Reviews

Review Details

• Review fromDiane W

  Date: 03/14/2025

  1 star

  Diane W

  Date: 03/14/2025

  I paid $.95 for one time. Unknowingly this signed me up for a monthly charge that they never made clear. I have now been charged for four months. I paid through ****** so no initial receipt nor document re recurring charges. Now, after complaining, they only want to refund me for a small portion of the $120 I am out of pocket. Its a despicable way to do business.

  Spokeo, Inc.

  Date: 03/17/2025

  Dear *****:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on March 14, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on March 12, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent back on March 14, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromDavid H

  Date: 03/13/2025

  1 star
  Complete rip off. After continuing to add money it continued to not tell me anything I was searching for. Robbing people left and right out of money they worked hard for

• Review fromMelanie W

  Date: 03/05/2025

  1 star

  Melanie W

  Date: 03/05/2025

  This is definitely a scam. I was told it was going to only be $0.95 and ended up being charged $30 a week later. Nowhere did it say that ** have to pay that. I filed a dispute over 48 hours ago and we are still waiting on a response from spokeo. I want my money back.

  Spokeo, Inc.

  Date: 03/10/2025

  Dear *******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on March 5, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on March 3, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent back on March 6, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromChristopher B

  Date: 03/04/2025

  1 star

  Christopher B

  Date: 03/04/2025

  This company started charging me a membership fee without my permission. Very criminal and deceptive. I work in the medical field and see people perform and help others daily. Then you have people like this, who spend their time trying to take $30 dollars from someone. Parasites.

  Spokeo, Inc.

  Date: 03/06/2025

  Dear ***********:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on March 4, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromPAMELA N

  Date: 02/28/2025

  1 star

  PAMELA N

  Date: 02/28/2025

  Spokeo is not an upfront company. They trick you into paying for what appears to be a complete background check...no disclaimer that court revords are NOT included. I advised consumers to beware!

  Spokeo, Inc.

  Date: 03/03/2025

  Dear ******:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 28, 2025, regarding our service, and I am happy to assist in resolving this matter.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromchris m

  Date: 02/19/2025

  1 star

  chris m

  Date: 02/19/2025

  Spokeo is crooked as h*** Did a 75 cent search and never agreed to a subscription .Once I complained , they refunded me 11 dollars of a 29 dollar charge and saId thats all they would refund .Do not use this company as they are a sham .

  Spokeo, Inc.

  Date: 02/21/2025

  Dear ***** *****:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo, on February 19, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromja j

  Date: 02/12/2025

  1 star

  ja j

  Date: 02/12/2025

  **************** (s) office complaint filed *** complaint filed. Perhaps this company will be paying another $800,000 The same *** employee is now involved in this case. Deceptive Consumer Practices.The employee list of this company will go viral to ensure transparency to all the deceptive business practices against consumers.

  Spokeo, Inc.

  Date: 02/14/2025

  Dear Requester,

  I'm so sorry to hear this. 

  If you can explain more about the issue, I would be more than happy to see if I can remedy things. 

  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. 

  
  Thanks 
  -Spokeo *************

• Review fromTrinity B

  Date: 02/11/2025

  1 star

  Trinity B

  Date: 02/11/2025

  This site charged my card an additional $19.95 when I only purchased the $1.95. Now I have to cancel my card and dispute the transaction because they refuse to refund me my money back. The background check is c*** and a waste of time you could use ****** for free. THEY NEED TO BE BAND FOR SCAMMING CUSTOMERS!

  Spokeo, Inc.

  Date: 02/12/2025

  Dear Trinity:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 11, 2025, regarding our service, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromAmanda F

  Date: 02/10/2025

  1 star

  Amanda F

  Date: 02/10/2025

  They are a complete scam. KEEP CHARGING YOU, but then cant "find" your account to cancel. SCAMMERS!

  Spokeo, Inc.

  Date: 02/12/2025

  Dear ******:
  
  I received your customer review to the ********************** page for Spokeo, on February 10, 2025 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  Unfortunately I was unable to locate the Spokeo account or accounts in question with the information provided in your complaint to assist you with your concern. It is quite possible that there is another account that you are referencing under a different email address. 
  
  To help you further, please provide the following information:
  
  - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged?
  - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
  ?- card type(s) ****** MasterCard, etc.)?
  - any other email address(es) (other than the one used to contact us)?
  - if ******* the email address associated with the ****** account?
  - exact amount(s) charged and transaction date(s)
  
  Once the account is located and verified, I'd be happy to assist you with your concerns.
  
  Alternatively, please contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Review fromRobert F

  Date: 02/10/2025

  1 star

  Robert F

  Date: 02/10/2025

  SCAM, did one search and was automatically signed up for a "seven day free trial" for $29.99 and called within three days as was told I can only be refunded $11. RIP OFF

  Spokeo, Inc.

  Date: 02/12/2025

  Hi there, ******:
  
  I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on February 10, 2025, regarding our service, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************