Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
They were supposed to report my rent and they have not! They will not respond and I will be taking legal action.Business response
11/09/2023
Hi *******,
Thank you for taking the time to connect with us by phone. Were glad that we were able to establish a plan to move your rent verification forward and clarify anything that might have been unclear from our previous communications. We apologize if there was any inconvenience youve experienced with the delay in completing your rental verification.
In reviewing your account, we were missing information required for us to complete your rental verification. As we had discussed, as soon as we receive the pending items from you, we will expedite your verification process and reporting of your rent.
Please also note that at this time, no fees have been collected. You will be charged only when we are ready to report your rent. If you have any other questions about providing the necessary information, please dont hesitate to reach out to us. .
RentReportersInitial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8 11 23 I signed up for this service and I was charged $95 a few days later I was charged another $10 as they completed my review. On 8 17 23 they added this to my credit report. It dropped my Equifax score by 42 points and my TransUnion by 28 points. I have never been late on my rent and signed up to raise my score or lower it. I called to cancel and receive a refund as the service did not do advertised. I have received neither at this point. My next step will be to leave negative reviews everywhere if I do not receive a refund and have this removed from my credit.Business response
08/28/2023
Hi *****,
Im so sorry to hear that youve had an unpleasant experience and that adding your rent to your credit report did not impact your score as you had expected.
Your request for a refund was received shortly after we had reported your initial rent history to ***********. At that time, we were pending confirmation of a successful post of your tradeline. Our terms of use state that a refund will be issued once your credit score is updated. We apologize if this was not communicated well in our initial response.
Per our conversation last Friday 8/25, we have issued a full refund and removed the tradeline from your credit report. Please allow a few days for these changes to be reflected.
If we can be of any help in future, please let us know.
RentReportersInitial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is not great for helping build credit at all number one it took 2 payments to go through to tell me that would not be eligible to continue the program due to my late rent in April I paid for the months of May ,June , all I asked for was the return of my money due to not being able to use the months I paid for which was in May and June( that I was not late on ) . The business denied my claim so I am writing this to inform people that they do not answer the phones at all you have to wait at least 5 minutes on the chat system to get anyone it also closes out 23 seconds if you are in active (WAITING) for someone to chat with.Business response
07/21/2023
Hi ******,
We are sorry to hear that youve had an unpleasant experience.
We made numerous attempts to reach your landlord over the course of these months. During this time, we also reached out to you various times regarding your account status but did not hear back. In June, we finally heard back from your landlord regarding your April payment and sent you an email on June 5th to let you know we received a reply.
Your account was then cancelled on July 18th per your request, and your monthly subscription payment returned.
Unfortunately your request for a refund is outside of our policy and we tried to reach you by phone and email yesterday 7/20 and today, to discuss.
We are sorry to hear that you had a frustrating time connecting with us by phone. Due to the high volume of calls we have received recently, we have asked our customers to chat with us. It sounds like you encountered some challenges with chat as well and we are looking into what might have caused the issue.
When you have a chance, please email me at ***********************************. I would appreciate an opportunity to connect and answer any questions you may have.
*******Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for this company and was told that they couldnt get in touch with my renter so I should cancel. I cancelled the account a total of 3 times now over the span of almost 2 months and each time Im being advised that my refund was processed and it will take 3-5 business days. Each time I speak with a representative they claim no refund request was ever processed but thar they would do it right away. Still no refund of the *****. This company is a huge scam and a rip off and needs to be out of businessBusiness response
06/29/2023
Hi ******,
Thank you for reaching out.
Our records show that we were able to get in touch with your landlord and subsequently reached out to you for additional information/documentation to resolve payment discrepancies reported by your landlord. However, we never received the requested information. Per your request, we processed your cancellation. While your request for a refund falls outside of our refund policy outlined here, **********************************************, we honored your request as a courtesy. The funds were returned to you on 6/2/2023. If you still have not received the funds, please let us know.
If we can be of any assistance in the future, please dont hesitate to reach out to us.
RentReportersInitial Complaint
05/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had an account with ********************** for years. I recently rejoined and the experience has been terrible. The reps are not communicating with me and I've been informed that a unknown individual is associated with my address but no explanation has been given which is a huge concern. Please assist with getting the correct information updated or completely removed. Please reassure me that no one is getting credit for my history.Please have somebody inform me without cause why my account was closed and what the process is if an apartment community doesn't respond to verification.Business response
05/25/2023
******,
Were so happy to have you back and am sorry that youve had an unpleasant experience. As communicated in our conversation and email exchanges from this past week, your rent payment history has been reported and is up to date through April of 2023. We did have difficulty verifying your rent history with your landlord, as you know, but finally received confirmation on 5/8 and reported your rent payments.
As for the email communication you received referencing another customer, that was a mistake made on our part when drafting the message. We apologize for the confusion this has caused. This did not in any way have any impact on your reporting or your identity.
In instances where a landlord refuses to verify your rent history we provide our customers the option to provide proof of payment to allow us to verify their rent history.
Please let me know if I can address any other concerns. We look forward to continuing to help you make the most of your rent.
*******Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Thursday Feb 9, 2023 Rent Reporters took ***** out of my checking account unauthorized , I cancelled there services within 48hrs of initial contact . They have refused to refund me the money when there was no service provided . I have called several times and no one will help . Please ask them to refund the ***** that was withdrawn from my account . Thanks in advanceBusiness response
03/20/2023
Hello ****,
We are disappointed to hear that you had an unpleasant experience. The offer code you used to sign up required that you enroll in RentCheck, a free service that allows us to verify and report your rent faster. You should have received an email reminder to enroll in RentCheck and that if enrollment wasnt completed by the communicated date, our standard set up fee would be charged. As a courtesy, we have issued a full refund.
We would appreciate an opportunity to report your rent and help you make the most these payments you make each month. Please contact me directly at ************************************* and we can figure out what other option I can provide to make that happen.
Thank you,
RentReportersInitial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
MAJOR SCAM!!! Paid for subscription on 2/11/13.They asked for documents that I wasn't comfortable sending as that was not full you disclosed before they take your money. Tried to contact them but it was the weekend. Called on 2/13/23 asked for a refund. Was told that's no problem someone would be contacting you to complete the refund process. No call. Got an email saying my refund was denied because the couldn't verify who I am. I just want .y money back. I feel scammed and stolen from. How can you not give a refund because you can't verify me, but can take my money without verification??? Sounds fishy.Business response
03/20/2023
*******,
Hello *******, we are disappointed to hear you had an unpleasant experience. In order to be eligible for a refund, our customers must do their part in validating their identity. The requirement exists because our contracts with the credit bureaus impose rigorous requirements to combat synthetic identity theft. Synthetic identity theft is where fraudsters create fake credit files to obtain fraudulent loans. Left unchecked synthetic identity theft will not only undermine RentReporters existence, but also our national credit system. We dont take this responsibility lightly which is why all customers are required to accept our terms of use before enrollment.
Please reach out to our customer service team to determine eligibility for a refund.
Thank you,
RentReportersBusiness response
03/20/2023
*******,
Hello *******, we are disappointed to hear you had an unpleasant experience. In order to be eligible for a refund, our customers must do their part in validating their identity. The requirement exists because our contracts with the credit bureaus impose rigorous requirements to combat synthetic identity theft. Synthetic identity theft is where fraudsters create fake credit files to obtain fraudulent loans. Left unchecked synthetic identity theft will not only undermine RentReporters existence, but also our national credit system. We dont take this responsibility lightly which is why all customers are required to accept our terms of use before enrollment.
Please reach out to our customer service team to determine eligibility for a refund.
Thank you,
RentReportersInitial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company attempted to defraud me of money as well, for services that were never rendered. I signed up for a free trial which they tried to leverage into a paid monthly fee.Business response
02/21/2023
Hi *******,
Thank you for your time today and for letting us clarify the monthly subscription cost of our service, which was not a component of our limited time offer to waive your signup fee. Were so glad that you were able to take advantage of this promotion and that youve seen such a significant change to your credit already, simply by adding your rent history to your credit report! We hope your credit continues to thrive as we continue to report your rent each month.
RentReportersInitial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the past 8 months, I have reported to Rent Reporters my current address and the contact address of my landlord several times each month. For the past 8 months, they continue to take monies from my bank account and make zero effort to update my address, contact my landlord, nor perform any of the services they are paid to do. I am tired of repeating myself over and over, for the past 5 months I have asked them to respond, to either rectify the issue or refund me and they continue to ignore me month after month. I want all of my monies refunded where they have failed to do the work they were paid to do.Business response
03/16/2023
Hello Devon,
Thank you for reaching out. Our records show that your account had been on hold, pending a billing resolution. When we were finally able to resolve the matter, we received your cancellation request and issued a refund on 1/19/2023. We hope this has been resolved to your satisfaction but if you have any other concerns or questions please let us know. If we can be of any help in future in helping you make the most of your rent, please let us know.RentReporters
Initial Complaint
11/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have scammed me out my $95! This company is a complete rip off. They are a credit builder program but refuse to report my account to credit bureaus and also refuses to refund me. They are stating they can't verify my ssn, so why not refund me if you can't complete the service. I basically paid $95 fir an application? How are you charging a service before completing the service and also refusing to refund for not being able to complete the service? How can you keep a payment on a service that was never rendered. They cancelled my account with ease but are refunding to refund me. It's been over a month with no resolution and I've reached out multiple times. I seek a full refund on services.Business response
01/05/2023
Business Response /* (1000, 5, 2022/12/15) */ *******, Thank you for your feedback. We were unable to complete our verification of your account details and reached out to you for help with obtaining the additional information required by the credit bureaus, to report your rent payments. Your request for a refund falls outside of our terms of use HERE however, we were happy to make an exception and issued a full refund of $94.95 on November 30, 2022. If we can be of assistance in future, please let us know. Per our terms: RentReporters offers Monthly and Annual subscriptions. The Monthly subscription has an initial and recurring payment charge each month. The subscription will be created, and the initial charge posted, on the day that your initial rent history is ready to be reported to a credit bureau, and the subscription will auto-renew every month on that date going forward. The Annual subscription cover a period of 12 months, will be created and charged on the day you sign up for service, and will auto-renew on the anniversary each year. RentReporters
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
62 total complaints in the last 3 years.
19 complaints closed in the last 12 months.