Business Profilefor3Stepdivorce

I signed up with the program online 3StepDivorce in September 2023 for both the Document Completion and ************ Services at a combined total cost of $598. I chose them after reading generally good online reviews, and their website which advertised 100% satisfaction guarantee for my divorce proceedings, with was uncontested with no children. The group was responsive at the beginning and filed our initial documents with reasonable speed. Since May this year however I have had to contact continuously to get the final packet sent to me. This has not been made easier by them eliminating their telephone support line and moving exclusively to an email only submission support option. Which offers I quote "You can expect a response within 24 hours" "All support enquiries are recorded and time stamped with an IP address for verification and easy reference purposes" Since May I have emailed multiple times with basically no response or assistance. Because of their lack of action a Court issued Notice of Dismisal had to be extended with a clear instruction from the Court that if the papers are not filed by early September my Divorce will be struck down from the Court Docket. With no repsonse from them, and, now, no way to speak with them as they have shut down their Telephone Line I am filing a BBB complaint in the hope this elicits some action from them . All I am requesting is they send me my "Packet 5" so I can complete the divorce and they can follow through and meet their promises and obligatons. Divorce is stressful and distressing enough without them exacerbating an already challenging and stressed situation. I have retained all correspondence through email showing all of my attempts to get this divorce processed and filed. Emails can be forwarded if needed.I hope you can help