Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

USTech Support
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3rd, 2022 I purchased a three year subscription of MyCleanID identity theft protection for $212.43.
    One of their support agents remotely accessed my computer and activated my account even though I specifically told them I didn't want them to have access and that I was perfectly capable of activating it myself. Also, every email I have received from them has gone into my spam folder. Nothing I have experienced so far leads me to believe I can trust this company. I have requested a refund of my subscription multiple times through email, live chat, and over the phone. I received a single reply through an email saying that they were sorry to hear I wished to cancel and that I would have to contact them by phone. Every time I've tried through live chat the chat gets disconnected and when I call I get put on hold and ultimately disconnected.

    Order ID: *******

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 5, 2022/10/25) */
    ***********
    *************************************

    Date: 10/25/2022

    Complaint ID: **********************************************

    Dear*********,

    Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

    Our records reflect that on October 3, 2022, you purchased a package (order *******) which included a 3-year prepaid license for MyCleanID Software for 1 PC and a 1-year license for our MyCleanId Identity Protection service, at a total cost of $212.43, each to be renewed at the end of their respective prepaid terms. Our records also reflect that on this same date, you purchased a 1-year license for our iolo System Mechanic Ultimate Defense, at a promotionally-discounted price of $31.98, to be renewed annually; this purchase also included a one-month free trial of our 24-hour Technical Support, LiveTech, which would renew monthly starting in November 2022 at a cost of $19.95 until canceled (order *******.)

    As you have requested, all subscriptions have been cancelled, effective October 20, 2022. Nothing further will be billed to you, unless you choose to place a new order for one of our services in the future. We have also issued a full refund for your purchases (a total of $244.41) back to the original payment card. Please allow 3-5 business days for credits to be reflected.

    If you need further assistance, please contact USTech Support Customer Service toll free at ******************************************
    Senior Manager Contact Center Operations

USTech Support is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.