Business ProfileforFive Star Mini Storage

Manager does not know how to do her job correctly. Tenants are suffering. This manager has screwed up on our unit so many times when told or asked to put it on auto payment she did not do so so we thought that everything was okay and it was all going through because we didn't get any emails from her or call saying that we are late or overdue until one day we walked up and there was a lock on our unit and her saying that we hadn't paid in over 2 months I had to contact her to get even any kind of inkling that we were late now they are trying to sell my unit I have sent five different checks to cover the amount and to which they have been returned to sender they're trying to sell my things illegally I cannot get a hold of her she will not give me the owner's name and number just keeps giving me his brother's name who tells me it's not their responsibility to send out late notices or notices of any kind I never got a lean sale notice I never got a late notice I never got a lockout notice then she proceeds to give me a email copy of a notice that should have been sent or emailed or given to me 2 months prior that say that she would lock us out 15 days after the notice but she locked us out on the day of the notice wants me to pay for two and a half months of storage rental that I had no access to it not at my fault but at her own especially when she locked us out 15 days before she could and we didn't even know we were late because she was saying it was on auto payment.Still trying to get the owners number to talk to them before having to file a lawsuit to no avail because she refuses to give it to us at wit's end and losing all my kids' childhood belongings