Reviews

I was doing a background check and got basic information for $14.95 but it was not accurate based on my knowledge of the person. I paid $19.95 extra for more detailed information based on their promotion of unlocking more public records hoping the information would be clarified with more details. When the extra report was finished and I opened it up it had the same exact information in it that the basic report had - nothing more, nothing less. I called Spokeo and asked for refunds because both reports had obvious errors in them based on my knowledge of the person. Spokeo gave me the $14.95 refund but refused to give me the $19.95 refund because the customer service representative said "the report had information in it so we don't give refunds on that level." I said "even though the information was the same and wrong?" He said "yes." Spokeo is a scam. Don't use them.

Dear *******:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on January 7, 2025, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

Strange response. Looks like a form letter with typos. My only other suggestion to people is to check yourself or someone you know BEFORE you get scammed into paying for additional information. Then you will know if you are being scammed

This is definitely a scam that this business needs to be shut down and sued. I have my account not active for while now and its still charging my account ***** a month cause of 0.95$ I also have the statements to prove this. I just need refund. Also I see everyone comments and spokeo says the same thing to each customer. Definitely a scam it doesnt even say about the *****$ renewal for every month. And please spokeo dont comment I can see you saying the same thing to everyone who complains. You deserve to be sued and shut down period this very bad business.

Dear ****:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on December 131, 2024, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to an account. As a reminder, each account is associated with a specific email addresss so it is possible to have active subscriptions on different accounts under diffrent email addresses. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

reviewed before I purchased. I only someone's email address to submit some important information. The next day I checked my financial account and discovered that I had two charges ($19.95 and $29.85). I am elderly and not computer literate. Apparently, I also ordered an enhanced search by mistake. I asked for a cancellation of both charges. I was told by ******* (customer **** that she could not provide a refund of the $19.95 and that I would only get a refund of $11.00 to be deducted from the enhanced portion. Therefore, I am being charged. That means that I am being charged $38.80 for an email address. SPOKEO IS A SCAM AND TAKES ADVANTAGE OF THE ELDERLY. If I could give Spokeo a double zero, I could. This is a legitimate review of my experience. I will never ever use Spokeo again!

Dear ****:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on December 12, 2024, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.

If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

Did not tell me they were going to charge me every month! Just the 95 cents!

Dear *****:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo on December 12, 2024, regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo *************

SCAM and BAIT AND SWITCH If I could give it a 0 rating I would. The $0.95 one time search produced information that was more than 5 years outdated and no longer applied to the person I was searching for. This one time search automatically reverts to $29.95/month automatic charge. It took 2 phone calls and 2 days to get this canceled. I won't ever use this service again

Dear *******:

I received your customer review to the ********************** page for Spokeo, on November 18, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I can confirm that this subscription has already been disabled back on November 17, 2024. This discontinues all future charges for Spokeo.

Upon reviewing your account, I see that this matter has already been fully handled with a Spokeo ************* agent back on November 18, 2024, where your concerns were fully addressed.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

I just found out Ive been charge by this company when I was searching for my aunt. The site offered to reveal the information for $0.95, I would have been a happy customer that returned every now and then to use the Spokeo service. Unfortunately it didn't end here. it appears Spokeo used the $0.95 transaction to setup a recurring $24.95 monthly payment that started 7 days after my original purchase. In other words, they were providing me the record I sought for $0.95 in return for a 7 day trial of their $24.95 per month service. The only problems were: 1) they never mentioned this was a 7 day trial for a full subscription, 2) they never sought permission from me to setup a recurring transaction for the past 2 years. I got a recurring payments from my debit card. I disputed the transaction from ******* and gave me a provisional credit while investigating the fraud. This practice seems at a minimum to be deceptive, and quite possibly is illegal for the ********, ********** based company. they didn't let me know I needed to cancel if I didn't want to be charged for the full subscription. This is a scam

Dear Requester:

I am sorry to hear this. I received your customer review to the ********************** page for Spokeo, on November 17, 2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please note, since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo *************

I used Spokeo service online, the charge was $0.95 , but my card was charged $0.95 and . unauthorized $29.95 and $22.30. the website is fraudulent

Dear Valued Customer:

I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo, on November 16, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

As requested, I can confirm that this subscription has been disabled today, November 18, 2024. This discontinues all future charges for Spokeo. Furthermore, the only charges made to your account was the original $0.95 charge and the renewal charge of $29.95. I do not see a charge of $22.30 that you reference. 

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo *************

Will trick you into paying $19.95 and refuse to give your money back for incorrect information. PURE TRASH!!!! Don't use ever!!!!!!

Dear ******:

I received your customer review to the ********************** page for Spokeo, on November 16, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I can confirm that this subscription has already been disabled back on November 15, 2024. This discontinues all future charges for Spokeo.

Upon reviewing your account, I see that this matter has already been handled with a Spokeo ************* agent back on November 16, 2024, where your concerns were fully addressed.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

This company is the worst ever. I only authorize 1 time for .95 cent with my Venmo account, but afterward it automatically charged me ***** then *****. When I called them they didnt even help me and didnt even give me back my money, instead told me to dispute with Venmo. I explained to them that ***** said they couldnt get my money back and denied my disputes, they said I can cancel the automatic withdrawal with Venmo but that is it. I am very upset that such a big company is a thief to an helpless individual.

Dear ****:

I received your customer review to the ********************** page for Spokeo, on November 10, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.

Please keep in mind that we currently only support names, phone numbers, and addresses in *****************. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. 

Upon review, it appears that a trial service for $0.95 was initially selected and since it was not disabled, it acrued a charge of $29.95 on it's renewal date. Also, an additional background report was purchased for $19.95. I can confirm that this subscription has already been disabled back on November 5, 2024. This discontinues all future charges for Spokeo. Again, I apologize if this was unclear.

Since you mentioned that you have already contacted ***** regarding these charge, I encourage you to contact them again regarding their decisions on these outcomes.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo *************

I search for "Find a phone number for FREE" and I end up with Spokeo, Inc. and find out that the search is not free. I'm sick of finding most everything on the internet is a scam. Something should be done about these sites that lure unsuspecting searchers to a site by saying "for free", when there is nothing free about the site at all.

Dear *****:

I received your complaint to the Better Business Bureau page for Spokeo, on October 24, 2024 regarding our service, and I am happy to assist in resolving this matter. 

Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo *************