Reviews

**************** (s) office complaint filed *** complaint filed. Perhaps this company will be paying another $800,000 The same *** employee is now involved in this case. Deceptive Consumer Practices.The employee list of this company will go viral to ensure transparency to all the deceptive business practices against consumers.

This site charged my card an additional $19.95 when I only purchased the $1.95. Now I have to cancel my card and dispute the transaction because they refuse to refund me my money back. The background check is c*** and a waste of time you could use ****** for free. THEY NEED TO BE BAND FOR SCAMMING CUSTOMERS!

Dear Trinity:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 11, 2025, regarding our service, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

They are a complete scam. KEEP CHARGING YOU, but then cant "find" your account to cancel. SCAMMERS!

Dear ******:

I received your customer review to the ********************** page for Spokeo, on February 10, 2025 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

Unfortunately I was unable to locate the Spokeo account or accounts in question with the information provided in your complaint to assist you with your concern. It is quite possible that there is another account that you are referencing under a different email address. 

To help you further, please provide the following information:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged?
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
?- card type(s) ****** MasterCard, etc.)?
- any other email address(es) (other than the one used to contact us)?
- if ******* the email address associated with the ****** account?
- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

Alternatively, please contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo *************

SCAM, did one search and was automatically signed up for a "seven day free trial" for $29.99 and called within three days as was told I can only be refunded $11. RIP OFF

Hi there, ******:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 10, 2025, regarding our service, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

SCAM ~ BEWARE I purchased 1 search for 95 cents like 5 days ago and woke up at 3:30am this morning with an email from the fraud detection center via my personal bank. Spokeo charged me $29.95 WITHOUT MY PERMISSION. DO NOT TRUST THIS WEBSITE BECAUSE THEY ATTEMPTED TO TAKE MONEY FROM ME AND NOW I HAVE TO VISIT MY BANK FOR A NEW CARD.

Dear Requester:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 3, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

Nope ~ I never paid for a trial. Your company scams innocent people and I'm glad the fraud department reached out to me to avoid any further unnecessary charges. I had to disable my previous bank card and get a new one because SPOKEO is clearly known to be fraudulent or my bank would have never reached out at 3:30 am. I think the owner and supervisors should be told to Stop taking advantage of people. I will be sure to let the public know to keep others safe. I would have never started a negative review for no reason. Whoever is leaving a comment, you need to realize that this is seriously FRAUDULENT and you making it "appear" a different way is just shady and highly suspicious.People BEWARE!

I payed a one time fee to receive information on Spokeo. They charged me $0.95 on Jan. 25 and then proceeded to charge me monthly for a subscription membership today which I never consented to. I have not received and did not find any extra service for this subscription.

Dear Requester:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 2, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

Bad company, very limited information and deceptive charging!! Buyer Beware I would never use these services again !

Dear ***:

I am deeply sorry to hear this. I received your customer review to the ************** page for Spokeo on January 25, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

I received an unexpected charge on my credit card through ****** for a subscription to Spokeo. I don't even know what that is. When I called to get it refunded, they would only refund $11 of the $29.95. And then the employee told me the only reason they did that was because they care so much about their customers. I am a retired disabled Senior Citizen and really can't afford this unexpected and unwarranted charge. This company seems very uncaring and taking advantage of people. ******. Seems like a racket to me.

Dear *****:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on January 24, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

I was doing a background check and got basic information for $14.95 but it was not accurate based on my knowledge of the person. I paid $19.95 extra for more detailed information based on their promotion of unlocking more public records hoping the information would be clarified with more details. When the extra report was finished and I opened it up it had the same exact information in it that the basic report had - nothing more, nothing less. I called Spokeo and asked for refunds because both reports had obvious errors in them based on my knowledge of the person. Spokeo gave me the $14.95 refund but refused to give me the $19.95 refund because the customer service representative said "the report had information in it so we don't give refunds on that level." I said "even though the information was the same and wrong?" He said "yes." Spokeo is a scam. Don't use them.

Dear *******:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on January 7, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

Strange response. Looks like a form letter with typos. My only other suggestion to people is to check yourself or someone you know BEFORE you get scammed into paying for additional information. Then you will know if you are being scammed

This is definitely a scam that this business needs to be shut down and sued. I have my account not active for while now and its still charging my account ***** a month cause of 0.95$ I also have the statements to prove this. I just need refund. Also I see everyone comments and spokeo says the same thing to each customer. Definitely a scam it doesnt even say about the *****$ renewal for every month. And please spokeo dont comment I can see you saying the same thing to everyone who complains. You deserve to be sued and shut down period this very bad business.

Dear ****:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on December 131, 2024, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to an account. As a reminder, each account is associated with a specific email addresss so it is possible to have active subscriptions on different accounts under diffrent email addresses. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************