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Business Profile

Biotechnology

Sequencing.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Biotechnology.

Reviews

Customer Review Ratings

2.03

Average of 36 Customer Reviews

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Review Details

  • Jean C

    Date: 04/10/2025

    ******! I did the test looking specifically for BRCA results (without their knowledge as to why I did genetic testing). My test came back POSITIVE x2. Given my strong family history of breast cancer, I was referred to specialists. However, the week before my first appointment, my BRCA results disappeared from their website. Gone. Took days to reach a human, and even then I received just a generic cut-and-paste email that didn't make any sense to me. Long story short, they had some sort of error and failed to notify me (and presumably others) of the error. My repeat testing ELSEWHERE indicated that I have BRCA variants with uncertain significance and no known pathological variants. I wasted plenty of money thanks to their inaccurate tests and poor customer service.

  • Graham H

    Date: 03/22/2025

    Website is poor. You cannot delete your Genome or file online. All the "free" Apps are clickbait. You also have to request they do not use your genome for research (its in the small print nobody reads), Promises but doesn't deliver.

  • Whitney B

    Date: 03/11/2025

    I paid for the most expensive wgs and it was advertised with a year of free ******************. I reached out with no response so I bought the $200 app with 3 free months and have yet to get in touch with anyone. I also accidentally bought a report or two duplicate because they didnt show up in my reports or I looked in the wrong spot. When I wrote about the issue I was told no refund so its hard to see this as helpful at this point. It has a ton of information but no tips in talking to your doctor about it and its nearly impossible to bypass the egos of physicians. There needs to be clear instructions. Im extremely disappointed. I thought it would open up doors for my health but its just another scam at the end of the day.

  • Angela F

    Date: 02/11/2025

    My ** couldn't find out what was wrong with me with multiple blood tests. Decided to order the kit..it came quickly and I had my results in about 7 weeks. Now I have some answers to my symptoms. I haven't had any issues with the subscription or billing. I did do my research from the reviews . I am really happy with the company.

  • Lorie S

    Date: 01/22/2025

    Lies, Lies, Lies I am having medical issues and purchased the kit with all of the reports. I opted for rapid processing 2-3 weeks. We are in week 7 and no results. When I first questioned where my results were it was due to Christmas holiday delay. The second time they said next week and refunded a portion of my money. The third time next week. Today they act like I purchased the 6-8 week and told me it may be 10. I didn't ask for a refund, I asked them to get it done so I could get tot he doctor. This is truly unacceptable. People pay for the rapid results generally because they are ill, not because they are curious. Your company just keeps lying to me. I am so over it.

  • Caley D

    Date: 12/06/2024

    Worst service you will ever find for genetic testing. They don't let you know that they will opt you in for the premium account which charges you monthly. They make it almost impossible to cancel or opt to the free option. They also save your payment information, but you can't delete it from their site. They don't even let you keep your results. You have to try to download them before you opt out of the free version. Horrible expirence

  • Lawrence C

    Date: 11/29/2024

    Lawrence C

    Date: 11/29/2024

    Recommended. Less expensive than going through my doctor. Accurate results.

    Sequencing.com

    Date: 11/30/2024

    Thank you for your review!

    Sequencing.com

    Date: 12/04/2024

    Thank you for your review.

  • Yasmin C

    Date: 11/28/2024

    Yasmin C

    Date: 11/28/2024

    Sequencing service is just as described. I got my kit results on time and I have found them very helpful. I use the ** chat several times a week when i have a question about my DNA and think it works well.

    Sequencing.com

    Date: 11/29/2024

    Thank you for your review!

    Sequencing.com

    Date: 12/04/2024

    Thank you for your review.

  • Dean R

    Date: 11/09/2024

    Dean R

    Date: 11/09/2024

    My experience was excellent. Took only 5 weeks to sequence my dna and get results. Took just under 5 weeks for my wife to get her results. When I had a question, support got back to me within a couple hours. The results helped me pinpoint the cause of my symptoms when nothing else had helped.Before I ordered our kits, I read reviews on trustpilot and here. I was concerned after reading the reviews here but since the trustpilot reviews were so much better, decided to give it a go. After getting our results and experiencing the service ourselves, my experience was nothing like these *********** do get to keep all of the reports that are included with your kit regardless of whether you proceed with the subscription (someone mentioned you have to pay for the reports or the subscription but that wasnt my experience because my wife didnt continue her subscription and can still access her reports). There are other reports for sale in their marketplace but Im not interested in genealogy or nutrition so I havent purchased ******** very happy with sequencing and found that they provide a very high quality service.

    Sequencing.com

    Date: 11/11/2024

    Thank you for your review.

  • Lisa C

    Date: 10/17/2024

    Lisa C

    Date: 10/17/2024

    2 failed kits and no explanation of why. Save your money.

    Sequencing.com

    Date: 11/11/2024

    Thank you for your feedback. A full refund was provided. We apologize for the failed kits - due to strict quality controls at the laboratory, if there isn't enough DNA obtained from the swabs then the lab is unable to proceed with sequencing. While we do provide free replacement kits if the kit fails at the laboratory, we also provide refunds if a customer doesn't want to proceed with a replacement kit.

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