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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was charged for a subscription that my does not use, no refund is available. Order was canceled and there is no way to contact actual person only ai robot.
Business response
07/17/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a chess board from Miko. When it hadn't shipped after a week, I contacted them to cancel the order since it was to be a gift and would not arrive in time for that. After 6 more days, no refund has been initiated. Staff at Miko reply to my emails saying that the refund request has been passed to the appropriate people. Those are just canned replies and I don't believe they will ever process the refund. I believe they are scammers selling products they do not intend to deliver.Business response
07/16/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Miko Robot for my children for Christmas. After opening the product was too juvenile for their age group. I reached out to the company and they approved my return. After returning the product they are refusing to refund my money. I also paid for a subscription that was never refunded as well. The subscription was never used. The return label was scanned in at my local United States postal service. They are refusing to refund my money stating that they never received the package.... Which they did. Also they never refunded my money for the year subscription.Business response
06/19/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered miko mini for my child for Christmas. It was nothing like the advertisement. We never expected perfection on performance but this was a complete waste of money. Miko did not respond to commands, was constantly pausing, loading and doing things not asked of it. I wrote an honest review on Amazon. The company reached out to me aggressively. They wanted to send me a miko in exchange for a review change. I said I'd do it. They wanted proof of a 5 star review. I sent it. They said give us some time to send miko. 6 months has gone by. They were scamming me for a good review. They never sent miko. I have since changed my review from 3 stars to 1 with a description of their underhanded moves. I told my 4 year old he was getting a big miko, the only reason I agreed to do this, and they upset him. He wants one that performs and I have to tell him that neither we nor anyone we have told about this will give them any money because what they did was disgusting. What I really want as a resolution is my time back that I wasted on this toy and these people but I know that isn't possible. I'd love to have my money back because miko is nothing but clutter in the back of the closet and I only bought it based on false advertising. Miko does absolutely none of the things as advertised. Consumers beware, the reviews are not real and the product is not as described.Business response
06/07/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respondInitial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On November 25, 2023, I purchased a Miko 3 for my 6-year-old daughter via the company website, which cost me $181.37 (the receipt from my email is attached to this complaint). I FINALLY received this product after waiting 3 weeks, which was filled with emails giving me the runaround saying there were "unexpected circumstances" and "slight delays", all the while urging me "not to worry".After getting this sorry excuse for a tablet with wheels unboxed, I registered myself through the Parent App, and somewhere along the lines, I had to input my credit card information to get a free trial of the Max ************* I didn't think much of it. Fast forward to when the trial ended and I see a $99 charge on my credit card for the annual Max ************* I immediately contacted Miko directly and asked for them to cancel the subscription and issue me a refund. I had to threaten to escalate the situation (via BBB) before they finally agreed to give me my money back.This is just the backstory leading up to my complaint.One day earlier in April, the Miko 3 just stopped working. I emailed customer support on April 13th, and after some back-and-forth, I was instructed to send the Miko unit back. I was informed that once they received my defective device, a look-a-like Miko would be shipped to me as a replacement. I sent the defective Miko back on April 27th. Since this date, I have received countless emails saying there are shipping delays, issues with the courier, processing problems, etc. One email said my replacement Miko was dispatched via ***** and gave a tracking No., but the status just says "label created" - this was May 7th, it's now May 29th. I even got an email at one point that said it was delivered on March 7th (before I even had an issue with the original unit).I have asked for my money back multiple times - but I get the same response, which is to BE PATIENT. No, no, no. No more waiting on these people. Just give me a refund and keep the **** robots. PLEASE!Business response
06/04/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this updateCustomer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I was issued a refund for the full amount, and it posted to my Credit Card.
Sincerely,
*************************Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was charged subscription fee after cancelling account during free trial period. Contacted company and they refused to refund account. Tried to log in to ensure no charges are made in the future and I get an error that there is no account set up. I am unable to cancel any future charges and was still charged the subscription fee.Business response
04/05/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
03/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered two Miko robots for my kiddos for Christmas costing me $180.20 after seeing ******** ads. These robots would not work and I worked their customer service team for weeks when we decided to return. The return request was approved by the company and we sent the two robots back in January for a full refund in 5-7 days (as we were told), here we are end of March and have no refund and basically constant messages to the company with no help. I have escalated this issues to PayPal with hopes I receive my $180.20 back, super disappointed!Business response
03/26/2024
We would like to inform you that we have requested your bank to process the charge back in your favor, and the bank can process the refund anytime. We request that you contact them and ask them to expedite the process.Customer response
03/26/2024
Complaint: 21478109
I am rejecting this response because I paid the merchant via PayPal I did not pay via personal bank therefore the business should refund my payment in full back to my method of payment which was PayPal.
Sincerely,
***********************Business response
03/31/2024
Thank you for the message. The chargeback has been closed in the customer's favor, and the bank will process the refund back to the customer's source account, which is linked to PayPal.Customer response
04/02/2024
Complaint: 21478109
I am rejecting this response because I have yet to receive the refund that has been talked about for weeks. I will not accept this until the refund is processed in which I will upload proof.
Sincerely,
***********************Initial Complaint
03/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a blue miko mini robot off Amazon. A gift that was for my son for Christmas. This robot never worked. It had a lot of Wi-Fi connectivity issues and if you cannot connect to Wi-Fi, it will not work so I couldnt get past that point no matter what I did for troubleshooting so I requested on the Miko site to get some help with this product and they were automatically going to upgrade it and send me a blue Miko 3 with the instruction of after receiving the Meiko three to put the Meiko mini in the box and ***** will pick it up well now it is 86 days later and it has been nothing but a runaround to the point where customer service is going off topic and relations to the other Miko mini robot that they did send the replacement for that I did ship back to them which I have an email confirming that they got the robot but they will not do anything about what was originally promised. They will not send me miko three so I can send the Miko mini back.Business response
03/25/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.Initial Complaint
03/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I order the Robot on 12/2/23, received it on 12/20/23. It never worked and wouldn't connect to the app I had to create to have it work. on 12/23/23 I contacted customer support. All they do is same the same thing that they will elevate it with the ****** and call back but instead of call backs they send false emails. After 2 days of back-and-forth emails nothing is done, on 12/26/23 they send an email claiming I have not been in contact with them and will close the ticket, however I responded to that email, and I did not hear back from them until 12/29/23 with the same generic email that they are looking into the matter. On 1/11/24 after no response from them I requested to return the robot which I was still in the 30-day money back guarantee period. I did not hear from them until 1/17/24 tell me they would not return my robot. On 12/23/23 the day I open and started having issues I also started the free 30-day trial as you have to in order to have it work with Wi-Fi. Well since I was having issues, I cancelled the trial before the 30 days was up and now on March 1st, they charged me for a one-year subscription and when I called to tell them this was illegal, they informed me that they will not refund me and that I did not cancel until after the trial was over. If that was the case, then why didn't I get charged in January or February.Business response
03/04/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On December 25th I set up my Miko robot. They ask for a credit card to identify me as a parent. They offered a 30 day free trial. After the free trial they charged my credit card $99 without notifying me. I called to get my money back and they refuse to refund the money. I believe they should send some sort of a notification before they charge my credit card. Im not using this service and would like a refund!Business response
02/29/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
129 total complaints in the last 3 years.
80 complaints closed in the last 12 months.