We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Pest Control Services

          Dewey Pest Control

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pest Control Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/26/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I cancelled my ********* service in ******** ***** Dewey forgot to cancel the automated payment so a payment of $80 was taken out of my checking account. I called immediately and they said they would issue me a refund. We are now in the end of *** and I have called several times and each time they have been incredibly **** and said it needs to go through several channels of corporate and that I will get my refund when I get my refund. Incredibly **** and I want MY money back immediately. It was ****** mistake so I should have gotten my refund immediately. NOT HAPPY!

            Business response

            06/22/2022

            Business Response /* (1000, 5, 2022/06/08) */ Contact Name and Title: ******** ***** Contact Phone: XXX-XXX-XXXX Contact Email: ******@deweypest.com Good afternoon, The refund for the $80.00 incorrectly charged to your credit credit was processed and customer should have ready received funds back on credit card charged.

          • Initial Complaint

            04/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            ***** has been servicing my home since a very long time. I have been paying *** every month non stop. I found rats inside my house, I discovered that the representative was not servicing my home properly, I called several other companies who gave me reports that my attic is a huge mess and there is ********** every where and the rats have caused serious damage that resulted in eating the insulation. When I confronted the supervisor, names ****, all what he can say that it must be my fault, that I must have left a door opened. Didn't take any responsibility or even apologized. I have reports and pictures that supports my claim. Now they keep harassing me to pay them for a service that was not rendered when they should be the ones ************ I finally got another company that found so many openings that the ***** representative never mentioned to me. I had to pay for fixing the problem that ******** from ***** *********** my *****

            Business response

            07/01/2022

            Business Response /* (1000, 5, 2022/04/28) */ We are very sorry that one of our customers feels we did not provide excellent service. The outstanding balance will be adjusted so there is nothing owed on this account.

          • Initial Complaint

            03/17/2022

            Complaint Type:
            Billing Issues
            Status:
            Unresolved
            I am and have been on auto pay for many years with dewey at my current address as well as old addresses. Dewey messed up and applied part of my auto pay to an old account that should not have had a balance. From that point on dewey would state that I was behind in my payments. Somehow even when I would make extra payments they would still show me behind. I have talked to them several times with the most recent one being a little over a month ago. They had stated they would fix the issue and get back to me only for them to tell me once again this month I was behind. I requested to close my account due to these problems which they cared less about and they ended up charging me what I was supposedly behind which isnt accurate

            Business response

            06/30/2022

            Business Response /* (1000, 5, 2022/03/29) */ We are so sorry for the frustrating experience our customer had with our accounting and service! This is not how we have stayed in business for 93 years and grown to one of the largest family-owned pest control businesses in California. The cancellation is being finalized, and we offered to have a technician come out this month and give one more full service at No Charge to the customer, as an apology for his frustration. Unfortunately the amount that was charged was to cover a past due amount for service which was rendered previously. If the customer would like to review the details of the services we would be glad to acknowledge his request. Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The amount was only past due due to your error in charging my auto pay to my old account after I moved my service. Terrible business. I spoke to several people several times every time someone telling me they would resolve the issue and never did.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3090 E Foothill Blvd

          Pasadena, CA 91107-3116

          Get Directions
          (877) 339-3973

          Customer Complaints Summary

          14 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.