ComplaintsforStoneridge Chrysler Dodge Jeep Ram

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used vehicle from this dealer in June 2023. ****************************************************************************************************** the *** system. I can not fix it through *** myself. Only the dealer can fix it. I have tried to resolve it through the dealer but am being ignored. I have taken time off work to resolve this. They are violating the law but don't care. I legally can not drive the vehicle I am paying $820 per month for

  Business response

  05/03/2024

  Hello *****,

  Our DMV manager have tried to contact DMV investigation on this situation of a discrepancy mileage that was reported to DMV before this vehicle came into our inventory.  We were not told by anyone that there was a mileage discrepancy until we tried to register the vehicle when you bought it.  The manager  has made at least 20 phone calls to DMV headquarters to try to get a hold of someone to give us an update so that we can update you.  It has been a crazy situation which we have to be at DMV's mercy for them to figure out what is the problem.  

  We have tried all aspects but was told we have to wait for DMV investigation to complete their work and update us on the outcome.  We are as frustrated as you are but not by not making any attempts to resolve this.

  Thank you for your patience in this matter.

  Customer response

  05/06/2024

   
  Complaint: 21658318
  
  I am rejecting this response because they have not tried. They refuse to talk to me directly 
  
  Sincerely,
  
  ****************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On August 31st, I left my car for repairs and arranged for a person named **** to provide updates via text. I've attached images from our text conversation, highlighting that I've been consistently reaching out to inquire about the progress. Fast forward to January 5th, when I visited and paid in full, expecting to retrieve my car. To my surprise, someone informed me that my car wasn't ready and hadn't even been in repairs yet. They promised to contact me on January 8th, Monday, to commence work on my car. However, a week has passed with no communicationno texts or calls from them. Today, January 12th, I called and attempted to reach the director to address this issue. It took me about 30 minutes to finally connect with someone who could answer my questions, although she wasn't the director. She informed me that the latest date I could pick up my car is Tuesday, January 16th. Additionally, she mentioned that the director is currently out for lunch, with no specific return time. I provided her with my phone number and text number, requesting the director to call me back. I am currently awaiting their response.

  Business response

  01/22/2024

  So ******* dropped off her PT cruiser with us back in End of August/Beginning of September.  Upon drop off, we did notify her that MOPAR does not carry all the parts for her vehicle and there may be majo delays on getting items for her vehicle due to the age of the vehicle.  Also due to 3 different models of the PT Cruiser when getting parts from MOPAR Vintage supplier, we did run into some issues that she was made aware of.  Then around the same time, the *** struje started si we dud bit receive any parts  for anyone's vehicle for over 45 days.  The advisor had many interpreted calls from this customer as she could not speak and would use an interpreter on every call.  We had to warn this customer twice for getting very disrespectful and cursing over the phone when she could not understand about the part delays.  She did authorize all the work per diagnosis.  

  We also helped her out tremendously with discounts on parts and even waived her last bill of $600.  Nowadays it is not easy to waive any amounts on bills because we are all working to keep costs down so waiving her $600 is a big deal for us.   Her vehicle was repaired and returned to the customer.

  We have a lot of repeat customers who come back to us for business so we do extend good customer service to all our customers in order to  stay in business for a long time which we are. 

  Thank you and hope that you enjoy your repaired vehicle.

   

  Customer response

  01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and disagree with what actually happened but I was able to pick up my car last week. So I guess I find that this resolution is satisfactory to me.
  
  Thanks for your help - 

  
  ***************************

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This April of 2023 My registration for a 2013 ****** Tundra expired. I purchased the vehicle from Stoneridge dodge two years ago. When i went to have the vehicle smogged it failed to pass. Apparently there was after market parts put on the vehicle. the explanation that **************** said was tampered with. I went in person to the dealership and spoke with the used car manager *********************. He said he would look into it for me and get back with me. I was upset because they sold me a car that would not pass smog and i paid over 30K for a used truck. None of the performance parts that are illegal was disclosed to me. After several text messages i was getting no where with **************. I demanded that this be resolved since i was going to either have to pay to fix it or they could fix it, or they could trade the car in at the value they sold it to me for. It was their service department that passed the smog. Oddly how one year later it failed to pass and was tampered with. So i went down there again the salesman ***** who sold me the truck said he would give me a good deal. While he was showing me the truck he told me that my truck was a piece of s*** and that it was a ****** truck. Little did he know my complexion is white but i am Hispanic. I didn't say anything and he sat down and tried selling me a truck for $1,540 a month. My current payment is only $542 a month. This dealership not only sold me an illegal vehicle, but their staff is unethical and racist. I also replaced the front end the first week i purchased the vehicle.

  Business response

  01/15/2024

  Our service manager **************** called you but your voicemail box is full so he could not leave you a message.  You can call him at : ****************** because he said he needed to take a look at your vehicle.

  The ********** Smog laws changed drastically January 1, 2023 so when you purchased the vehicle in 2022 in January it was not illegal but he is willing to take a look and see if he can help in any way.

  Thank you

  Customer response

  01/16/2024

   
  Complaint: 21147534
  
  I am rejecting this response because:

  They could have cooperated with me when i first drove there and had an issue. Instead they ignored me tried to upsell me then insulted me with racist remarks. If i purchased the truck in 2022, wouldn't they keep up with all changes in smog control and ensured that all vehicles they sold would meet further restrictions. it is not likely that they found out that the laws would change just like that. I am sure there was proper and timely notices that were provided by the state to ensure that all laws were known and that service providers could plan and prepare for any future incidents. In addition, he can be more specific when the service manager claimed that they laws had changed the same year i purchased the vehicle. Last time I checked anything that changed the air flow to improve performance has always been illegal. The smog failed due to tampering- Tampering is removing or making inoperable any system or device used to control emissions from a motor vehicle engine. The motor vehicle is defined as any self-propelled vehicle designed for transporting persons or property on a street or highway. Oct 18, 2023. I also searched for any new laws in 2023 and this is what i can only find- As of January 1, 2023, ********** will be placing roadside emissions monitoring devices (REMD) at locations around the state. These devices check emissions on any vehicle that passes it. If the device determines a vehicle may be a high emitter, the owner will receive a Notice to Submit to Testing. Which means the service manager is just trying to downplay the situation. I spent $1,400 dollars changing the front struts, rotors, and brakes the week after I purchased the truck and the rear is still bad and needs replacing the custom front lights don't work properly, and the horn never worked. What type of safety inspection did they do on this vehicle. Lastly, it doesn't solve the issue of discrimination due to race. If the truck was a piece of s*** and a ****** truck, why did they sell it to me. Why didn't ***** say that to me when he sold me the truck???? I am considering taking this to *************************** and 7 On Your Side - ABC7 News. I am sure they would love to help me specially since I am Hispanic and i was sold a piece of s*** ****** truck. Or should i file a complaint with Chrysler- Dodge. I know that it is a big deal to lose a star on the dealership rating. My phone was on Silent yesterday, I was not aware of any phone calls but I did see a missed call from the dealership. 
  
  Sincerely,
  
  ***************************

  Business response

  01/22/2024

  As per your situation:  Smog laws starting 2023 have changed dramatically.  That is true, there can be no modifications done to cars anymore that has to do with emission controls

  There are exceptions for modifications as as companies that go through carb compliance and they are issued a CARB# for the modification.  

  I would like to request you to come by so that our service department can take a look at what mofifications you are referring to.  Our service department can compare it to our inspection and it may be something as simple as needing a CARB#.

  Please make an appointment at our service department and ask for *** ******** director) when you come in.   He will take care of you.  Thank you

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got my jeep compass last year and as soon as I got it I was presented with an issue that I brought in right away! They had my car for 5 to 7 days just basically sitting because the car was still making the ticking noise once I went to go pick it up since it was done. I was told if the problem got worse I would need to bring it back, fast forward my axle is off my jeep compass and I bring it back like I was told and no one can seem to help me but advised me to get into a new car and contact my bank and tell them I can no longer make the payments on my old car (basically telling me to do a voluntarily repossession.) The problem isnt me not making the payments its them issuing me a faulty vehicle. I have brought my vehicle into this store multiple times, they only have 1 record of me being here which is crazy. This store will scam you out your last cent! They just want the money

  Business response

  01/04/2024

  ****************,

  As per your concerns on the vehicle that you purchased.  As per our records, it shows that we have checked on your vehicle and found that the ticking noise was not present when the technician test drove the vehicle.  Also out of good will, we changed and did not charge you for the battery.  Every time you bring the vehicle in for repair, we always open a repair order so that we can always go back to the repair order to see if work was done to your vehicle.  It is your responsibility to make sure that you get a repair order opened and that the vehicle is being looked at.  If there was only one repair order opened then we have done what needed to be done to your vehicle.

  It is in our interest to take care of you as our customer and also your interest in us to do the job for you.  We always take very good care of our customers because we open our doors to do good business for our customers.

  We are not in business to scam our customers because we will have no customers.  We have a lot of satisfied customers that come back and buy vehicles from us and bring their vehicles to our service department.

  Thank you

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new vehicle from this dealership on Nov 5, 2023. And I had to return back to the store on Nov 7, 2023, Nov 14, 2023 and Nov 16, 2023, because of some factory defects I found around the vehicle. For one issue on the windshield, they said it needs top manager's approval and would reply me back with a solution by Nov 15, 2023. This never happened. On Nov 16, I was told it would take several hours to fully inspect the issues. So I left the car there. Since then, the service department and service advisor became ghost. My phone call was transferred and no one answer. I left message and no one reply. Basically, I don't know what they have done to my car. And they do not provide loaner or rental coverage even though these issues are their responsibility.

  Business response

  12/01/2023

  Hello ************ ****,

  The windshield situation was not brought up at delivery because that way we can have the Chrysler factory take care of it.  Chrysler factory warranty  specifically states that it has to be brought up during delivery for certain situations to be covered and windshield is one of them.

  We can try to buff it out for you if you like but that is what we can offer you at this time.

  Thank you for your purchase.

• Initial Complaint

  08/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Jeep Wrangler with a 4 year warranty on December 16th, 2022 as a Christmas present for my son. The day after I bought I found out that the heater didnt work and the dealership said they work fix it. When I took the Jeep in for the repair I advised them that it also leaked water when it rained and they said they would check it for leaks. I got the car back 3 weeks later with the heater fixed but the floors still had puddles of water. Took the car back the next day so they could check the carpets for mold since the water had been sitting there for 3 weeks. When I picked the car up again they said there was mold mold and that they had ran it under water for 20 minutes and they didnt see any leak. Within a few days it rained again and the inside of the Jeep was soaked, took it back to the dealership again. About 5 weeks later I get the Jeep back and when I washed it the next day, again the inside was soaked. Took it back again 2 more times and it still leaks. I filed a complaint with Jeep Headquarters and they said they spoke with the service department at the dealership and were advised they had exhausted all options other than replacing the hardtop, which the sales rep had already told me they were doing, but they wouldnt cover the cost for the replacement which would be $6000.

  Business response

  08/14/2023

  Hi **************,

  Let me find out from the service department as to the situation and have the service director give you a call 

  Customer response

  08/15/2023

   
  Complaint: 20463404
  
  I am rejecting this response because this has been going on since I purchased the Jeep back in December and they have had multiple opportunities to resolve the issue.
  
  Sincerely,
  
  *************************

  Business response

  08/15/2023

  Hi,

  The service director is on vacation and he is the one that can look into your issue and help find a resolution.  It is not in your best interest to reject.    We do have process and procedures to follow to find a solution for you.  All businesses run on that motto.   I totally understand your concern but I am sure after you speak with the service director you will find that we are in business to take care of our customer.  .  That is what we need to do to find out exactly what really happened so that we can find a solution for you.  I am very sure that you are interested in a solution then I will address this with the service director who is coming back to work on Friday.  He can research what happened in detail so that he can address it with you. 

  Thank you!

  Customer response

  08/19/2023

   
  Complaint: 20463404
  
  I am rejecting this response because I have given the dealership every opportunity to fix the water leak since I purchased the car 8 months ago. I even waited for 2 days after the service director would be back from vacation and still have not heard back from the dealership. The last time I went in person to complain about the water leak still not being fixed I was told by the sales manager not to worry about the leak because it wasnt going to rain for the next 8 months. Even the Jeep headquarters contacted the dealership and was told they had exhausted all options and the only other thing they could do was replace the entire hardtop which would cost $6000 and they would not cover the expense. Even though the last time they had the Jeep for over 5 weeks I was told by my sales rep that the reason they had the car so long is because they were replacing the hardtop, which was a lie.

  
  Sincerely,
  
  *************************

• Initial Complaint

  05/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid for luxcare application to my truck I purchased new. Took it in and dropped it off and when I received it there was a chip in the truck to the metal. The service manager assured me they would fix it. Two months later it still hasnt been fixed. *******, a customer relations rep, said she would get it fixed but I havent heard from her and she wont return my calls for over 4 weeks. They upsold me services for a new truck and then damaged it during the service and now wont correct the damage. Its pathetic and I hope other people can avoid being treated so poorly.

  Business response

  06/04/2023

  Hi ********,

  I am sorry to hear that you have not heard back from the service manager nor *****************  Let me address this issue with them and give you a call back tomorrow.  Thank you so much for your business and we are here to take care of our customers in every way possible.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2022 ram **** from ********** RAM.They told me I could not see it until I signed the purchase and loan agreement, because the truck was in a warehouse and if they transferred it to their inventory they had to pay taxes on it. I purchased the truck. When I got home I noticed all the door gaps are off/misaligned. especially the passenger side, the doors look like they are open and the vehicle has frame damage. The rear bumper is misaligned as well. I called the salesmen and he told me to take it my local ram dealer for a warranty repair. My local dealer sent me to a local body shop and they told me it is repairable, but the dealer needs to approve it. My local dealer told me they can't approve it because the truck should have NEVER passed the pre delivery inspection and been sold that way. I went back to ********** Ram Saturday. The service manager agreed to get it repaired and needs approval from RAM ****************************** Today I called to ask if they filed the warranty repair. The service manager relayed a message through a service advisor telling me they are under new management and dont have body shops established yet and they do not know when they will not an ETA. Saturday, I told I have a local body shop who already looked at the vehicle and can repair it. He said no it has to be one of their shops. Please help I will probably go to their local news or call ******. It's a $51k truck that I know believe has frame damage and the selling dealer knows it and that's why was never repaired in the first place and would not let me see it until I signed the paperwork.**************************.

  Business response

  03/17/2023

  Hello German,

  ***** from the service department told me that he has contacted the manufacturer and that you are taken care of.  Have you spoken to ***** yet?  I am going to have the service director call you monday and go over your concerns.  If there is anything else that you need, please let us know.

  Thank you

  Customer response

  03/20/2023

   
  Complaint: 19549583
  
  I am rejecting this response because:

   

  The vehicle has not been repaired, I left 2 messages everyday last week and no one has responded. I am attaching an email from my case manager at RAM. Her name is ******, she has also not been able to get ahold of ***** or the Service Manager.

  Again, the vehicle still has not been repaired. I attached the case manager's email from this morning, where she states your dealership has not responded to her.

  I also attached a picture of my door gaps and what a correctly aligned door looks like from the same truck at my local dealership. Your dealer knew it had problems and that is why you did not allow me to see it before purchasing it.

  At this point I want it repaired, my local dealer told me you should have never let that truck pass the *** DELIVER INSPECTION, much less sold it as is. Who knows what else is wrong with that truck and if it is even safe to be on the road.

  PLEASE FIX THIS ASAP. I have local body shops ready to make the repairs, they just need an purchase order from your dealership, since you are the selling dealership. Below is the contact info for my case manager with ***. Please return her calls and also get my repair completed.

  -------------------------------------------------------------------------

  ******
  Stellantis Case Management
  ***************************
  Business Hours - Monday - Friday, 8:30AM to 5PM PST

  email:  *********************************

  -------------------------------------------------------------------------------

  Sincerely,
  

  
  ***********************

  Business response

  03/22/2023

  Hi ********************,

  I have given your complaint to the service manager ***** who told me that he has been communicating with you on your concern and they are going to fix your vehicle for you.   There is not question about fixing it for you but he needs to be able to schedule the time for you.  I will give him your rejection complaint again and have him give you a call to schedule the appointment for you.

   

  Thank you

  
  

  Customer response

  03/24/2023

   
  Complaint: 19549583
  
  I am rejecting this response because:

   

  I received the vehicle back yesterday after the repairs were made. The rushed the job and finished it in one day. My passenger doors are still not aligned. The back door still has a huge gap when it is closed. The front door does NOT close properly. I have to force it to close. From the inside it, it has to be slammed to close. Opening it is even harder. You have use force on the handles and the door then pops every time because it was forced shut when closing. This is a BRAND NEW vehicle. I have put 700 miles on the truck just going from my house to dealership to get them to accept the repairs. After they repaired it the vehicle is worse SHAPE.

  The vehicle has structural damager. My local dealer told me it SHOULD HAVE NEVER been sold, it should have never passed PRE-DELIVERY INSPECTION. I am requesting a REPLACEMENT or buy back.

  The vehicle has STRUCTURAL DAMAGE. I will be filing a report with the local *** inspector and requesting the *** salesmen license be suspended for the representatives that sold me the truck. They told me I couldn't see it until I purchased it. 

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When I purchased the Grand Wagoneer I traded in a 2020 Range Rover and took delivery on June 16, 2022. My Range Rover Sport was appraised at $81,425 by the dealership when I purchased the Grand Wagoneer. Instead of including the equity I had from that vehicle on the purchase agreement directly, the Sales Manager reduced the **** by the trade equity of $19,425. So the adjusted Dealer Asking Price started at $133,425 and was reduced by $19,425 (trade equity), which is why the finalized **** amount listed in the purchase agreement is $114,000 which is not correct. The Sales Manager and I spoke at length regarding my trade equity because my vehicle was worth more than what was owed on it. This vehicle is in the process of being reaquired by the manufacturer for several unresolved repair issues since I took delivery of the vehicle. Now that I'm submitting the paperwork for the buyback under the Lemon Law, FCA/Stellantis will not take my trade in equity of $19,425 into consideration because it was not documented correctly. I just want the purchase agreement corrected so I can be properly compensated by FCA. I also contacted the bank that provided the loan on the vehicle and they said that the dealership committed fraud to the bank and needs to contact them directly to correct the issue. This correction will not cost the dealership one dime to correct but if I get an attorney I'll ensure they are responsible for any legal fees. I have also contacted ***** Blue Book for a Certified Report Value the day of the transaction which further shows proof that my vehicle trade in was worth more than what was documented in the paperwork and is obviously why the Dealer Asking Price was reduced and another reduced just because they wanted to be nice to me. FCA, ************************************* the bank, & the State of ********************************** are now aware of their misconduct.

  Business response

  02/28/2023

  ***************************** signed a legal binding contract on the day that she purchased her vehicle.  *************** understood the selling price and her trade in value which she signed on the contract voluntarily and knowingly agreed to everything that was listed on the legal binding contract.  The lender was not involved in handling the deal so they have no clue as to what **************** is saying.  We did everything compliantly and we are not in business to commit any kind of fraud because we plan to stay in business for a long time to come. 

  This is not our practice to defraud our customers because we will fall out of business with very quickly.   

  We cannot go back on the date to do what **************** wants us to do because legally she purchased her vehicle on the date noted on her contract. 

  If **************** can tell us what is the legal way that we can fix it for her as per her complaint,  we would be happy to oblige.

   We run everything at this dealership in a compliant way and always assist our customers with great customer service.

  Customer response

  03/01/2023

   
  Complaint: 19496018
  
  I am rejecting this response because: 

  As I have stated to the dealership several times, the bank has told me that they are willing to work with them to correct the error made by the dealership. Yes, I noticed the error the night I came home with the vehicle. However, under no circumstance in the world did I think it would ever matter until the vehicle had to be repurchased by the manufacturer under the Lemon Law. If I thought for a second that the error would have caused the manufacturer to now ignore the trade in vehicle equity I'm now owed by them I absolutely would have said something. The fact that the dealership acts as if they are perfect and could never make an error is laughable. This correction will not cost the dealership one dime to correct but if I get an attorney I'll ensure they are responsible for any legal fees. 

   

  There's no way on earth my 2020 Range Rover Sport with less than ***** miles worth $62k and they know that so not documenting the equity in the purchase agreement is fraud because it's not true. I've substantiated this by obtaining an appraisal from ***** Blue Book as of the date the vehicle was traded in and the Sales Manager and I discussed the equity several times and how he calculated the new purchase price however the ****************** did not reflect it properly in the contract. 

   

  This entire experience has been a nightmare. From the day I took delivery there has been problem after problem never resolved which is why it's even being bought back by the manufacturer in the first place. The vehicle was delivered without the air conditioner working at all on the passenger side and when I asked how to operate the TVs in the backseat I was told that they needed to order them and they would call me which never happened. Every time I came into the ****************** there was always a customer angry with the way they were treated and/or their vehicle was not repaired after being there a lengthy time. So to say they provide great customer service is again another lie. 

  
  
  Sincerely,
  
  *************************

  Business response

  03/02/2023

  Your complaint is under review, thank you

  Customer response

  03/05/2023

   
  Complaint: 19496018
  
  I am rejecting this response because:

  I have not been contacted at all in any way (phone, email, postal mail, etc...). So if this is the case contact me and the bank to resolve this matter appropriately. I know they are pretending to act like they are researching this so I can just accept their lack of responsibility and response. It's not going to happen and I'm not going anywhere. I will formally obtain legal counsel because I've already discussed it with local attorneys. So if you are serious follow up and complete what needs to be done. The part that's so ridiculous and ***** is that this correction costs the dealership nothing but look at the time and potential costs at stake if we go to court. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Ram EcoDiesel from stoneridge Chrysler Jeep Dodge RAM about a year ago. The vehicle has not been running for the last month due to manufacture recall z46 which is the high pressure injector pump. At this time there is no known remedy for the recall until I am told the first quarter of 2023. I have called stoneridge Chrysler Jeep Dodge Ram numerous times only to be tossed around to different departments. When I finally did reach somebody that would talk to me all they wanted me to do was to fill out a new application for a new loan to get me into a different truck. The fact that I have an unusable truck that I paid $20,000 down for and won't be able to use for another 7 to 8 months and will still be obligated to make monthly payments on a truck I cannot use was not even taken into consideration. I told them I would like my $20,000 down payment transferred towards another truck and they told me they would not do that. The fact that their salespersons are technically public service representatives and are profiting off selling damaged goods and not willing to come to a logical resolution with me promotes poor business practices.

  Business response

  08/05/2022

  This is a factory related recall and customer ***** has to reach out to the factory to find out what needs to be done.  The factory's phone number is : ************

  We are not involved in any way to rectify the factory's situation on the recall.  Please contact the factory for resolution.  Thank you

  Customer response

  08/08/2022

   
  Complaint: 17674346
  
  I am rejecting this response because the fact that Stoneridge is a dealership using the manufacturer's name they should be working in conjunction with the manufacturer to help resolve the issue. Everything about The Stoneridge dealership in ********** from the phone calls and conversations to their response to my complaint promotes poor business ethics. A business that treats their customers like that should not have a five-star rating. A good business should help the consumer contact the manufacturer as we should work together to help resolve the issue, especially when they profit from the exchange. :
  
  Sincerely,
  
  *******************

  Business response

  08/12/2022

  Your rejection is not valid because we are the in between for you and the manufacturer.  When there is a recall, we as a dealership have no ties to the recall because the manufacturer is solely responsible for fixing the recall.  We are not held responsible for the manufacturer's recall, that is why they advise you of the recall  and not us. You purchased your vehicle a year ago and we lawfully abided by the contract terms on your purchase so a refund is not available at this time.  Please take you recall questions and concerns to the manufacturer.   We already provided you with the phone number to the manufacturer so that you can discuss any concerns you may have with them.  They are the ones to resolve your recall situation.  

   

  Thank you for your understanding in this matter and if you need any other help, we are here for you.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩