ComplaintsforUnified Parking Service Inc.
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was wrongfully given a citation for a parking permit I paid for at the ******** lot on*************** I have tried messaging Unified Parking but they have not gotten back to me. I have a statement in my credit card statements that show I paid the 10 dollars for the parking permit.Business response
01/23/2023
Consumer Response /* (2000, 6, 2023/01/18) */ I was able to get a hold of the business and clear up the issue. The situation has been resolved.Initial Complaint
08/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I parked in a lot with no parking attendant. I paid via mobile phone, which included the input of my driver's license. When I came back to my car, there was a parking ticket for $56.00. The ticket is made to look like a city parking ticket, but it is not. There is a threat that if not paid, the ticket will go to a collection agency and more unknown fees would have to be paid. After I received the ticket on my windshield, I walked over to the kiosk where I paid. There are a lot of signs and a small one saying to put a receipt on the dashboard. Being I paid through my mobile phone, I did not receive a receipt. When I went online to investigate, I found that many people believe this company is scamming them. I tried calling two of the company numbers and nobody picked up the phone and there is no recording. This is terrible *********************** is a common place for tourists.Business response
10/10/2022
Business Response /* (1000, 5, 2022/09/22) */ Contact Name and Title: ******** Contact Phone: ************ Contact Email: ********************************* Dear Gentle person, This is to inform you our phone lines and voicemails are available to our customers 24/7. Toll free ********************************** - customers can also e mail us at ********************************** Please ask Customer to reach out to us. We will gladly investigate and void the Citation in question should we determine parking fees were paid in full on line. Thank you,
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
4 complaints closed in the last 12 months.