Reviews

Review Details

• Review fromTaylor B

  Date: 08/20/2025

  1 star
  I am a certified genetic counselor who has had several patients bring me these reports to interpret. These reports are not anywhere near clinical grade. They advertise that they sequence 100% of the genome (which no test can do) however, they mostly use inference based on a select number of SNPs. Additionally, in nearly every patient that has brought these in, their results are not corroborated on clinical grade testing. Many of the patients I have seen actually qualified for clinical testing at a much cheaper price. Not to mention their marketing is wholly predatory to patients with chronic health conditions (dysautonomia, hypermobility specifically) who have notoriously low yield from genetic testing. They also have ads encouraging and promoting the testing of children for adult onset "cancer genes" and have no transparency on if they are reporting out carrier status for children (both of which are explicitly discouraged by both **** and ACMG). Finally, when I have commented replying to individual's comments on their social media pages encouraging them to seek out a health care provider who can order more accurate and less expensive testing, they blocked me and deleted the comments. This company preys on patients for profit and blatantly lies about their product and what they ultimately offer. If you are considering buying one of these kits, please, please, please seek out genetic counselor or other qualified provider to see if you qualify for legitimate genetic testing to save yourself time, money and anxiety.

• Review fromBarbara C

  Date: 07/09/2025

  1 star
  Said I was BRCA1 and BRCA2 and likely to have ovarian or cervical NA to confirm. None of it was correct. When I complained and sent them an email asking for a refund, not only did they NOT respond to my email, the deleted all my data. When it came back up on my ******** page I left a note not to use them and why. Needless to say, they blocked me. ******* Cranr

  Sequencing.com

  Date: 08/11/2025

  We could not locate any Whole Genome Sequencing testing under your name. However, your account contains raw genetic data from an AncestryDNA file you uploaded.Please note, we did not perform your genetic testing. Our system interpreted the raw data from your Ancestry file, and if that file indicated a BRCA variant, the report would explain its potential significance. Because we did not sequence your DNA, we cannot confirm the presence of that variantour role is limited to interpretation.Your uploaded data remains in your account and has not been deleted. Our reports are updated over time as new peer-reviewed research becomes available, which can change how certain variants are *************** may contact us at ********************************** if youd like us to walk through your account and reports in detail.

• Review fromRebecca H

  Date: 04/25/2025

  1 star
  Said I had 12 unknown conditions in the ******************** what does that mean you have to pay for the service for an entire year cant cancel several clickbait buttons cant ever reach anyone just a waste of money to tell you nothing

  Sequencing.com

  Date: 08/11/2025

  Thank you for your feedback. Our reports identify potential genetic variants and categorize some as variants of uncertain significance when there is not enough scientific evidence to determine their impact. This is a standard approach in genetics and does not indicate a diagnosis.Our subscription services can be canceled at any time through the account settings or by contacting our support team directly. We also provide multiple support channels, including email, chat, and our help center, to ensure customers can reach us. Our team responds to all request within one business day.Please reach out to our team for further assistance regarding your results.

• Review fromJean C

  Date: 04/10/2025

  1 star
  ******! I did the test looking specifically for BRCA results (without their knowledge as to why I did genetic testing). My test came back POSITIVE x2. Given my strong family history of breast cancer, I was referred to specialists. However, the week before my first appointment, my BRCA results disappeared from their website. Gone. Took days to reach a human, and even then I received just a generic cut-and-paste email that didn't make any sense to me. Long story short, they had some sort of error and failed to notify me (and presumably others) of the error. My repeat testing ELSEWHERE indicated that I have BRCA variants with uncertain significance and no known pathological variants. I wasted plenty of money thanks to their inaccurate tests and poor customer service.

  Sequencing.com

  Date: 08/11/2025

  Thank you for sharing your experience. Were genuinely sorry for the frustration this caused and understand how important this information is. Id like to provide additional context to help ensure a clear and accurate understanding of what occurred.We take full responsibility for the initial report generation issue, which affected a small number of reports. The issue was quickly identified and resolved, and all impacted reports were regenerated and users notified. Weve also implemented additional safeguards to ensure this does not happen again. As you noted, your follow-up testing elsewhere showed no pathogenic BRCA variantsresults that are consistent with the regenerated report you received from us.After your report was regenerated to reflect accurate results, an email notification was immediately sent to you to alert you of the update. You accessed the regenerated report very shortly after it became available. If you didnt see the email, it may have gone to your spam or junk ********** first contacted us on Saturday, February 22 at 6:47am ET, and ****, a Senior Manager, responded the next daySunday, February 23 at 12:33pm ET. In his reply, he explained the issue, confirmed that your report had been updated, and offered support in case you had any questions.Our Customer Success team also followed up with you two additional times, from our official support address ************************************* to ensure you received the information and to offer further assistance. We did not receive a reply to any of those outreach attempts. If those emails didnt reach your inbox, checking your spam or junk folders may explain why it appeared we had not responded or notified you.

• Review fromGraham H

  Date: 03/22/2025

  1 star
  Website is poor. You cannot delete your Genome or file online. All the "free" Apps are clickbait. You also have to request they do not use your genome for research (its in the small print nobody reads), Promises but doesn't deliver.

  Sequencing.com

  Date: 08/11/2025

  Thank you for your feedback. Health Scan, *********************** (full version), and Genome Explorer (full version) are included at no extra cost with an active paid subscription. We also offer a full section of free reports without subscription here: *********************************************************** deletion requests are handled by our support team to ensure secure removal. We never use a customers genetic data for research.Were happy to review your account and ensure you have full access to all included and free features.

• Review fromWhitney B

  Date: 03/11/2025

  2 stars
  I paid for the most expensive wgs and it was advertised with a year of free ******************. I reached out with no response so I bought the $200 app with 3 free months and have yet to get in touch with anyone. I also accidentally bought a report or two duplicate because they didnt show up in my reports or I looked in the wrong spot. When I wrote about the issue I was told no refund so its hard to see this as helpful at this point. It has a ton of information but no tips in talking to your doctor about it and its nearly impossible to bypass the egos of physicians. There needs to be clear instructions. Im extremely disappointed. I thought it would open up doors for my health but its just another scam at the end of the day.

  Sequencing.com

  Date: 08/11/2025

  Thank you for taking the time to share your experience. Were sorry for the frustration you encountered and appreciate the opportunity to make it right.Our team reviewed your case and was able to quickly resolve the concerns you raised:Your complimentary ****************** access (included with your WGS purchase) has been completed, and you were able to connect without any additional charges.Any duplicate report purchases were identified and refunded.We understand how important clear guidance isboth for navigating reports and for discussing results with your physician. If theres anything still outstanding or if you need further assistance, please reach out to our support team. Were committed to ensuring you have a seamless experience and actionable insights from your results.

• Review fromAngela F

  Date: 02/11/2025

  5 stars
  My ** couldn't find out what was wrong with me with multiple blood tests. Decided to order the kit..it came quickly and I had my results in about 7 weeks. Now I have some answers to my symptoms. I haven't had any issues with the subscription or billing. I did do my research from the reviews . I am really happy with the company.

  Sequencing.com

  Date: 08/11/2025

  Thank you for your review.

• Review fromLorie S

  Date: 01/22/2025

  1 star
  Lies, Lies, Lies I am having medical issues and purchased the kit with all of the reports. I opted for rapid processing 2-3 weeks. We are in week 7 and no results. When I first questioned where my results were it was due to Christmas holiday delay. The second time they said next week and refunded a portion of my money. The third time next week. Today they act like I purchased the 6-8 week and told me it may be 10. I didn't ask for a refund, I asked them to get it done so I could get tot he doctor. This is truly unacceptable. People pay for the rapid results generally because they are ill, not because they are curious. Your company just keeps lying to me. I am so over it.

  Sequencing.com

  Date: 08/11/2025

  Thank you for sharing your experience, and were very sorry for the stress and delaysespecially given your medical *********** clarify:Your kit did exceed the expected 23 week rapid timeline. After quality review, your sample required resequencing due to low DNA concentration, which is a rare occurrence but extends turnaround time to ensure accuracy.Our team issued a refund for the ultra-rapid service fee.Please contact our support team with any remaining concerns.

• Review fromCaley D

  Date: 12/06/2024

  1 star
  Worst service you will ever find for genetic testing. They don't let you know that they will opt you in for the premium account which charges you monthly. They make it almost impossible to cancel or opt to the free option. They also save your payment information, but you can't delete it from their site. They don't even let you keep your results. You have to try to download them before you opt out of the free version. Horrible expirence

• Review fromLawrence C

  Date: 11/29/2024

  5 stars
  Recommended. Less expensive than going through my doctor. Accurate results.

  Sequencing.com

  Date: 11/30/2024

  Thank you for your review!

  Sequencing.com

  Date: 12/04/2024

  Thank you for your review.