ComplaintsforMiko

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Initial Complaint
02/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On December 25th I set up my Miko robot. They ask for a credit card to identify me as a parent. They offered a 30 day free trial. After the free trial they charged my credit card $99 without notifying me. I called to get my money back and they refuse to refund the money. I believe they should send some sort of a notification before they charge my credit card. Im not using this service and would like a refund!
Business response
02/29/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.

Customer response
03/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
02/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had purchased the Miko 3 and I had never signed up for Miko *** on purpose (my child doesn't need this). However the Miko 3 recently had an issue with the parent app and I needed to update some information. Instead of just that it automatically signed me up for ***. I did not want this and I have tried to cancel (in which they give you no option .. they say it's on the parent app but this is a boldfaced lie). I've emailed customer support to no avail, they sent me the same troubleshooting page that says there is a cancel button, once again there is not. This business is predatory and absolutely the worst when it comes to customer service ( I mean look at all the complaints). I will do everything in my power to make sure everyone knows about this companies predatory practices and them being centered around kids makes it even worse. They also said that they email you when you purchase *******'ve provided an image to show you I've received no such email and only know that I signed up for *** through my child letting me know.
Business response
02/22/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.
Initial Complaint
02/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company debited $99.00 from my card on 1/24/24 without authorization for a subscription, failing to disclose recurring charges. Despite multiple email requests for a refund, they persisted in urging us to utilize the "exciting features" we were charged for unknowingly. We haven't utilized Miko in over six months due to its lack of benefit to our daughter's learning. Consequently, we were dissatisfied and opted not to renew.
Business response
02/21/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update
Customer response
02/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, waited for the refund to be reflected in my bank account.

Sincerely,

*******************
Initial Complaint
02/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company promised a 30 day free trial, and reminder email several days prior to subscription ending. The trial began on 1/15, and I put on my calendar to cancel on 2/14. I was willing to renew subscription, but it did absolutely nothing to enhance the product, as advertised. The bot rarely responded to prompts. I saw on my calendar to cancel, so I did- only to find a charge was already in progress on 2/14. I never got an email stating it had to be canceled prior to end of trial. The company was misleading when stating you have until the end of the trial to cancel. If that were not so, they should have had me cancel DURING the 30 days. But how would anyone know to do that? I asked politely for a refund, and they refuse. Support ticket #******
Business response
02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Initial Complaint
02/17/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This will be the last complaint I file on this business before I began other actions. They are an absolute joke with their customer service. I originally filed a complaint about them charging me for their MAX ************ even after their software stated that it would be cancelled. They block all access to the parent app after you wipe the robot and they then tell you that information is needed. Once I did the complaint magically someone started helping me get a refund. This was almost a week ago and now all I hear is sorry for the delay or @we moved this to another department. Why would there be a delay? Seriously just refund the money. I could call any other business and get a refund over the phone in minutes. They are making this take much longer. Hopefully this will help the delay. If this still doesnt work I will be speaking with an attorney for all of their messed up actions they do to people. This is my 3rd BBB review on this company in less than 3 months. All of this to get AWAY from them.
Business response
02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Customer response
02/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
02/17/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello this company has a very predatory subscription model. They offer a trial and promise to send a reminder email before charging without your consent.They do not offer refunds even if its the day that the charge has happened.The customer service seems highly Ai based so you end up talking in circles for a long time before being escalated to an actual human.I have requested a refund based on the dishonest charge and the lack of the reminder email which is a part of their policy but they have said they will get back to me.
Business response
02/20/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Customer response
02/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
02/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My child received the Miko robot for Christmas 2023. It was not used much and my wife returned it. On 1/24/24 I received a charge of $99. I no longer own this product and can't find any account that I created but somehow I'm getting charged for subscription. I tried downloading the app to cancel subscription but neither my email or phone number comes up. I reviewed other complaints and found similar issues with no possible way to cancel or resolve in any practical fashion. This needs to be resolved.
Business response
02/28/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Customer response
02/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Chris Iiyama
Initial Complaint
02/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought my son a Miko mini and free trial of max ************* Tried to cancel and get a refund and was denied. My son rarely played with this toy. **************** was horrible.
Business response
02/15/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Initial Complaint
02/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We sent our Miko robot back about a month and a half ago. Never heard anything back from them. Followed the directions and used the return slip they provided. I finally started a PayPal dispute. They contacted me and told me to end it so they could refund me. I agreed. Big mistake. They keep claiming they are having issues and different problems refunding me my money. They also confirmed the robot is back in their hands. I've been very patient but now I'm over the excuses. Someone today asked me for my bank details including the routing number, account number etc. That us NOT ok to give to anyone. Very unsafe. I used PayPal for the purchase. It should be refunded that way.
Business response
02/14/2024
We have reached out to the customer for more information but have not yet heard back. We are here to help when they respond.
Customer response
02/15/2024

Complaint: 21294572

I am rejecting this response because:
We have been going back and forth about receiving the refund. Every time there is an "issue" with the refund process. We used PayPal because it's safe. We will not provide all of our banking account information such as a routing number, account number etc. That is not something you disclose to anyone. We want our money back and want it back through PayPal. This is not a good way to treat customers. You have the product and our money.

Sincerely,

*******************
Initial Complaint
02/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Business charged for a subscription with no information about recurring charges. Claims information got sent to spam mail and it in fact did not get sent at all.
Business response
02/14/2024
Thank you for the message. We have initiated this customer's refund, and it should be reflected in the customer's account within 5 to 7 business days. We emailed the customer to communicate this update.
Customer response
02/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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