asked for the quote, repeatedly.There are 3 phone conversations not included in the email chain, but every one of them was with the same representative that has still not offered a solution, but keeps emailing me.This looks a lot like contract fraud how they are dragging their feet on renewal and for a business crucial piece of software, this isn't a close to acceptable way to work. I don't know what is making them act this way, but for the basis of our whole business software stack, this is dangerous.

          • Initial Complaint

            04/13/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On Saturday, April 8th, 2023, I purchased an upgrade on our VMware Workstation license. We currently run ********************** Workstation 16. After VMware's excessive popups, we decided to upgrade to VMware Workstation 17. Instead of just selling us the license, ********************** tried to upsell their product by selling support services. The service guaranteed a Service Level Agreement that included 24-hour support (including weekends) and email/ticket response time of 30 minutes or less. This service costs $50.We downloaded VMware Workstation 17 for Windows, as well as Linux. We had trouble installing it on a Linux physical machine (both Ubuntu and AlmaLinux). We continued to get "kernel header" errors after installing Workstation on Linux. We tried to look through the Knowledge Base online and it didn't solve our issues. So, we submitted a ticket on that same day (Saturday). This company DID NOT honor the Service Level Agreement.Instead of the 30-minute response time, the ticket said that they would respond in TWELVE HOURS. To date, they have not responded. VMware took advantage of us and we would like a full refund of the $50 that we paid for support, as we are not getting the support that we are paying for. They are liars and we don't want this service for our license.[TO ********************: Please note the fact that ******** is an ALL-PARTY state, meaning that all participants of a phone conversation (including telephone conversations) must consent to the recording of a conversation. When initiating calls to ********, individuals and organizations are subject to ********** ALL-PARTY laws. YOU DO NOT have permission to record any conversation in which I, or any staff member, are participants. If you violate our rights by contacting us on a recorded line, please note the fact that my firm has legal representation, and we will seek remedies under the law.]

          • Initial Complaint

            03/11/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I bought a windows conversion program for Mac. The purchase was ******. Once purchased I could not download or register the account. I have attempted to contact them no less than 6 times asking for a refund and they have not responded. This company is listed as one of the best for my needs and has completely ghosted me. I had to purchase another program to do the same in order to meet my needs

          • Initial Complaint

            03/03/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased software to be able to use a windows platform on a mac computer. The cost was ******. The program would not download, it kept asking for me to register and when I would register the information would not be accepted. I contacted the company through their portal to no avail. After 3 days I asked for a refund and they still have not responded with anything more than an automated response. At this point I no longer trust their efficiency and needed the program for work so I had to purchase parallels for 99 a year. Parallels worked well so I know my macbook pro is capable of using the conversion program. I would like my ****** back from VM. Thank you

          • Initial Complaint

            01/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered VMware Fusion to run Windows 11 my new Mac Studio running MacOS 13 Ventura based on the website's claims that the product will run Windows "Apple Silicon," the Mac Studio M1 is. I never could get Windows 11 to run on Fusion 13; it returns an error saying that is impossible, it runs only on ******based computers. Therefore, VMWare Fusion does not do what it advertised and is unusable. I initiated a support ticket to obtain a refund because of this on 2022-12-13 00:37 Pacific Standard Time, and have received no response. Please refund my purchase as I will not be using it. Order Number is ********. BTW, I purchased an actual PC to run Windows since Fusion didn't work. I have deleted Fusion from my computer and all backups.

          • Initial Complaint

            12/16/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a product with the following details, unfortunately I was unable to use this product for sandbox testing. VMware has a 30 day return policy and I have requested a refund 3 times and VMware has yet to respond to me or follow-up. Order Number: XXXXXXXXXXX Order Date: Dec 2, 2022, 8:55:56 AM

          • Initial Complaint

            12/15/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            12/3/2022 ordered VMware*************************** Order number XXXXXXXXXXX support case XXXXXXXXXXX Issue: I still have not received a license key to use the VMware ******************. The old product key for VMware ****************** no longer works after I completed the new purchase (XXXXXXXXXXX). I will be attaching screen captures of my support case. I was told by the support engineer that he would investigate why I still have not received the license key and that he would engage the appropriate team (this was over 7 days ago now). I have requested an update on the support case every two days and have not received any email or phone call for an update. Impact: I can no longer use VMware ****************** (I paid **** previously for) and cannot use VMware ****************** (I paid **** on 12/3/2022)

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3401 Hillview Avenue

          Palo Alto, CA 94304

          Get Directions
          Visit Website
          (877) 486-9273

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.