Business ProfileforThe/Studio

I was told that they had no problem accepting a PO from my school district for senior challenge coins. When they didn't get delivered on time, I contacted them to get a timeline. They said they never started because they cannot accept a PO. When I copied the emails and highlighted where I was told they would accept our PO and they would keep me updated on the status, they ignored me and have not replied since. Now, this year's seniors are missing out a good tradition because it's too late to make arrangements with another company.I guess our order isn't big enough to matter to them, but they make things that people buy to give as gifts, rewards, and it our case tradition. I have disappointed students now because The Studio cannot figure out how to communicate well and obviously the whole team is not on the same page.

We would like to thank you for taking some time to bring this to our attention and we take this opportunity to thank you for your feedback which allows us to serve you and other customers better. We apologize that your PO request upon reaching out on 03/27/2024 wasn't fulfilled due to the purchase order (PO) option is strictly limited to Schools/Universities and Government institutions and the order process will start: (Sampling stages to Shipping) once you meet the requirements for eligibility as well as Guidelines and Procedures to push on our system. Moreover, a purchase order is not considered a form of payment and we never received the check payment to proceed with the order. In response to this, we are doing a full analysis of this issue, the root cause, the impact, and we are also implementing a number of checks and measures to ensure our staff discuss fully the procedure in applying for our PO requirements. Hence, customers are encouraged to process a regular order to proceed with the order for non-qualification if they do not meet the eligibility requirements. We will also assess your complaints to ensure that proper process improvement can be put into place and we are currently working to improve our end-to-end user experience, so your feedback on this topic is definitely being heard and your email will be shared with the team during our next user flow discussion. If theres anything else, we can do to improve your experience with us - please dont hesitate to reach out and we would love to help in any way we can!Thank you,The Studio Team