Reviews

Review Details

• Review fromAnn N

  Date: 04/25/2025

  1 star

  Ann N

  Date: 04/25/2025

  Spokeo falsely advertises free reverse phone lookup. It is not free. Do not be fooled, and don't waste your time! Zero stars!

  Spokeo, Inc.

  Date: 04/28/2025

  Dear Requester:
  
  I am sorry to hear this. I received your customer review to the ********************** page for Spokeo, on April 25, 2025 regarding our service, and I am happy to assist in resolving this matter.
  
  Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost. Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase. I apologize if this was unclear.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Review fromPhil H

  Date: 04/22/2025

  1 star

  Phil H

  Date: 04/22/2025

  The company scams you by charging you an unnecessary subscription for $29.95. I opted to get a single ***ort where I unticked or selected the option that made it pretty clear that I did not want a subscription. What did Spokeo do? They charged me for the subscription anyways. I call the company and told them I did not want a subscription in the first place. So, the service *** cancels the service and tells me he can only refund $11.98, and not the full amount. Why just $11.98 and not the full amount? After that I talked to my card company who is disputing the charges. So, why can spokeo only refund $11.98 instead of the full amount for a subscription I clearly said I did not want? *************, please avoid like the plague. ***, do whatever it takes, take action. These scammers are counting on your inaction. This douchebag of a company should not be allowed to get away with this.

  Spokeo, Inc.

  Date: 04/24/2025

  Dear ****:
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on April 22, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromJudy C

  Date: 04/20/2025

  1 star

  Judy C

  Date: 04/20/2025

  Im trying to take my information off this site and find it impossible to do so. Their Opt Out procedure requires you to copy your own url from their site and when I did, the form tells me it is not valid. I think this site should be disabled from selling peoples information!

  Spokeo, Inc.

  Date: 04/23/2025

  Dear ****: 
  
  I received your customer review to the ********************** page for Spokeo on April 20, 2025 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. 
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. I apologize if this was unclear.
  
  That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Therefore, I've gone ahead and removed your information from being displayed on our site. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromJustice K

  Date: 04/16/2025

  1 star

  Justice K

  Date: 04/16/2025

  On April 7, 2025, I was looking for a way to make a search on a particular number that keeps bothering me. I was looking for a free service to do that one-time search on the number. Spokeo **** offered $0.95, which I made a one-time payment for. On April 16, 2025, I realized they had saved my payment information and had taken $29.95 from my account through ******. I contacted them for a full refund, but they won't refund me. Upon back and forth, they decided to give me $11.98. This is a fraudulent company, and I entreat everyone to be careful when doing business with them.

  Spokeo, Inc.

  Date: 04/18/2025

  Dear Justice:
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on April 16, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromApril S

  Date: 04/15/2025

  1 star

  April S

  Date: 04/15/2025

  Just like everyone else I paid $.95 not knowing I was signing up for a subscription. I cancelled the payment and was charged anyway after the one-week trial period. I disputed this with ******. I don't know what Spokeo told them, but ****** ruled in their favor. I've appealed because my account with ********************** clearly states on a big teal banner across my account page that the trial was cancelled and I have no subscription with them and cannot use the services they charged me for on 3/31/25. The shady practice of tiny print to get you onto a subscription service you didn't want (the trial text is way smaller that the one-time fee text) is bad enough, but this makes me furioius. I canceled, was charged, denied use of service. I have the screencaps of my account and I've sent them to ****** in an appeal.This is a warning to everyone using Spokeo- cancelling the trial doesn't work and if you dispute it with ****** you will lose the $29.99 plus the service you unwittingly paid for.

  Spokeo, Inc.

  Date: 04/16/2025

  Dear April:
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on April 15, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  Upon further review, it appears that you had cancelled your subscripton on the same day on which your renewal charge processed. Furthermore as you have stated, you have disputed this charge with ****** to which they have already issued their determination. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromDiane W

  Date: 03/14/2025

  1 star

  Diane W

  Date: 03/14/2025

  I paid $.95 for one time. Unknowingly this signed me up for a monthly charge that they never made clear. I have now been charged for four months. I paid through ****** so no initial receipt nor document re recurring charges. Now, after complaining, they only want to refund me for a small portion of the $120 I am out of pocket. Its a despicable way to do business.

  Spokeo, Inc.

  Date: 03/17/2025

  Dear *****:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on March 14, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on March 12, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent back on March 14, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromDavid H

  Date: 03/13/2025

  1 star

  David H

  Date: 03/13/2025

  Complete rip off. After continuing to add money it continued to not tell me anything I was searching for. Robbing people left and right out of money they worked hard for

  Spokeo, Inc.

  Date: 04/14/2025

  Dear *****:
  
  I am sorry to hear this. I received your customer review to the ********************** page for Spokeo, on April 13, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Review fromMelanie W

  Date: 03/05/2025

  1 star

  Melanie W

  Date: 03/05/2025

  This is definitely a scam. I was told it was going to only be $0.95 and ended up being charged $30 a week later. Nowhere did it say that ** have to pay that. I filed a dispute over 48 hours ago and we are still waiting on a response from spokeo. I want my money back.

  Spokeo, Inc.

  Date: 03/10/2025

  Dear *******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on March 5, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on March 3, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent back on March 6, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromChristopher B

  Date: 03/04/2025

  1 star

  Christopher B

  Date: 03/04/2025

  This company started charging me a membership fee without my permission. Very criminal and deceptive. I work in the medical field and see people perform and help others daily. Then you have people like this, who spend their time trying to take $30 dollars from someone. Parasites.

  Spokeo, Inc.

  Date: 03/06/2025

  Dear ***********:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on March 4, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromPAMELA N

  Date: 02/28/2025

  1 star

  PAMELA N

  Date: 02/28/2025

  Spokeo is not an upfront company. They trick you into paying for what appears to be a complete background check...no disclaimer that court revords are NOT included. I advised consumers to beware!

  Spokeo, Inc.

  Date: 03/03/2025

  Dear ******:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 28, 2025, regarding our service, and I am happy to assist in resolving this matter.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************