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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a problem with my HP Printer. After trying to fix the problem myself, a pop up screen showed up indicating they, My TECH.tex, I TECH TECHNOLOGY, I-TECH Group TYP LTD, which gave me the impression they were selected by HP to help users with printing problems. Once I called, 102.2020, I spoke with****** *******************) or (**************) ext. 1009. I was assigned Customer ID # ******** and was charged $535 to my Master Card. ****** indicated the $535 included tax and it was for a LIFETIME PROTECTION....no more charges for "unlimited devices and MicroSoft Office free for lifetime). On July 29, 2021 I had another problem with the HP printer and called and was told that I was using an old version of Windows and I needed to go from W8 to W10 which they charged me $150.00 Today, 9/20/2021 I received an email (which I am glad to include or scan to anyone who can help) where I was told my card or bank would be debited $599.00. I called back and****** answered. No mgr can help.
Business response
01/12/2022
Business Response /* (1000, 5, 2021/10/08) */ ******************************************************** Date: 10/8/21 Complaint ID: ****** ****************** Dear Ms******** Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Please be advised that based on details of your complaint we believe you may have filed your complaint with the wrong company: we have no association with My TECH.tex, I TECH TECHNOLOGY, I-TECH Group TYP LTD; we are unable to locate any account for you with USTech Support using your name, phone number, or email address provided in your inquiry. Please contact the Better Business Bureau of San Jose, CA for further assistance in this matter. We regret any inconvenience and hope this information is helpful. If you need further assistance, please contact US Tech Support Customer Service toll free at ************. Sincerely, ******* Contact Center Operations Director Consumer Response /* (2000, 7, 2021/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 14, 2021/10/28) */ ***Document Attached*** I inadvertently missed sending you this invoice from USTechSupport, the company that indicated they do not have any information regarding me. I am scanning you 2 pages from them. ************* Complain #****** Business Response /* (4000, 16, 2021/11/08) */ ********************************************************* Date: 11/8/21 Complaint ID: ****** ******************* Dear Ms.******** Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. As noted in our previous response, we are unable to locate any account for you with USTechSupport using your name, phone number, or email address as provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. Just as you have reviewed our BBB profile and contacted us to inquire about a subscription using your information, we encourage others do so as well in order to keep themselves safe: never give out personal information to anyone you don't trust, whether in response to an email, a pop-up, or a website you've linked to from an email or web page. US Tech Support will also never ask our customers to download something in order to cancel any accounts they may have with us. If you need further assistance, please contact USTechSupport Customer Service toll free at **************. Sincerely, ********* Senior Manager Contact Center Operations Consumer Response /* (4200, 18, 2021/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email I received clearly stated the name of the company I am complaining about. However, they state that another company used their name....to me that it an easy "out" of the complaint. I am glad my card was not charged, and a new card issued. I will be more diligent and careful in the future by not being so trusting. At this time, we can close this complaint. Thank you for your time: BBB.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received an email from the company saying my subscription will automatically renew in the amount of 499.98. I do not know who this company is or what its about. I do not want this to renew. I called the number that was given and he said I would have to be at my computer to generate a code to cancel. This does not sound right. Please stop any communication with me and delete me in your data base. I do not know who this is.Business response
02/16/2022
Business Response /* (1000, 5, 2021/10/08) */ ***************************************************** Date: 10/8/2021 Complaint ID: ****** *********************** Dear************** Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. If you need further assistance, please contact US Tech Support Customer Service toll free at **************. Sincerely, ******. Contact Center Operations DirectorInitial Complaint
09/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an e-mail stating that I had recurring billing subscription in the amount of $499. I only recall about two years ago being placed in contact with them by HP Support. Because of the price and the damage that was done to my hard drive I refused the service. I was routed to three different departments in an effort to cancel the subscription. The last one was supposed to be their billing department ************** They said the account was closed & I had a refund coming. They went into the hard drive to make the refund of $200.00. Instead the refund deposit was for $*****. The person I spoke to sounded as if he was from India. The initial deposit showed up in my checking account, but has since disappeared. In the meantime, stupid me, I forwarded to them $***** in gift cards. The area code on the e-mail 845 is New York state. Area code 510 is the San Francisco area. I am going to contact my bank, but do not expect any results and have given thought of contacting the F.B.I.Business response
10/25/2021
Business Response /* (1000, 5, 2021/10/08) */ ****** *********** ********************************************** Date: 10/8/2021 Complaint ID: ****** *******@hotmail.com Dear Mr. ***********, Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. If you need further assistance, please contact US Tech Support Customer Service toll free at (801) ********* Sincerely, **** S. Contact Center Operations DirectorInitial Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received an email from US Tech regarding a renewal. I have not signed up with this company for any services. I spoke with a man (heavy accent) to tell him to cancel any subscription and not charge any credit card or checking account. When I asked for him to verify my information, he gave me an incorrect name for the account I supposedly signed up for. I told him the name was incorrect. Then he hung up on me. . .. . This seems like a scam company and an scam email. I will be watching my credit cards to ensure I am not charged by US Tech for $499 effective Sept. 17, 2021.Business response
10/28/2021
Business Response /* (1000, 5, 2021/10/08) */ **************************************************** Date: 10/8/2021 ************************************** Dear *********, Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. If you need further assistance, please contact US Tech Support Customer Service toll free at *************** Sincerely, ******* Contact Center Operations DirectorInitial Complaint
09/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I get an email stating that I was going to be charged for a service that I never signed up for. States that I need to call this unreachable mobile phone number to modify or cancel. I am supposed to be charged $499 tomorrow. This is not valid and I don't even know what card info they are supposed to have.Business response
10/28/2021
Business Response /* (1000, 5, 2021/10/08) */ ********************************************************* Date: 10/8/2021 ******************************************** Dear***********, Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. If you need further assistance, please contact US Tech Support Customer Service toll free at *************** Sincerely, ******* Contact Center Operations DirectorInitial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have received an email notification from a company by the name os US Tech Support that a membership, which I never ever enrolled into, will be renewed today and charged to the credit card or bank account I have on file with them. I called that company and they were very rude and told me that I should shut up and listen and that I have a member ship with them. I hung up the phone.Business response
10/27/2021
Business Response /* (1000, 5, 2021/10/08) */ *************** ******************************************* Date: 10/8/2021 Complaint ID: ****** ***************@yahoo.com Dear Mr. *****, Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears you received a phishing email that was not sent from our company. If you need further assistance, please contact US Tech Support Customer Service toll free at (801) ********* Sincerely, **** S. Contact Center Operations DirectorInitial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
A company by the name of US Tech Support has sent me a phishing email about a computer technical support contract that I never signed up for. They have sent me a notice that they are going to collect **** for their services. The email came from *****************@gmail.com. The address noted in the email is: US Tech Support XXX XXX XXXX ************** ***** ***** ******, ** XXXXX, ****** ****** After calling their phone number in the email, I was instructed to install an executable file (exe) that I had to run to cancel the service. I never run executable files in any email, which gave me a clue that this is a scam. I also found online, through research, that this is a scam email. I want these people prosecuted to the full extent of the law.Business response
10/15/2021
Business Response /* (1000, 5, 2021/09/28) */ *** *********** ******************************************* Date: 9/28/2021 Complaint ID: ****** *******************@yahoo.com Dear Mr. ***********, Thank you for contacting us through the Better Business Bureau. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Unfortunately, we are unable to locate an account for you using your name, phone number, or email address provided in your inquiry. We regret if you have received an email from someone advising they are us; however, as stated above, we are unable to locate any accounts for you with the provided information. It appears - as noted in your complaint narrative - that you received a phishing email, which was not sent from our company. Please be advised that it is outside our control if someone is contacted by a third party advising they are part of US Tech Support. Just as you have reviewed our BBB profile and contacted us to inquire about a subscription using your information, we encourage others do so as well in order to keep themselves safe: never give out personal information to anyone you don't trust, whether in response to an email, a pop-up, or a website you've linked to from an email or web page. US Tech Support will also never ask our customers to download something in order to cancel any accounts they may have with us. We hope this information has been helpful, and appreciate the time you have taken to provide your feedback about your experience. If you need further assistance, please contact US Tech Support Customer Service toll free at (801) ********* Sincerely, **** S. Contact Center Operations Director
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Get a QuoteCustomer Complaints Summary
89 total complaints in the last 3 years.
7 complaints closed in the last 12 months.