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Business Profile

Appliance Repair

A+ Appliance Repair and Maintenance
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a total of $475 dollars to this business to repair my fridge in December 2024. I was told I would receive an email with a warranty of 3 months and that never occurred. Within a week (December 30) the fridge was emitting a loud noise, called again and they came to fix the fridge. This week, on January 14 the fridge was one again emitting the same loud noise. I contacted the business on 1/18, they ignored my messages and calls.

    Business Response

    Date: 02/07/2025

    Dear *******,

    I hope this email finds you well. I am writing to address the complaint filed by Ms. ******* *****. After thoroughly reviewing the case, I have gathered all relevant information and would like to provide you with a clear overview of the situation.

    During the service visit, our technician, ***** addressed the temperature issue. He clearly communicated to the customer that the door required replacement due to its inability to fit properly. Despite our technicians advice, the customer declined the necessary **********************. However, the customer is now expressing concerns about ****** handling of the issue regarding the unresolved door. **** has reiterated his recommendation for the door replacement. We are in the process of retrieving these messages, as the customer used multiple contact numbers during the communication.

    We are fully committed to resolving this matter fairly, and I believe the facts support our technicians professional assessment. I have attached all relevant documentation, including service records and prior correspondence regarding this matter, for your review. If you require any further information or clarification, please do not hesitate to contact me.

    Our goal is to ensure that we handle this issue with transparency and professionalism, and we are confident that with your guidance, we can reach a resolution. Please advise us on the next steps or any additional details you may need from our side.

    Thank you for your attention to this matter. We appreciate your guidance on resolving this matter and look forward to your instructions.

    Best regards,
    *****

A+ Appliance Repair and Maintenance is BBB Accredited.

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