Complaints

This profile includes complaints for JE Groups's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JE Groups

  75 W Nuevo Rd STE E324 Perris, CA 92571-0801

• 

  JE Groups

  778 S Redlands Ave # 1739 Perris, CA 92570-2487

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JE Group called and advised that I owe a debt. After reviewing the debt I entered into a payment arrangement with them. I had a person I was working with. I tried to reach out to JE when I needed to make a new arrangement. The phone number that they gave me no longer worked. No payment came out the following month, called again, same thing. Fast forward 3 months, they call and tell me I have been missing payments. I inform ***********************, the very rude woman from JE who called, that the phone number I had for them did not work she literally laughed and said that was not possible. After giving her the TWO phone numbers she continued to state that I was in breech of my agreement. This interaction, amongst many, has let me know that this company is, at the very least, shady and operating in a way that is no conducive to good business. They are not accredited, have constantly changing contact information, and rude, pushy employees. I have contacted my attorney as anyone who receives calls from them should.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JE Services contacted me regarding a debt that I owed. They were very rude, threatening legal action, raising their voices at me, telling me I'm too young to have this debt go on my credit. They verified my personal information, without me telling them first so I believe it was legitimate. I paid them $131 total and planned to pay $100/month for 12 months. Today, right before the next payment was due I decided to do some research. Turns out JE Services is not a licensed company, I checked the **** Directory, nothing. So then I decided to call the original creditor. They told me they sold the debt to a collections agency called Huntington, found them on the **** directory no problem. Now I dug deeper and found that the address given on my "receipt" is an actual address but the suite number does not exist, I verified by calling other businesses at that address. Next, the phone number listed on the "receipt" was different than the phone number on my bank account, okay not that suspicious, but when looking up the phone number there isn't a business tied to it. I finally called JE and the "manager" refused to give me the company license number or **** ID number, they legally have to provide one of the two. After much discussion with an attorney, they are in fact, scammers and illegally collecting peoples debt payments without any power to legitimately pay off the debt. JE, don't respond to my post with the lies you said to others on BBB. My lawyer will take you down and make sure you never take money from anyone ever again.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted a month ago by J&E Services. They claim they are collecting a debt from 2008-2009 from Best Buy. They have my full name and social. I know that this was an actual debt but it was also paid off to another collection company about 3-4 years ago. The woman on the phone refused to accept that I had already paid and was threatening that they were going to call my employer and let them know that I have a debt in collections. Since I was at work and just couldn't take the time I said fine, I'll set up a payment plan until I can find the proof that it was already paid. I haven't had a chance to go through my records to prove it but now they weren't able to charge this months payments for reasons I do not understand and they are calling non-stop saying there will be a warrant out for me. I am pretty sure this is all fake and they are just scammers.

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are telling me I owe 700 dollars I don't have any clue what's ys for so I did some of my own research an find out they are scamming people out of there money claiming you owe an it's going to be on your credit when they even tell you why and when telling me that they have made attempts to reach me at an address that was five years ago can you please stop it . I am not giving any money up until I know this is not a scam and if it is y'all need to be stop first all acting a if y'all are a credit union.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/9/2023 I received an incoming call from an individual promptly stating that there were papers that I was being served that I had not signed for. The individual stated I must confirm name and DOB to speak with me when I requested information in regards to the call. I was transferred over to a representative at J & E Services that told me it was in reference to a "financial matter" and they had a "file" on me. When I asked for further information without being comfortable disclosing any information, I was transferred to a floor manager, ******. I confirmed that they were speaking to the Person's name they gave and my date of birth, which matched my personal information. I told them I was concerned and asked them specifically what they meant by "file" and what was this in reference to. ****** said that this was in reference to a purchase I made in 2016 for "*******" using my social and DOB for $60.34 I let them know I had never made such purchase and definitely not with social or DOB (as I adhere to strict privacy measures). ****** said if I did not make payment that this would go to court and that the burden of proof had already been accepted. I asked by who and she proceeded to say that I was put into collection in 2017-2018 and that my checking account would be frozen and my financial institution would be contacted for 7 years. At this point I asked additional questions and ****** then transferred me to a supervisor. I let the supervisor know that I had not dealing with "*******" and was still not sure what this was for and I was concerned because she recited by DOB and full social security. I stated I had never given permission for any of these dealing nor their permission for use of my social. She stated I had an account and had made a check to *******. I explained I didn't have checks issued since 2004 and was deeply concerned about how my social and DOB and accusation of non-payment. At that point I was hung up on. I am deeply concerned of the threats used.

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about a mint ago threatening phone call about credit card debt I was unaware of, they then kept gaslighting saying you have money issues. They said if I dont make payments then my credit would be penalized for 10 years.. please help before I make a payment

• Initial Complaint

  Date:05/14/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by business to settle an account. I can no longer make contact with the company as their phone numbers are not valid. I have read reviews and it sounds like the business is a scam and I have been charged over $300. I want my money back and for them to stop charging me as they are not BBB accredited

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started calling me and demanding I owe 1000.00 for a landline from 2002 which is over 20 years ago through Sprint. I stated they had my last name wrong and I never had a landline. They then stated I was 2 signatures away from garnishment. I asked what address this was associated with and they did not have that information. I stated I would like to fight this in court and they stayed I was not able to and that I was only able to pay this immediately. I told them this was erroneous and statute of limitations might be considered although I did not owe this debt. They told me it was on my credit report ,30 years ago and now I can't dispute it. I gave them 400.00 on my husband's credit card and now I'm scared they are stealing funds and information. Please help and guide me.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text saying that there was two failed delivery attempts. I called the number and it was J & E Services saying that I had a debt from 2007 and they had sent a letter of intent to an address I have not lived at in almost 20 years. She also said she had my social security number. She threatened that if I didn't pay today right now that they would be able to stop me from having a bank account for seven years and even though I told her they cannot garnish my Disability payments she said that whatever card or bank account my payments were as part of they would be able to get my money regardless. Please stop these people!

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just contacted by an ***** from JE Services. I was told about a $570.94 debt from 2016 to a credit collection Company named Certigy. Certigy was collecting on behalf of Porter Cheverolet. I informed ***** that I was aware of that debt but that I recalled satisfying it years ago. I was told over and over that I needed to satisfy the debt immediately (during the call) to avoid wage garnishment and/or levies on my bank accounts. I agreed to go through my files/bank statements to find documentation that the debt was settled; however, I was pressured to pay anyway and that if I already paid it they would reimburse me. I never received any communication them (she stated a letter was mailed out 45 days ago after a background check - I purchased my home 7 months ago yet the address he quote was my prior. A simple Lexis report would have provided my current address - also I have mail forwarding for 1 year). I have received zero phone calls even though I have had the same phone number since 2016. I told her this was never on any of my credit reports and also they I just purchased a home and my lender didn't find it either (even though they found a medical debt from the same time period that wasn't on my credit report). I explained that I have no problem paying if my memory wasn't correct but I needed them to mail me something stating who they were, original debtor, amount, dates, account numbers or even a docket # for the alleged judgement but she refused. I was transferred to Eric who reiterated everything ***** said. While on the phone with him I decided to check BBB only to find many folks who experienced the same non-sense. You can't just say I owe money and expect me to fork it over to some strange company I've never heard of especially when I recall paying the debt, its not on my credit report, and I received ZERO communications in the mail regarding it. I'm still going to check my records. If I owe, I will pay the rightful owner of the debt.